Improving quality of care through improved audit and feedback

Implementation Science

Volumn 7, Issue 1, 2012, Pages

  Hysong, Sylvia J ^a,b   Teal, Cayla R ^b   Khan, Myrna J ^a,b   Haidet, Paul ^c  

^a VETERANS AFFAIRS MEDICAL CENTER   (United States)

^b BAYLOR COLLEGE OF MEDICINE   (United States)

^c PENN STATE COLLEGE OF MEDICINE   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ARTICLE; FEEDBACK SYSTEM; GOVERNMENT; HEALTH SERVICES RESEARCH; HUMAN; INFORMATION DISSEMINATION; MEDICAL AUDIT; METHODOLOGY; MOTIVATION; MULTICENTER STUDY; PEER REVIEW; PSYCHOLOGY; THEORETICAL MODEL; TOTAL QUALITY MANAGEMENT; UNITED STATES;

FEEDBACK; HEALTH SERVICES RESEARCH; HUMANS; INFORMATION DISSEMINATION; MEDICAL AUDIT; MODELS, THEORETICAL; MOTIVATION; PEER REVIEW, HEALTH CARE; PSYCHOLOGY, INDUSTRIAL; QUALITY IMPROVEMENT; RESEARCH DESIGN; UNITED STATES; UNITED STATES DEPARTMENT OF VETERANS AFFAIRS;

EID: 84867008681     PISSN: None     EISSN: 17485908     Source Type: Journal    
DOI: 10.1186/1748-5908-7-45     Document Type: Article

References (36)

1. Committee on Quality of Health Care in America Crossing the quality chasm: a new health care system for the 21st century 2001, National Academies Press, Washington, Committee on Quality of Health Care in America.
2. Committee on Quality of Health Care in America Performance Measurement: Accelerating Improvement 2006, National Academies Press, Washington DC, Committee on Quality of Health Care in America.
3. Committee on Quality of Health Care in America Rewarding Provider Performance: Aligning Incentives in Medicare 2006, National Academies Press, Washington DC, Committee on Quality of Health Care in America.
4. RAND Corporation Quality Assessment Tools from RAND Health Author . 2000. 6-29-2006. Ref Type: Electronic Citation, RAND Corporation.
5. Department of Veterans Affairs Quality Assurance External Peer Review Program (EPRP) VHA Directive 2000-030 9-25-2000. 9-27-2006. Ref Type: Electronic Citation, Department of Veterans Affairs.
6. Asch SM, McGlynn EA, Hogan MM, Hayward RA, Shekelle P, Rubenstein L, et al. Comparison of quality of care for patients in the Veterans Health Administration and patients in a national sample.[summary for patients in Ann Intern Med. 2004 Dec 21;141(12):I42; PMID: 15611486]. Ann Intern Med 2004, 141:938-945.
7. Kerr EA, Asch S, Hamilton EG, McGlynn EA. Quality of Care for General Medical Conditions: A Review of the Literature and Quality Indicators. Quality of Care for General Medical Conditions: A Review of the Literature and Quality Indicators 2000, RAND Corporation, , Kerr EA, Asch SM, Hamilton EG, McGlynn EA, RAND Corporation. 9-27-2006. Ref Type: Electronic Citation. URL: http://www.rand.org/pubs/monograph_reports/MR1280/index.html.
8. Hysong SJ, Khan M, Petersen LA. Passive monitoring versus active assessment of clinical performance: impact on measured quality of care. Medical Care 2011, 49:883-890.
9. Jamtvedt G, Young JM, Kristoffersen DT, O'Brien MA, Oxman AD. Audit and feedback: effects on professional practice and health care outcomes. Cochrane Database Syst Rev 2006, (2):CD000259.
10. Hysong SJ. Meta-analysis: audit & feedback features impact effectiveness on care quality. Medical Care 2009, 47:356-363.
11. Grimshaw JM, Thomas RE, MacLennan G, Fraser C, Ramsay CR, Vale L, et al. Effectiveness and efficiency of guideline dissemination and implementation strategies. Health Technology Assessment (Winchester, England) 2004, 8:iii-iiv.
12. Meterko M, Young GJ, White B, Bokhour BG, Burgess JF, Berlowitz D, et al. Provider attitudes toward pay-for-performance programs: development and validation of a measurement instrument. Health Serv Res 2006, 41:1959-1978.
13. Petersen LA, Woodard LD, Urech T, Daw C, Sookanan S. Does pay-for-performance improve the quality of health care?. Ann Intern Med 2006, 145:265-272.
14. Davis DA, Mazmanian PE, Fordis M, Van HR, Thorpe KE, Perrier L. Accuracy of physician self-assessment compared with observed measures of competence: a systematic review. JAMA 2006, 296:1094-1102.
15. Hysong SJ, Best RG, Pugh JA. Audit and feedback and clinical practice guideline adherence: making feedback actionable. Implement Sci 2006, 1(9). 5-3-2006. Ref Type: Electronic Citation.
16. Hysong SJ, Pugh JA, Best RG. Clinical practice guideline implementation patterns in VHA outpatient clinics. Health Serv Res 2007, 42:84-103.
17. Hysong SJ, Best RG, Pugh JA, Moore FI. Not of one mind: mental models of clinical practice guidelines in the VA. Health Serv Res 2005, 40:823-842.
18. Foy R, Eccles MP, Jamtvedt G, Young J, Grimshaw JM, Baker R. What do we know about how to do audit and feedback? Pitfalls in applying evidence from a systematic review. BMC Health Serv Res 2005, 5:50.
19. Rogers EM. Diffusion of Innovations 1995, Free Press, New York, 4.
20. Pinder CC. Valence-Instrumentality-Expectancy Theory. Motivation and work behavior 1977, 144-164. McGraw-Hill, New York, Porter RMSL.
21. Locke EA, Latham GP. Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. Am Psychol 2002, 57:705-717.
22. Ramsey SD, Cheadle AD, Neighbor WE, Gore E, Temple P, Staiger T, et al. Relative impact of patient and clinic factors on adherence to primary care preventive service guidelines: an exploratory study. Med Care 2001, 39:979-989.
23. Sternthal B, Dholakia R, Leavitt C. The persuasive effect of source credibility: tests of cognitive response. J Consum Res 1978, 4:252-260.
24. Stull MK. Performance feedback: a question of source credibility. J Nurs Adm 1986, 16:17.
25. Vancouver JB, Tischner EC. The effect of feedback sign on task performance depends on self-concept discrepancies. J Appl Psychol 2004, 89:1092-1098.
26. Kluger AN, DeNisi A. The effects of feedback interventions on performance: a historical review, a meta-analysis, and a preliminary feedback intervention theory. Psychol Bull 1996, 119:254-284.
27. Ta S, Goldzweig C, Juzba M, Lee M, Wenger N, Yano EM, et al. Addressing physician concerns about performance profiling: experience with a local veterans affairs quality evaluation program. Am J Med Qual 2009, 24:123-131.
28. Weeks WB, Yano EM, Rubenstein LV. Primary care practice management in rural and urban Veterans Health Administration settings. J Rural Heal 2002, 18:298-303.
29. Office of Quality and Performance FY 2006 Technical Manual for the VHA Performance Measurement System including JCAHO Hospital Core Measures Veterans Health Administration, , 6-19-2006. 9-13-2006. Ref Type: Electronic Citation. URL: http://www.oqp.med.va.gov/oqp_services/performance_measurement/uploads/web_performance_measures/2006_perf_meas/FY06%20Tech%20Manual%20Q4%206-06.doc, Office of Quality and Performance.
30. Office of Quality and Performance FY06 EPRP Liaison Handbook: A Guide to the Processes Surrounding Data Abstraction Veterans Health Administration, , 1-24-2006. 9-13-2006. Ref Type: Electronic Citation. URL: http://www.oqp.med.va.gov/oqp_services/performance_measurement/uploads/web_performance_measures/2006_perf_meas/Revisions/FY06%20EPRP%20Liaison%20Handbook%20rev2%201-06.doc, Office of Quality and Performance.
31. Jha AK, Perlin JB, Kizer KW, Dudley RA. Effect of the transformation of the Veterans Affairs health care system on the quality of care. New England Journal Of Medicine 2003, 348:2218-2227.
32. Byrne MM, Daw CN, Nelson HA, Urech TH, Pietz K, Petersen LA. Method to develop health care peer groups for quality and financial comparisons across hospitals. Health Serv Res 2009, 44:577-592.
33. Salas E, Cannon-Bowers JA. Methods, tools, and strategies for team training. Training for a Rapidly Changing Workplace: Applications of Psychological Research 1997, 249-279. American Psychological Association, Washington, Quiñones MA, Ehrenstein A.
34. Strauss AL, Corbin J. Basics of qualitative research : techniques and procedures for developing grounded theory 1998, Sage Publications, Thousand Oaks, 2.
35. Weber RP. Basic Content Analysis 1990, Sage, Newbury Park, 2.
36. Muhr T. User's Manual for ATLAS.ti 5.0. [5] 2004, ATLAS.ti Scientific Software Development GmbH, Berlin, Ref Type: Computer Program.