Emotional intelligence, job satisfaction, well-being and engagement: Explaining organisational commitment and turnover intentions in policing

Human Resource Management Journal

Volumn 22, Issue 4, 2012, Pages 428-441

  Brunetto, Yvonne ^a   Teo, Stephen T T ^b   Shacklock, Kate ^c   Farr Wharton, Rod ^d  

^a SOUTHERN CROSS UNIVERSITY   (Australia)

^b AUCKLAND UNIVERSITY OF TECHNOLOGY   (New Zealand)

^c GRIFFITH UNIVERSITY   (Australia)

^d UNIVERSITY OF THE SUNSHINE COAST   (Australia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84868567625     PISSN: 09545395     EISSN: 17488583     Source Type: Journal    
DOI: 10.1111/j.1748-8583.2012.00198.x     Document Type: Article

References (62)

1. Allen, N. and Meyer, J. (1990). 'The measurement and antecedents of affective, continuance, and normative commitment to the organization'. Journal of Occupation Psychology, 61: 1, 1-18.
2. Bakker, A.B. and Demerouti, E. (2007). 'The job demands - resources model: state of the art'. Journal of Managerial Psychology, 22: 3, 309-328.
3. Bakker, A.B. and Heuven, E. (2006). 'Emotional dissonance, burnout, and in-role performance among nurses and police officers'. International Journal of Stress Management, 13: 3, 423-440.
4. Brough, P. and Frame, R. (2004). 'Predicting police job satisfaction and turnover intentions: the role of social support and police organizational variables'. New Zealand Journal of Psychology, 33: 1, 8-16.
5. Brunetto, Y., Farr-Wharton, R. and Shacklock, K.H. (2011). 'Using the Harvard HRM model to conceptualise the impact of changes to supervision upon HRM outcomes for different types of public sector employees'. International Journal of Human Resource Management, 22: 3, 553-573.
6. Chin, W.W. (2010). 'How to write up and report PLS analyses', in W.W. Chin (ed.), Handbook of Partial Least Squares Analysis: Concepts, Methods and Applications, Berlin, Heidelberg: Springer.
7. Coffman, C. and Gonzalez-Molina, G. (2002). Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential, New York: Warner.
8. Currivan, D. (1999). 'The causal order of job satisfaction and organizational commitment in models of employee turnover'. Human Resource Management Review, 9: 4, 495-524.
9. Dick, G. (2011). 'The influence of managerial and job variables on organizational commitment in the police'. Public Administration, 89: 2, 557-576.
10. Diener, E. (2000). 'Subject wellbeing: the science of happiness, and a proposal for a national index'. American Psychology, 55: 1, 34-43.
11. Fornell, C. and Larcker, D.F. (1981). 'Evaluating structural equation models with unobservable variables and measurement error'. Journal of Marketing Research, 18: 1, 39-50.
12. Grant, A.M., Christianson, M.K. and Price, R.H. (2007). 'Happiness, health, or relationships? Managerial practices and employee well-being tradeoffs'. Academy of Management Perspectives, 21: 3, 51-63.
13. Green, S.B. (1991). 'How many subjects does it take to do a regression analysis?'. Multivariate Behavioral Research, 26: 3, 499-510.
14. Griffeth, R.W., Hom, P.W. and Gaertner, S. (2000). 'A meta-analysis of antecedents and correlates of employee turnover: update, moderator tests, and research implications for the next millennium'. Journal of Management, 26: 3, 463-488.
15. Güleryüz, G., Güney, S., Aydin, E.M. and Aşan, Ö. (2008). 'The mediating effect of job satisfaction between emotional intelligence and organisational commitment of nurses: a questionnaire survey'. International Journal of Nursing Studies, 45: 11, 1625-1635.
16. Harter, J., Schmidt, F. and Hayes, T. (2002). 'Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta-analysis'. Journal of Applied Psychology, 87: 2, 268-279.
17. Hartmann, L.C. and Bambacas, M. (2000). 'Organizational commitment: a multi method scale analysis and test of effects'. International Journal of Organizational Analysis, 8: 1, 89-108.
18. Hochschild, A. (1983). The Managed Heart: Commercialization of Human Feeling, Berkeley, CA: University of California Press.
19. Hoque, Z., Arends, S. and Alexander, R. (2004). 'Policing the police service: a case study of the rise of "new public management" within an Australian police service'. Accounting, Auditing and Accountability Journal, 17: 1, 59-84.
20. Jaramillo, F., Nixon, R. and Sams, D. (2005). 'The effect of law enforcement stress on organizational commitment'. Policing: An International Journal of Police Strategies and Management, 28: 2, 321-336.
21. Johlke, M.C. and Duhan, D.F. (2000). 'Supervisor communication practices and service employee job outcomes'. Journal of Service Research, 3: 2, 154-165.
22. Joiner, T. and Bartram, T. (2004). 'How empowerment and social support affect Australian nurses' work stressors'. Australian Health Review, 28: 1, 56-64.
23. Joseph, D. and Newman, D. (2010). 'Emotional intelligence: an integrative meta-analysis and cascading model'. Journal of Applied Social Psychology, 95: 1, 54-78.
24. Judge, T. and Watanabe, S. (1993). 'Another look at the job satisfaction-life satisfaction relationship'. Journal of Applied Psychology, 78: 6, 939-948.
25. Kahn, W.A. (1990). 'Psychological conditions of personal engagement and disengagement at work'. Academy of Management Journal, 33: 4, 692-724.
26. Kyriacou, C. (2001). 'Teacher stress: directions for future research'. Educational Review, 53: 1, 27-35.
27. Law, K., Wong, C. and Song, L.J. (2004). 'The construct and criterion validity of emotional intelligence and its potential utility for management studies'. Journal of Applied Psychology, 89: 3, 483-496.
28. Long, M. (2003). 'Leadership and performance management', in T. Newburn (ed.), Handbook of Policing, Devon: Willan.
29. Luchak, A. and Gellatly, I. (2007). 'A comparison of linear and nonlinear relations between organizational commitment and work outcomes'. Journal of Applied Psychology, 92: 3, 786-793.
30. Lum, L., Kervin, J., Clark, K., Reid, F. and Sirola, W. (1998). 'Explaining nursing turnover intent: job satisfaction, pay satisfaction, or organizational commitment?' Journal of Organizational Behavior, 19: 3, 305-320.
31. Lynch, J.E. and Tuckey, M. (2008). 'The police turnover problem: fact or fiction?' Policing: An International Journal of Police Strategies and Management, 31: 1, 6-18.
32. May, D., Gilson, R. and Harter, L. (2004). 'The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work'. Journal of Occupational and Organizational Psychology, 77: 1, 11-37.
33. Mayer, J. and Salovey, P. (1997). 'What is emotional intelligence?' in P. Salovey and D. Sluyter (eds), Emotional Development and Emotional Intelligence: Educational Implications, New York: Basic Books.
34. Mayer, J., Salovey, P. and Caruso, D. (2000). 'Models of Emotional Intelligence', in R. Sternberg (ed.), Handbook of Intelligence, Cambridge: Cambridge University Press.
35. Meyer, J.P. and Allen, N.J. (1991). 'A three-component conceptualization of organizational commitment'. Human Resource Management Review, 1: 1, 61-89.
36. Meyer, J. and Allen, N. (1997). Commitment in the Workplace: Theory, Research and Application, Thousand Oaks, CA: Sage.
37. Meyer, J.P., Allen, N.J. and Smith, C.A. (1993). 'Commitment to organizations and occupations: extension and test of a three component conceptualization'. Journal of Applied Psychology, 78: 4, 538-551.
38. Meyer, J.P., Stanley, D.J., Herscovitch, L. and Topolnytsky, L. (2002). 'Affective, continuance, and normative commitment to the organization: a meta-analysis of antecedents, correlates, and consequences'. Journal of Vocational Behavior, 61: 1, 20-52.
39. Noblet, A., Rodwell, J. and Allisey, A. (2009). 'Job stress in the law enforcement sector'. Stress and Health, 25: 1, 111-120.
40. Petrides, K. and Furnham, A. (2006). 'The role of trait emotional intelligence in a gender-specific model of organizational variables'. Journal of Applied Social Psychology, 36: 2, 552-569.
41. Pitt, M., Leyland, F., Foreman, S.K. and Bromfield, D. (1995). 'Organisational commitment and service delivery: evidence from an industrial setting in the UK'. International Journal of Human Resource Management, 6: 1, 369-389.
42. Podsakoff, P.M. and Organ, D.W. (1986). 'Self-reports in organizational research: problems and prospects'. Journal of Management, 12: 2, 531-544.
43. Podsakoff, P.M., MacKenzie, S.B., Lee, C.A. and Podsakoff, N.P. (2003). 'Common method biases in behavioral research: a critical review of the literature and recommended remedies'. Journal of Applied Psychology, 88: 5, 879-903.
44. Ponterotto, J.G., Ruckdeschel, D.E., Joseph, A.C., Tennenbaum, E.A. and Bruno, A. (2011). 'Multicultural personality dispositions and trait emotional intelligence: an exploratory study'. Journal of Social Psychology, 151: 5, 556-576.
45. Reid, M.F., Riemenschneider, C.K., Allen, M.W. and Armstrong, D.J. (2008). 'Information technology employees in state government: a study of affective organizational commitment, job involvement, and job satisfaction'. American Review of Public Administration, 38: 1, 41-61.
46. Richman, A. (2006). 'Everyone wants an engaged workforce how can you create it?' Workspan, 49: 1, 36-39.
47. Ringle, C.M., Wende, S. and Will, A. (2005). SmartPLS 2.0 (Beta) http://www.smartpls.de, accessed 15 August 2011.
48. Saks, A.M. (2006). 'Antecedents and consequences of employee engagement'. Journal of Managerial Psychology, 21: 7, 600-619.
49. Schaufeli, W. and Bakker, A. (2003). UWES Utrecht Work Engagement Scale. Preliminary Manual, Utrecht: Utrecht University, Occupational Health Psychology Unit.
50. Slaski, M. and Cartwright, S. (2003). 'Emotional intelligence training and its implications for stress, health and performance'. Stress and Health, 19: 4, 233-239.
51. Spector, P.E. (1994). 'Using self-reported questionnaires in OB research: a comment on the use of a controversial method'. Journal of Organizational Behavior, 15: 5, 385-392.
52. Spector, P. and Fox, S. (2003). 'Reducing subjectivity in the assessment of the job environment and development of the factual autonomy scale (FAS)'. Journal of Organizational Behavior, 24: 4, 417-432.
53. Stanley, R.O. and Burrows, G.D. (2005). 'The role of stress in mental illness: the practice', in C.L. Cooper (ed.), Handbook of Stress Medicine and Health, London: CRC Press.
54. Sy, T., Tram, S. and O'Hara, L.A. (2006). 'Relation of employee and manager emotional intelligence to job satisfaction and performance'. Journal of Vocational Behavior, 68: 3, 461-473.
55. Tenenhaus, M., Vinzi, V.E., Chatelin, Y.-M. and Lauro, C. (2005). 'PLS path modeling'. Computational Statistics and Data Analysis, 48: 1, 159-205.
56. Van der Doef, M. and Maes, S. (1999). 'The job demand-control-support model and psychological well-being: a review of 20 years of empirical research'. Work and Stress, 13: 2, 87-114.
57. Van Rooy, D.L., Dilchert, S., Viswesvaran, C. and Ones, D.S. (2006). 'Multiplying intelligences: are general, emotional and practical intelligence equal?' in K.D. Murphy (ed.), A Critique of Emotional Intelligence, Mahwah, NJ: Erlbaum.
58. Whitman, D.S., Van Rooy, D.L., Viswesvaran, C. and Kraus, E. (2009). 'Testing the second-order factor structure and measurement equivalence of the Wong and Law Emotional Intelligence Scale across gender and ethnicity'. Educational and Psychological Measurement, 69: 6, 1059-1074.
59. Wong, C.S. and Law, K. (2002). 'The effects of leader and follower emotional intelligence on performance and attitude: an exploratory study'. Leadership Quarterly, 13: 3, 233-274.
60. Wright, A. (2002). Policing: An Introduction to Concepts and Practice, Devon: Willan.
61. Wright, R., Powell, M.B. and Ridge, D. (2006). 'Child abuse investigation: an in-depth analysis of how police officers perceive and cope with daily work challenges'. Policing: An International Journal of Police Strategies and Management, 29: 3, 498-512.
62. Wright, T.A. and Cropanzano, R. (2000). 'Psychological well-being and job satisfaction as predictors of job performance'. Journal of Occupational Health Psychology, 5: 1, 84-94.