The consumer quality index (CQ-index) in an accident and emergency department: Development and first evaluation

BMC Health Services Research

Volumn 12, Issue 1, 2012, Pages

  Bos, Nanne ^a   Sturms, Leontien M ^a,b   Schrijvers, Augustinus Jp ^a   Van Stel, Henk F ^a  

^a UNIVERSITY MEDICAL CENTER UTRECHT   (Netherlands)

^b Dutch Network for Emergency Care   (Netherlands)

Author keywords

Emergency medical services; Factor analysis, statistical; Health care surveys; Patient experiences; Patient satisfaction, statistics and numerical data; Questionnaires, standards

Indexed keywords

ADULT; AGED; ARTICLE; EMERGENCY HEALTH SERVICE; FACTORIAL ANALYSIS; FEMALE; HEALTH CARE QUALITY; HEALTH CARE SURVEY; HUMAN; MALE; MIDDLE AGED; NETHERLANDS; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; STANDARD; VALIDATION STUDY;

ADULT; AGED; EMERGENCY SERVICE, HOSPITAL; FACTOR ANALYSIS, STATISTICAL; FEMALE; HEALTH CARE SURVEYS; HUMANS; MALE; MIDDLE AGED; NETHERLANDS; PATIENT SATISFACTION; PSYCHOMETRICS; QUALITY INDICATORS, HEALTH CARE; QUALITY OF HEALTH CARE; QUESTIONNAIRES;

EID: 84865328434     PISSN: None     EISSN: 14726963     Source Type: Journal    
DOI: 10.1186/1472-6963-12-284     Document Type: Article

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