메뉴 건너뛰기




Volumn 6, Issue 4, 2012, Pages 287-308

Social Media Communication in Organizations: The Challenges of Balancing Openness, Strategy, and Management

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84866718851     PISSN: 1553118X     EISSN: 15531198     Source Type: Journal    
DOI: 10.1080/1553118X.2012.711402     Document Type: Article
Times cited : (230)

References (104)
  • 4
    • 54249158175 scopus 로고    scopus 로고
    • Changing citizenship in the digital age
    • In: Lance Bennett W., editors Cambridge, MA: MIT Press
    • Bennett, W. 2008. "Changing citizenship in the digital age". In Civic life online, Edited by: Lance Bennett, W. 1-24. Cambridge, MA: MIT Press.
    • (2008) Civic life online , pp. 1-24
    • Bennett, W.1
  • 5
    • 77956473803 scopus 로고    scopus 로고
    • New perspectives of public relations in Europe
    • In: van Ruler B., Verčič D., editors Berlin and New York, NY: Mouton de Gruyter
    • Bentele, G. 2004. "New perspectives of public relations in Europe". In Public relations and communication management in Europe, Edited by: van Ruler, B. and Verčič, D. 485-496. Berlin and New York, NY: Mouton de Gruyter.
    • (2004) Public relations and communication management in Europe , pp. 485-496
    • Bentele, G.1
  • 7
    • 84866636762 scopus 로고    scopus 로고
    • Brand Science Institute, Research report, 17 August. Retrieved from
    • Brand Science Institute (2010). Why social media project fail: A European perspective. Research report, 17 August. Retrieved from http://www.slideshare.net/Insidebsi/why-social-media-projects-fail-a-european-perspective?from=ss_embed
    • (2010) Why social media project fail: A European perspective
  • 11
    • 7544243389 scopus 로고    scopus 로고
    • Interactivity in society: Locating an elusive concept
    • Bucy, E. 2004. Interactivity in society: Locating an elusive concept. Information Society, 20: 373-383.
    • (2004) Information Society , vol.20 , pp. 373-383
    • Bucy, E.1
  • 12
    • 80053505297 scopus 로고    scopus 로고
    • Participation, access and interaction: Changing perspectives
    • In: Nightingale V., Dwyer T., editors South Melbourne: Oxford University Press
    • Carpentier, N. 2007. "Participation, access and interaction: Changing perspectives". In New media worlds: Challenges for convergence, Edited by: Nightingale, V. and Dwyer, T. 214-230. South Melbourne: Oxford University Press.
    • (2007) New media worlds: Challenges for convergence , pp. 214-230
    • Carpentier, N.1
  • 17
    • 77951717264 scopus 로고    scopus 로고
    • Fragmented future
    • DiNucci, D. 1999. Fragmented future. Print, 53(4)3238221-222.
    • (1999) Print , vol.53 , Issue.4 , pp. 3238221-3238222
    • DiNucci, D.1
  • 18
    • 0001937316 scopus 로고
    • The innovation of research in public relations practice: Review of program studies
    • In: Grunig L., Grunig J., editors Mahwah, NJ: Lawrence Erlbaum
    • Dozier, D. 1990. "The innovation of research in public relations practice: Review of program studies". In Public relations research annual, Edited by: Grunig, L. and Grunig, J. Vol. 2, 3-28. Mahwah, NJ: Lawrence Erlbaum.
    • (1990) Public relations research annual , vol.2 , pp. 3-28
    • Dozier, D.1
  • 19
    • 55749111610 scopus 로고    scopus 로고
    • The centrality of practitioner roles to public relations theory
    • In: Botan C., Hazelton V., editors Mahwah, NJ: Lawrence Erlbaum
    • Dozier, D. and Broom, G. 2006. "The centrality of practitioner roles to public relations theory". In Public relations theory II, Edited by: Botan, C. and Hazelton, V. 137-170. Mahwah, NJ: Lawrence Erlbaum.
    • (2006) Public relations theory II , pp. 137-170
    • Dozier, D.1    Broom, G.2
  • 26
    • 80053495477 scopus 로고    scopus 로고
    • Making friends in the wild west: Singaporean public relations practitioners' perceptions of working in social media
    • Retrieved from
    • Fitch, K. (2009a). Making friends in the wild west: Singaporean public relations practitioners' perceptions of working in social media. Prism, 6(2). Retrieved from http://praxis.massey.ac.nz/global_pr.html
    • (2009) Prism , vol.6 , Issue.2
    • Fitch, K.1
  • 27
    • 84866694996 scopus 로고    scopus 로고
    • The new frontier: Singaporean and Malaysian public relations practitioners' perceptions of new media
    • Fitch, K. 2009b. The new frontier: Singaporean and Malaysian public relations practitioners' perceptions of new media. Asia Pacific Public Relations Journal, 10: 17-33.
    • (2009) Asia Pacific Public Relations Journal , vol.10 , pp. 17-33
    • Fitch, K.1
  • 28
    • 1842569268 scopus 로고    scopus 로고
    • 3rd, South Melbourne: Oxford University Press
    • Flew, T. 2008. New media: An introduction, 3rd, South Melbourne: Oxford University Press.
    • (2008) New media: An introduction
    • Flew, T.1
  • 29
    • 31144457920 scopus 로고    scopus 로고
    • Language ideologies compared: Metaphors and circulations of public and private
    • Gal, S. 2005. Language ideologies compared: Metaphors and circulations of public and private. Journal of Linguistic Anthropology, 15(1): 23-37.
    • (2005) Journal of Linguistic Anthropology , vol.15 , Issue.1 , pp. 23-37
    • Gal, S.1
  • 32
    • 0007345499 scopus 로고
    • Public sphere and private life: Toward a synthesis of current historiographical approaches to the old regime
    • Goodman, D. 1992. Public sphere and private life: Toward a synthesis of current historiographical approaches to the old regime. History and Theory, 31(1): 1-20.
    • (1992) History and Theory , vol.31 , Issue.1 , pp. 1-20
    • Goodman, D.1
  • 33
    • 84866714981 scopus 로고    scopus 로고
    • The Third Annual Grunig Lecture Series, Public Relations Society of America [PRSA] Conference Washington DC, October. Retrieved from
    • Grunig, J., & Grunig, L. (2010). Public relations excellence 2010. The Third Annual Grunig Lecture Series. Public Relations Society of America [PRSA] Conference, Washington DC, October. Retrieved from http://www.instituteforpr.org/wp-content/uploads/Third_Grunig_Lecture_Transcript.pdf
    • (2010) Public relations excellence 2010
    • Grunig, J.1    Grunig, L.2
  • 34
    • 33847210298 scopus 로고    scopus 로고
    • The excellence theory
    • In: Botan C., Hazelton V., editors Mahwah, NJ: Lawrence Erlbaum
    • Grunig, J., Grunig, L. and Dozier, D. 2006. "The excellence theory". In Public relations theory II, Edited by: Botan, C. and Hazelton, V. 21-62. Mahwah, NJ: Lawrence Erlbaum.
    • (2006) Public relations theory II , pp. 21-62
    • Grunig, J.1    Grunig, L.2    Dozier, D.3
  • 39
    • 33750613422 scopus 로고    scopus 로고
    • Political communication in media society: Does democracy still enjoy an epistemic dimension? The impact of normative theory on empirical research
    • Habermas, J. 2006. Political communication in media society: Does democracy still enjoy an epistemic dimension? The impact of normative theory on empirical research. Communication Theory, 16: 411-426.
    • (2006) Communication Theory , vol.16 , pp. 411-426
    • Habermas, J.1
  • 42
    • 84869491383 scopus 로고    scopus 로고
    • New technologies in the formation of personal and public relations; Social capital and social media
    • In: Duhe S., editors New York, NY: Peter Lang
    • Hazelton, V., Harrison-Rexrode, J. and Keenan, W. 2008. "New technologies in the formation of personal and public relations; Social capital and social media". In New media and public relations, Edited by: Duhe, S. 91-105. New York, NY: Peter Lang.
    • (2008) New media and public relations , pp. 91-105
    • Hazelton, V.1    Harrison-Rexrode, J.2    Keenan, W.3
  • 45
    • 23844460219 scopus 로고    scopus 로고
    • Public relations practice and political change in South Africa
    • Holtzhauzen, D. 2005. Public relations practice and political change in South Africa. Public Relations Review, 31: 407-416.
    • (2005) Public Relations Review , vol.31 , pp. 407-416
    • Holtzhauzen, D.1
  • 46
    • 0009961076 scopus 로고    scopus 로고
    • Institute for Public Relations, Gainesville, Florida. Retrieved from
    • Hon, L., & Grunig, J. (1999). Guidelines for measuring relationships in public relations. Institute for Public Relations, Gainesville, Florida. Retrieved from http://www.instituteforpr.org/topics/measuring-relationships
    • (1999) Guidelines for measuring relationships in public relations
    • Hon, L.1    Grunig, J.2
  • 48
    • 79954581401 scopus 로고    scopus 로고
    • Information Systems Audit and Control Association [ISACA], White Paper. Retrieved from
    • Information Systems Audit and Control Association [ISACA]. (2010). Social media: Business benefits and security, governance and assurance perspectives. White Paper. Retrieved from http://www.isaca.org/Knowledge-Center/Research/Pages/White-Papers.aspx
    • (2010) Social media: Business benefits and security, governance and assurance perspectives
  • 50
    • 71149088987 scopus 로고    scopus 로고
    • Users of the world, unite! The challenges and opportunities of social media
    • Kaplan, R. and Haenlein, M. 2010. Users of the world, unite! The challenges and opportunities of social media. Business Horizons, 53(1): 59-68.
    • (2010) Business Horizons , vol.53 , Issue.1 , pp. 59-68
    • Kaplan, R.1    Haenlein, M.2
  • 51
    • 39149093371 scopus 로고    scopus 로고
    • Critical analysis of blogging in public relations
    • Kent, M. 2008. Critical analysis of blogging in public relations. Public Relations Review, 34(1): 32-40.
    • (2008) Public Relations Review , vol.34 , Issue.1 , pp. 32-40
    • Kent, M.1
  • 52
    • 84878300628 scopus 로고    scopus 로고
    • Directions in social media for professionals and scholars
    • In: Heath R., editors Thousand Oaks, CA: Sage
    • Kent, M. 2010. "Directions in social media for professionals and scholars". In The Sage handbook of public relations, Edited by: Heath, R. 643-655. Thousand Oaks, CA: Sage.
    • (2010) The Sage handbook of public relations , pp. 643-655
    • Kent, M.1
  • 53
    • 0036206776 scopus 로고    scopus 로고
    • Toward a dialogic theory of public relations
    • Kent, M. and Taylor, M. 2002. Toward a dialogic theory of public relations. Public Relations Review, 28: 21-37.
    • (2002) Public Relations Review , vol.28 , pp. 21-37
    • Kent, M.1    Taylor, M.2
  • 54
    • 19044362915 scopus 로고    scopus 로고
    • The digital divide: Internet and e-mail use by the elderly
    • Kiel, J. 2005. The digital divide: Internet and e-mail use by the elderly. Informatics for Health and Social Care, 30(1): 19-23.
    • (2005) Informatics for Health and Social Care , vol.30 , Issue.1 , pp. 19-23
    • Kiel, J.1
  • 56
    • 84866707536 scopus 로고    scopus 로고
    • KPMG, Research report, July. Sydney: Author. Retrieved from
    • KPMG. (2011). Social media: The voyage of discovery for business. Research report, July. Sydney: Author. Retrieved from http://www.kpmg.com/au/en/issuesandinsights/articlespublications/Pages/social-media-the-voyage-of-discovery-for-business.aspx
    • (2011) Social media: The voyage of discovery for business
  • 57
    • 33750608446 scopus 로고    scopus 로고
    • Relationship management: A general theory of public relations
    • In: Botan C., Hazelton V., editors Mahwah, NJ: Lawrence Erlbaum
    • Ledingham, J. 2006. "Relationship management: A general theory of public relations". In Public Relations Theory II, Edited by: Botan, C. and Hazelton, V. 465-483. Mahwah, NJ: Lawrence Erlbaum.
    • (2006) Public Relations Theory II , pp. 465-483
    • Ledingham, J.1
  • 63
    • 84866680032 scopus 로고    scopus 로고
    • How to develop the mind of a strategist. Part 3
    • Lukaszewski, J. 2001. How to develop the mind of a strategist. Part 3. IABC Communication World, 18(3): 13-15.
    • (2001) IABC Communication World , vol.18 , Issue.3 , pp. 13-15
    • Lukaszewski, J.1
  • 64
    • 84866714986 scopus 로고    scopus 로고
    • ZDNet blog
    • (September 7), Retrieved from
    • MacManus, R. (2005, September 7). ZDNet blog. What is Web 2.0? Retrieved from http://blogs.zdnet.com/web2explorer/?p=5
    • (2005) What is Web 2.0?
    • MacManus, R.1
  • 68
    • 3042567345 scopus 로고    scopus 로고
    • Exploring models of interactivity from multiple research traditions: Users, documents and systems
    • In: Lievrouw L., Livingstone S., editors London, UK: Sage
    • McMillan, S. 2002. "Exploring models of interactivity from multiple research traditions: Users, documents and systems". In Handbook of new media, Edited by: Lievrouw, L. and Livingstone, S. 163-182. London, UK: Sage.
    • (2002) Handbook of new media , pp. 163-182
    • McMillan, S.1
  • 71
    • 29744436079 scopus 로고
    • Five Ps for strategy
    • In: Quinn J., Mintzberg H., James R., editors Englewood Cliffs, NJ: Prentice Hall
    • Mintzberg, H. 1988. "Five Ps for strategy". In Readings in the strategy process, Edited by: Quinn, J., Mintzberg, H. and James, R. 10-18. Englewood Cliffs, NJ: Prentice Hall.
    • (1988) Readings in the strategy process , pp. 10-18
    • Mintzberg, H.1
  • 73
    • 84866707539 scopus 로고    scopus 로고
    • Boston, MA: Paper presented at the International Communication Association 2011 preconference, "Strategic communication - A concept at the center of applied communications,"
    • Murphy, P. May 2011. Contextual distortion: Strategic communication vs. the networked nature of everything, May, Boston, MA: Paper presented at the International Communication Association 2011 preconference, "Strategic communication-A concept at the center of applied communications,".
    • (2011) Contextual distortion: Strategic communication vs. the networked nature of everything
    • Murphy, P.1
  • 74
    • 44949107644 scopus 로고    scopus 로고
    • What is web 2.0: Design patterns and business models for the next generation of software
    • (September 30), Retrieved from
    • O'Reilly, T. (2005, September 30). What is web 2.0: Design patterns and business models for the next generation of software. O'Reilly blog. Retrieved from http://www.oreillynet.com/pub/a/oreilly/tim/news/2005/09/30/what-is-web-20.html
    • (2005) O'Reilly blog
    • O'Reilly, T.1
  • 76
    • 84973681737 scopus 로고
    • Organizational theorists in a society of organizations
    • Perrow, C. 1992. Organizational theorists in a society of organizations. International Sociology, 7: 371-379.
    • (1992) International Sociology , vol.7 , pp. 371-379
    • Perrow, C.1
  • 77
    • 77958139407 scopus 로고    scopus 로고
    • Paradigms, systems theory and public relations
    • In: 'Etang J. L, Pieczka M., editors Mahwah, NJ: Lawrence Erlbaum
    • Pieczka, M. 2006. "Paradigms, systems theory and public relations". In Public relations: Critical debates and contemporary practice, Edited by: 'Etang, J. L and Pieczka, M. 331-358. Mahwah, NJ: Lawrence Erlbaum.
    • (2006) Public relations: Critical debates and contemporary practice , pp. 331-358
    • Pieczka, M.1
  • 80
    • 65349088012 scopus 로고    scopus 로고
    • Pew Internet & American Life Project report, 15 June. Pew Research Center, Washington, DC. Retrieved from
    • Smith, A., & Rainie, L. (2008). The internet and the 2008 election. Pew Internet & American Life Project report, 15 June. Pew Research Center, Washington, DC. Retrieved from http://www.pewinternet.org/PPF/r/252/report_display.asp
    • (2008) The internet and the 2008 election
    • Smith, A.1    Rainie, L.2
  • 81
    • 84866698788 scopus 로고    scopus 로고
    • Foreword
    • In: Breakenridge D., editors Upper Saddle River, NJ: FT Press, Pearson Education
    • Solis, B. 2008. "Foreword". In PR 2.0: New media, new tools, new audiences, Edited by: Breakenridge, D. xvii-xx. Upper Saddle River, NJ: FT Press, Pearson Education.
    • (2008) PR 2.0: New media, new tools, new audiences
    • Solis, B.1
  • 83
    • 84905288689 scopus 로고    scopus 로고
    • An alternative postmodern approach to corporate communication strategy
    • In: Toth E., editors Mahwah, NJ: Lawrence Erlbaum
    • Ströh, U. 2007. "An alternative postmodern approach to corporate communication strategy". In The future of excellence and communication management challenges for the next generation, Edited by: Toth, E. 199-220. Mahwah, NJ: Lawrence Erlbaum.
    • (2007) The future of excellence and communication management challenges for the next generation , pp. 199-220
    • Ströh, U.1
  • 85
    • 0003934786 scopus 로고
    • New York, NY: Random House
    • Toffler, A. 1970. Future shock, New York, NY: Random House.
    • (1970) Future shock
    • Toffler, A.1
  • 86
    • 0003973972 scopus 로고
    • New York, NY: William Morrow
    • Toffler, A. 1980. The third wave, New York, NY: William Morrow.
    • (1980) The third wave
    • Toffler, A.1
  • 87
    • 84866655670 scopus 로고    scopus 로고
    • Boston, MA: Paper presented at the International Communication Association 2011 pre-conference, Strategic communication - A concept at the Center of Applied Communications
    • Torp, S. May 2011. The strategic turn: On the history and broadening of the strategy concept in communication, May, Boston, MA: Paper presented at the International Communication Association 2011 pre-conference, Strategic communication-A concept at the Center of Applied Communications.
    • (2011) The strategic turn: On the history and broadening of the strategy concept in communication
    • Torp, S.1
  • 90
    • 1642416329 scopus 로고    scopus 로고
    • Governance as a bridge between disciplines: Cross-disciplinary inspiration regarding shifts in governance and problems of governability, accountability and legitimacy
    • Van Kersbergen, K. and van Waarden, F. 2004. Governance as a bridge between disciplines: Cross-disciplinary inspiration regarding shifts in governance and problems of governability, accountability and legitimacy. European Journal of Political Research, 43: 143-171.
    • (2004) European Journal of Political Research , vol.43 , pp. 143-171
    • van Kersbergen, K.1    van Waarden, F.2
  • 93
    • 23844493686 scopus 로고    scopus 로고
    • Overview of public relations and communication management in Europe
    • In: van Ruler B., Verčič D., editors New York, NY: Mouton de Gruyter
    • Van Ruler, B. and Verčič, D. 2004. "Overview of public relations and communication management in Europe". In Public relations and communication management in Europe, Edited by: van Ruler, B. and Verčič, D. 1-11. New York, NY: Mouton de Gruyter.
    • (2004) Public relations and communication management in Europe , pp. 1-11
    • van Ruler, B.1    Verčič, D.2
  • 94
    • 33847075259 scopus 로고    scopus 로고
    • Reflective communication management, future ways for public relations research
    • In: Kalbfleisch P., editors Mahwah, NJ: Lawrence Erlbaum
    • Van Ruler, B. and Verčič, D. 2005. "Reflective communication management, future ways for public relations research". In Communication yearbook 29, Edited by: Kalbfleisch, P. 238-273. Mahwah, NJ: Lawrence Erlbaum.
    • (2005) Communication yearbook 29 , pp. 238-273
    • van Ruler, B.1    Verčič, D.2
  • 100
    • 77958198777 scopus 로고    scopus 로고
    • Examining how public relations practitioners actually are using social media
    • Summer. Public Relations Society of America. Retrieved March 14, 2010 from
    • Wright, D., & Hinson, M. (2009). Examining how public relations practitioners actually are using social media. Public Relations Journal, 3(3), Summer. Public Relations Society of America. Retrieved March 14, 2010 from http://www.prsa.org/Intelligence/PRJournal/Summer_09/ (http://www.prsa.org/Intelligence/PRJournal/Summer_09/)
    • (2009) Public Relations Journal , vol.3 , Issue.3
    • Wright, D.1    Hinson, M.2
  • 101
    • 77952491607 scopus 로고    scopus 로고
    • Corporate communication revisited: Integrating business strategies and strategic communication
    • In: Zerfass A., van Ruler B., Sriramesh K., editors Wiesbaden: VS Verlag für Sozialwissenschaften
    • Zerfass, A. 2008. "Corporate communication revisited: Integrating business strategies and strategic communication". In Public relations research, Edited by: Zerfass, A., van Ruler, B. and Sriramesh, K. 65-96. Wiesbaden: VS Verlag für Sozialwissenschaften.
    • (2008) Public relations research , pp. 65-96
    • Zerfass, A.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.