Of governance and the bpo paradox: The impact of information capabilities on service satisfaction

Association for Information Systems - 26th International Conference on Information Systems, ICIS 2005: Forever New Frontiers

Volumn , Issue , 2005, Pages 109-122

  Mani, Deepa ^a   Barua, Anitesh ^a   Whinston, Andrew B ^a  

^a UNIVERSITY OF TEXAS AT AUSTIN   (United States)

Author keywords

Business process outsourcing; Governance; Information capabilities; Information requirements; Outsourcing paradox

Indexed keywords

BUSINESS PROCESS OUTSOURCING; CONCEPTUAL MODEL; EMPIRICAL ANALYSIS; END POINTS; GOVERNANCE; INFORMATION CAPABILITY; INFORMATION REQUIREMENT; OVER-INVESTMENT; PROCESS EFFICIENCY; REDUCED COST; SERVICE SATISFACTION; SURVEY DATA;

ALIGNMENT; DATA PROCESSING; INFORMATION SYSTEMS;

OUTSOURCING;

EID: 84869813189     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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