Simulation-based framework to improve patient experience in an emergency department

European Journal of Operational Research

Volumn 224, Issue 1, 2013, Pages 154-166

  Abo Hamad, Waleed ^a   Arisha, Amr ^a  

^a DUBLIN INSTITUTE OF TECHNOLOGY   (Ireland)

Author keywords

Emergency department; Healthcare management; Multiple criteria decision analysis; Simulation

Indexed keywords

BALANCED SCORECARDS; DECISION MAKERS; DECISION SUPPORT FRAMEWORK; EMERGENCY DEPARTMENTS; GLOBAL ECONOMIC CRISIS; HEALTHCARE MANAGEMENT; HEALTHCARE PROCESS; HEALTHCARE RESOURCES; IRELAND; ITERATIVE PROCESS; KEY PERFORMANCE INDICATORS; MULTIPLE CRITERIA DECISION ANALYSIS; PATIENT CARE PROCESS; PATIENT SATISFACTION; PERFORMANCE MANAGEMENT; PERFORMANCE MEASURE; PREFERENCE MODELS; PROCESS MODELING; RESOURCE UTILITY; SIGNIFICANT IMPACTS; SIMULATION; SIMULATION MODEL; SUSTAINABLE IMPROVEMENT; UNCERTAINTY IN DEMAND; WAITING TIME;

BENCHMARKING; COMPUTER SIMULATION; DECISION SUPPORT SYSTEMS; EMERGENCY ROOMS; MANAGEMENT; OPERATIONS RESEARCH;

HEALTH CARE;

EID: 84866740269     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ejor.2012.07.028     Document Type: Article

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