Developing a performance management system using soft systems methodology: A Chinese case study

European Journal of Operational Research

Volumn 223, Issue 2, 2012, Pages 529-540

  Liu, Wenbin B ^a,b   Meng, Wei ^c   Mingers, John ^a   Tang, Ning ^b   Wang, Wei ^a  

^a UNIVERSITY OF KENT   (United Kingdom)

^b SHANGHAI JIAO TONG UNIVERSITY   (China)

^c EAST CHINA NORMAL UNIVERSITY   (China)

Author keywords

3E methodology; Performance management; Productivity and competitiveness; Soft systems methodology

Indexed keywords

3E METHODOLOGY; BALANCED SCORECARDS; BUSINESS PROCESS; CHINESE COMPANIES; ECONOMIC CRISIS; FUTURE PLANNING; HI-TECH; HIGH DEMAND; KEY PERFORMANCE INDICATORS; ORGANIZATIONAL DESIGNS; PERFORMANCE MANAGEMENT; PERFORMANCE MANAGEMENT SYSTEMS; SENIOR MANAGEMENT; SOFT SYSTEMS METHODOLOGY; STRATEGIC OBJECTIVES; STRATEGY MAP;

BENCHMARKING; COMMUNICATION; COMPETITION;

MANAGEMENT;

EID: 84864624302     PISSN: 03772217     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ejor.2012.06.029     Document Type: Article

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