Callers' ability to understand advice received from a telephone health-line service: Comparison of self-reported and registered data

Health Services Research

Volumn 38, Issue 2, 2003, Pages 697-710

  Leclerc, Bernard Simon ^a   Dunnigan, Lise ^b   Côté, Harold ^b   Zunzunegui, Maria Victoria ^c   Hagan, Louise ^d   Morin, Diane ^d  

^a Lanaudiere Regl Bd Hlth/Social S ^*  (Canada)

^b Gouvernement du Quebec   (Canada)

^c UNIVERSITÉ DE MONTRÉAL   (Canada)

^d UNIVERSITÉ LAVAL   (Canada)

Author keywords

Continuing quality improvement; Outcomes of telenursing; Teleadvice; Telenursing health line; Telephone advice line; Validity

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CANADA; COMPARATIVE STUDY; CONTROLLED STUDY; COUNSELING; FEMALE; HEALTH CARE; HEALTH SERVICE; HUMAN; LOGISTIC REGRESSION ANALYSIS; MAJOR CLINICAL STUDY; MALE; PATIENT ATTITUDE; QUALITY CONTROL; REGISTER; SELF REPORT; TELEPHONE; VALIDATION PROCESS;

ADULT; COMMUNICATION; COMMUNITY HEALTH NURSING; FEMALE; HEALTH CARE SURVEYS; HEALTH KNOWLEDGE, ATTITUDES, PRACTICE; HEALTH SERVICES RESEARCH; HUMANS; LOGISTIC MODELS; MALE; NURSE-PATIENT RELATIONS; NURSING ASSESSMENT; OUTCOME ASSESSMENT (HEALTH CARE); QUALITY OF HEALTH CARE; QUEBEC; REMOTE CONSULTATION; SELF DISCLOSURE; TELEPHONE;

EID: 0037544527     PISSN: 00179124     EISSN: None     Source Type: Journal    
DOI: 10.1111/1475-6773.00140     Document Type: Article

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