The consumer assessment of healthcare providers and systems (CAHPS) cultural competence (CC) item set

Medical Care

Volumn 50, Issue 9 SUPPL. 2, 2012, Pages

  Weech Maldonado, Robert ^a   Carle, Adam ^b   Weidmer, Beverly ^c   Hurtado, Margarita ^d   Ngo Metzger, Quyen ^e   Hays, Ron D ^f  

^a UNIVERSITY OF ALABAMA AT BIRMINGHAM   (United States)

^b UNIVERSITY OF CINCINNATI COLLEGE OF MEDICINE   (United States)

^c RAND CORPORATION   (United States)

^d AMERICAN INSTITUTES FOR RESEARCH   (United States)

^e UNIVERSITY OF CALIFORNIA   (United States)

^f UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

CAHPS; Cultural competence; Measurement; Patient centered care

Indexed keywords

ADULT; ANALYSIS; ARTICLE; CONFIRMATORY FACTOR ANALYSIS; CONSUMER ATTITUDE; CULTURAL ANTHROPOLOGY; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE PERSONNEL; HEALTH SURVEY; HUMAN; INTERPERSONAL COMMUNICATION; MALE; PATIENT DECISION MAKING; PATIENT PREFERENCE; PRIORITY JOURNAL; RATING SCALE;

ADOLESCENT; ADULT; ATTITUDE OF HEALTH PERSONNEL; COMMUNICATION; CULTURAL COMPETENCY; FEMALE; HEALTH CARE SURVEYS; HEALTH PROMOTION; HEALTH SERVICES RESEARCH; HUMANS; MALE; MIDDLE AGED; PATIENT PARTICIPATION; PATIENT SATISFACTION; PHYSICIAN-PATIENT RELATIONS; PREJUDICE; REPRODUCIBILITY OF RESULTS; SOCIOECONOMIC FACTORS; YOUNG ADULT;

EID: 84865489843     PISSN: 00257079     EISSN: 15371948     Source Type: Journal    
DOI: 10.1097/MLR.0b013e318263134b     Document Type: Article

References (61)

1. Ngo-Metzger Q, Telfair J, Sorkin D, et al. Cultural Competency and Quality of Care: Obtaining the Patient's Perspective. New York: Commonwealth Fund; 2006.
2. Weech-Maldonado R, Dreachslin JL, Dansky KH, et al. Racial/ethnic diversity management and cultural competency: The case of Pennsylvania hospitals. J Healthc Manag. 2002;47:111-126.
3. National Quality Forum. A Comprehensive Framework and Preferred Practices for Measuring and Reporting Cultural Competency. Washington, DC: National Quality Forum; 2008.
4. Institute of Medicine (IOM), Committee on Quality Health Care in America. Crossing the Quality Chasm. Washington, DC: National Academy Press; 2001.
5. McWhinney I. The need for a transformed clinical method. In: Stewart M, Roter D, eds. Communicating With Medical Patients. London: Sage; 1989:25-40.
6. Crofton C, Lubalin JS, Darby C. Foreword. Med Care. 1999;37:MS1-MS9.
7. Agency for Health Care Research and Quality (AHRQ). CAHPS Clinician & Group Surveys. 2012. Available at: Https://www.cahps.ahrq. gov/clinician-group. Accessed on August 2, 2012.
8. Morales LS, Elliott MN, Weech-Maldonado R, et al. Differences in CAHPS adult survey reports and ratings by race and ethnicity: An analysis of the National CAHPS benchmarking data 1.0. Health Serv Res. 2001;36:595-618.
9. Weech-Maldonado R, Morales LS, Spritzer K, et al. Racial and ethnic differences in parents' assessments of pediatric care in Medicaid managed care. Health Serv Res. 2001;36:575-594. (Pubitemid 32660573)
10. Weech-Maldonado R, Morales LS, Elliott M, et al. Race/ethnicity, language, and patients' assessments of care in Medicaid managed care. Health Serv Res. 2003;38:789-808. (Pubitemid 36682487)
11. Weech-Maldonado R, Elliott MN, Morales LS, et al. Health plan effects on patient assessments of Medicaid managed care among racial/ethnic minorities. J Gen Intern Med. 2004;19:136-145. (Pubitemid 38368462)
12. Weech-Maldonado R, Fongwa MN, Gutierrez P, et al. Language and regional differences in evaluations of Medicare managed care by Hispanics. Health Serv Res. 2008;43:552-568. (Pubitemid 351442594)
13. Carle A, Weech-Maldonado R, Weidmer B, et al. Does the consumer assessment of healthcare providers and systems cultural competence survey provide equivalent measurement across English and Spanish versions? Med Care. 2012;50(suppl 2):S37-S41.
14. Bethell C, Carter K, Latzke B, et al. Measuring and Interpreting Health Care Quality Across Culturally-Diverse Populations: A Focus on Consumer-reported Indicators of Health Care Quality. Portland: Foundation for Accountability; 2003
15. Weidmer B, Brach C, Hays RD. Developmemt and evaluation of CAHPSs survey items assessing how well healthcare providers address health literacy. Med Care. 2012;50(suppl 2):S3-S11.
16. Lambert BL, Street RL, Cegala DJ, et al. Provider-patient communication, patient-centered care, and the mangle of practice. Health Commun. 1997;9:27-43. (Pubitemid 127449338)
17. Agency for Health Care Research and Quality (AHRQ). National Healthcare Disparities Report. Rockville: U.S. Department of Health and Human Services; 2003.
18. Collins KS, Hughes DL, Doty MM, et al. Diverse Communities, Common Concerns: Assessing Health Care Quality for Minority Americans. New York: The Commonwealth Fund; 2002.
19. Ngo-Metzger Q, Telfair J, Sorkin D, et al. Cultural Competency and Quality of Care: Obtaining the Patient's Perspective. New York: Commonwealth Fund; 2006.
20. Murray-García JL, Selby JV, Schmittdiel J, et al. Racial and ethnic differences in a patient survey: Patients' values, ratings, and reports regarding physician primary care performance in a large health maintenance organization. Med Care. 2000;38:300-310.
21. Nápoles-Springer AM, Santoyo J, Houston K, et al. Patients' perceptions of cultural factors affecting the quality of their medical encounters. Health Expect. 2005;8:4-17. (Pubitemid 40343313)
22. Ngo-Metzger Q, Legedza ATR, Phillips RS. Asian Americans' reports of their health care experiences. J Gen Intern Med. 2004;19: 111-119.
23. Saha S, Arbelaez JJ, Cooper LA. Patient-physician relationships and racial disparities in the quality of health care. Am J Public Health. 2003;93:1713-1719. (Pubitemid 38477640)
24. Eisenberg DM, Kessler RC, Foster C, et al. Unconventional medicine in the United States - prevalence, costs, and patterns of use. N Engl J Med. 1993;328:246-252. (Pubitemid 23035311)
25. Barnes PM, Powell-Griner E, McFann K, et al. Complementary and alternative medicine use among adults: United States, 2002. Adv Data. 2004;343:1-19.
26. Pappas S, Perlman A. Complementary and alternative medicine: The importance of doctor-patient communication. Med Clin North Am. 2002;86:1-10. (Pubitemid 34027994)
27. Robinson A, McGrail M. Disclosure of CAM use to medical practitioners: A review of qualitative and quantitative studies. Complement Ther Med. 2004;12:90-98. (Pubitemid 39618835)
28. Richardson MA, Straus SE. Complementary and Alternative Medicine: Opportunities and Challenges for Cancer Management and Research. Seminars in Oncology: Edinburgh, Elsevier; 2002;29:531-545.
29. Office of Minority Health and Health Disparities (OMHD). Disease Burden & Risk Factors. Available at: Https://www.cdc.gov/omhd/AMH/ dbrf.htm. Accessed August 2, 2012.
30. Center for Mental Health Services. Mental Health: Culture, Race, and Ethnicity - A Supplement to Mental Health: A Report of the Surgeon General. Rockville, MD: Substance Abuse and Mental Health Services Administration: Department of Health and Human Services; 2001.
31. Agency for Health Care Research and Quality (AHRQ). National Healthcare Disparities Report 2011. Rockville, MD: Substance Abuse and Mental Health Services Administration: Department of Health and Human Services; 2012.
32. Thom DH, Kravitz RL, Bell RA, et al. Patient trust in the physician: Relationship to patient requests. Fam Pract. 2002;19:476-483. (Pubitemid 35244232)
33. Hunt KA, Gaba A, Lavizzo-Mourey R. Racial and ethnic disparities and perceptions of health care: Does health plan type matter? Health Serv Res. 2005;40:551-576. (Pubitemid 40470708)
34. Schnittker J. Social distance in the clinical encounter: Interactional and sociodemographic foundations for mistrust in physicians. Soc Psychol Q. 2004;67:217-235. (Pubitemid 39443178)
35. Meredith LS, Siu AL. Variation and quality of self-report health data: Asians and Pacific Islanders compared with other ethnic groups. Med Care. 1995;33:1120-1131.
36. LaVeist TA, Nickerson KJ, Bowie JV. Attitudes about racism, medical mistrust, and satisfaction with care among African American and white cardiac patients. Med Care Res Rev. 2000;57:146-161.
37. Institute of Medicine (IOM). Committee on Understanding and Eliminating Racial and Ethnic Disparities in Health Care. Unequal Treatment: Confronting Racial and Ethnic Disparities in Healthcare. Washington, DC: The National Academy Press; 2003.
38. King WD, Wong MD, Shapiro MF, et al. Does racial concordance between HIV-positive patients and their physicians affect the time to receipt of protease inhibitors? J Gen Intern Med. 2004;19:1146-1153. (Pubitemid 39552585)
39. Benkert R, Peters RM, Clark R, et al. Effects of perceived racism, cultural mistrust and trust in providers on satisfaction with care. J Natl Med Assoc. 2006;98:1532-1540. (Pubitemid 44413923)
40. Sorkin DH, Ngo-Metzger Q, De Alba I. Racial/ethnic discrimination in health care: Impact on perceived quality of care. J Gen Intern Med. 2010;25:390-396.
41. Hausmann LRM, Hannon MJ, Kresevic DM, et al. Impact of perceived discrimination in healthcare on patient-provider communication. Med Care. 2011;49:626-633.
42. Weech-Maldonado R, Hall A, Bryant T, et al. The relationship between perceived discrimination and patient experiences with healthcare. Med Care. 2012;50(suppl 2):S62-S68.
43. U.S. Census Bureau. Census 2000 Summary File 3, Matrices P19, P20, PCT13, and PCT14. Washington, DC: U.S. Census Bureau; 2000.
44. Solis JM, Marks G, Garcia M, et al. Acculturation, access to care, and use of preventive services by Hispanics: Findings from HHANES 1982- 84. Am J Public Health. 1990;80:11-19.
45. Stein JA, Fox SA. Language preference as an indicator of mammography use among Hispanic women. J Natl Cancer Inst. 1990;82: 1715-1716.
46. Timmins CL. The impact of language barriers on the health care of Latinos in the United States: A review of the literature and guidelines for practice. J Midwifery Womens Health. 2002;47:80-96.
47. Kirkman-Liff B, Mondragon D. Language of interview: Relevance for research of southwest Hispanics. Am J Public Health. 1991;81:1399-1404.
48. Morales LS, Cunningham WE, Brown JA, et al. Are Latinos less satisfied with communication by health care providers? J Gen Intern Med. 1999;14:409-417. (Pubitemid 29344616)
49. Carrasquillo O, Orav EJ, Brennan TA, et al. Impact of language barriers on patient satisfaction in an emergency department. J Gen Intern Med. 1999;14:82-87. (Pubitemid 29095924)
50. Grant Makers in Health (GIH). In the Right Words: Addressing Language and Culture in Providing Health Care. San Francisco, CA: Grantmakers Health; 2003.
51. Jacobs EA, Lauderdale DS, Meltzer D, et al. Impact of interpreter services on delivery of health care to limited-English-proficient patients. J Gen Intern Med. 2001;16:468-474. (Pubitemid 34208924)
52. Tocher TM, Larson EB. Do physicians spend more time with non- English-speaking patients? J Gen Intern Med. 1999;14:303-309. (Pubitemid 29226676)
53. Weidmer B, Hurtado M, Weech-Maldonado R, et al. Guidelines for Translating CAHPS Surveys. Rockville, MD: Agency for Healthcare Research and Quality. 2012. Available at: Http://www.cahps.ahrq.gov/ translating-surveys.htm. Accessed August 2, 2012.
54. Muthén LK, Muthén BO. Mplus User's Guide. Los Angeles, CA: Muthén & Muthén; 2009.
55. Hair JF Jr, Black W, Babin B, et al. Multivariate Data Analysis. Auflage, Upper Saddle River, NJ: Pearson Prentice Hall; 2006.
56. Hu L, Bentler PM. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling. 1999;6:1-55.
57. Muthén B. A general structural equation model with dichotomous, ordered categorical, and continuous latent variable indicators. Psychometrika. 1984;49:115-132.
58. Hays RD, Hayashi T. Beyond internal consistency reliability: Rationale and user's guide for multitrait analysis program on the microcomputer. Behav Res Methods. 1990;22:167-175.
59. Agency for Health Care Research and Quality (AHRQ). CAHPS Cultural Competence Item Set. 2011. Available at: Https://www. cahps.ahrq.gov/clinician- group. Accessed August 2, 2012.
60. Carle A, Weech-Maldonado R. Validly interpreting patients' reports: Using bifactor and multidimensional models to determine whether surveys and scales measure one or more constructs. Med Care. 2012;50(suppl 2):S42-S48.
61. Stern RJ, Fernandez A, Jacobs EA, et al. Advances in measuring culturally competent care: A confirmatory factor analysis of CAHPS-CC in a safety-net population. Med Care. 2012;50(suppl 2):S49-S55.