메뉴 건너뛰기




Volumn 52, Issue 10, 2001, Pages 1057-1066

Measuring performance in Dumfries and Galloway constabulary with the balanced scorecard

Author keywords

Balanced Scorecard; Management; Performance measurement; Police; Strategic planning

Indexed keywords

MANAGEMENT; PERFORMANCE; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING;

EID: 0035493956     PISSN: 01605682     EISSN: 14769360     Source Type: Journal    
DOI: 10.1057/palgrave.jors.2601191     Document Type: Article
Times cited : (30)

References (32)
  • 2
    • 0030534568 scopus 로고    scopus 로고
    • Performance measurement in service businesses revisited
    • Brignall S and Ballantine J (1996). Performance measurement in service businesses revisited. Int J Service Indus Mngt 7: 6¬31.
    • (1996) Int J Service Indus Mngt , vol.7 , pp. 6-31
    • Brignall, S.1    Ballantine, J.2
  • 3
    • 3843098036 scopus 로고    scopus 로고
    • Designing performance measures: A structured approach
    • Neely A et al (1997). Designing performance measures: a structured approach. Int J Opl Prod Mngt 17: 1131-1152.
    • (1997) Int J Opl Prod Mngt , vol.17 , pp. 1131-1152
    • Neely, A.1
  • 5
    • 0008600310 scopus 로고    scopus 로고
    • Searching for efficiency in the public sector
    • Mascarenhas RC (1996). Searching for efficiency in the public sector. Public Budget Finance Fall: 13-27.
    • (1996) Public Budget Finance Fall , pp. 13-27
    • Mascarenhas, R.C.1
  • 6
    • 0003238097 scopus 로고
    • Reflections on performance measurement in public sector organisations
    • Jackson PM, CIPFA: London
    • Jackson PM (1995). Reflections on performance measurement in public sector organisations. In: Jackson PM (ed). Measures for Success in the Public Sector. CIPFA: London.
    • (1995) Measures for Success in the Public Sector
    • Jackson, P.M.1
  • 7
    • 84984728928 scopus 로고    scopus 로고
    • Multicriteria approach leads to better policing
    • Cummings N (1998). Multicriteria approach leads to better policing. OR Society Newsletter August: 22-23.
    • (1998) OR Society Newsletter August , pp. 22-23
    • Cummings, N.1
  • 8
    • 84984718613 scopus 로고    scopus 로고
    • Edinburgh
    • Performance Management and Planning Audit. A Manager's Guide (1999) Accounts Commission for Scotland, Edinburgh.
    • (1999) Accounts Commission for Scotland
  • 9
    • 0026494564 scopus 로고
    • The Balanced Scorecard - measures that drive performance
    • Kaplan RS and Norton DP (1992). The Balanced Scorecard - measures that drive performance. Harvard Bus Rev 70: 71-79.
    • (1992) Harvard Bus Rev , vol.70 , pp. 71-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 10
    • 0000142161 scopus 로고
    • Putting the Balanced Scorecard to work
    • Kaplan RS and Norton DP (1993). Putting the Balanced Scorecard to work. Harvard Bus Rev 71: 134-142.
    • (1993) Harvard Bus Rev , vol.71 , pp. 134-142
    • Kaplan, R.S.1    Norton, D.P.2
  • 11
    • 0002091684 scopus 로고    scopus 로고
    • Using the Balanced Score¬card as a strategic management system
    • Kaplan RS and Norton DP (1996). Using the Balanced Score¬card as a strategic management system. Harvard Bus Rev 74: 75-85.
    • (1996) Harvard Bus Rev , vol.74 , pp. 75-85
    • Kaplan, R.S.1    Norton, D.P.2
  • 13
    • 84984718620 scopus 로고
    • Bringing quality to life - policing visions, strategy and structure
    • Hall N (1993). Bringing quality to life - policing visions, strategy and structure. Police J July: 291-295.
    • (1993) Police J July , pp. 291-295
    • Hall, N.1
  • 14
    • 0030355287 scopus 로고    scopus 로고
    • Linking the Balanced Scorecard to Strategy
    • Kaplan RS and Norton DP (1996). Linking the Balanced Scorecard to Strategy. California Mngt Rev 99: 53-79.
    • (1996) California Mngt Rev , vol.99 , pp. 53-79
    • Kaplan, R.S.1    Norton, D.P.2
  • 15
    • 0002335446 scopus 로고    scopus 로고
    • The Balanced Scorecard: The new approach to performance measurement
    • Corrigan J (1996). The Balanced Scorecard: the new approach to performance measurement. Australian Accountant 66: 47-48.
    • (1996) Australian Accountant , vol.66 , pp. 47-48
    • Corrigan, J.1
  • 16
    • 84986102029 scopus 로고    scopus 로고
    • Developing an employee Balanced Score¬card: Linking frontline performance to corporate objectives
    • Davies TRV (1996). Developing an employee Balanced Score¬card: linking frontline performance to corporate objectives. Mngt Decisions 34: 14-18.
    • (1996) Mngt Decisions , vol.34 , pp. 14-18
    • Davies, T.1
  • 17
    • 0008531404 scopus 로고    scopus 로고
    • Accountancy Age 21 January
    • Fry C (1999). Rail renaissance. Accountancy Age 21 January: 16-17.
    • (1999) Rail Renaissance , pp. 16-17
    • Fry, C.1
  • 18
    • 0000142161 scopus 로고
    • Implementing the Balanced Scorecard at FMC Group: An interview with Larry Brady
    • Kaplan RS and Norton DP (1993). Implementing the Balanced Scorecard at FMC Group: an interview with Larry Brady. Harvard Bus Rev 71: 143-147.
    • (1993) Harvard Bus Rev , vol.71 , pp. 143-147
    • Kaplan, R.S.1    Norton, D.P.2
  • 20
    • 0002101839 scopus 로고    scopus 로고
    • Building a strategic scorecarding process at Amoca Corporation
    • Scalpone RW (1998). Building a strategic scorecarding process at Amoca Corporation. Employment Relations Today Winter: 41-56.
    • (1998) Employment Relations Today Winter , pp. 41-56
    • Scalpone, R.W.1
  • 21
    • 0008599750 scopus 로고
    • DHC: The chemical division’s Balanced Scorecard
    • Vitale M, Maurinac SC and Hauser M (1994). DHC: the chemical division’s Balanced Scorecard. Planning Rev 22: 16-45.
    • (1994) Planning Rev , vol.22 , pp. 16-45
    • Vitale, M.1    Maurinac, S.C.2    Hauser, M.3
  • 24
    • 21144481264 scopus 로고
    • Public service performance evaluation: A strategic perspective
    • Jackson PM (1993). Public service performance evaluation: a strategic perspective. Pub Money Mngt 13: 19-26.
    • (1993) Pub Money Mngt , vol.13 , pp. 19-26
    • Jackson, P.M.1
  • 26
    • 84992954195 scopus 로고    scopus 로고
    • The golden rules for implementing the Balanced Scorecard
    • Roest P (1997). The golden rules for implementing the Balanced Scorecard. Information Mngt Comp Sec 5: 163-165.
    • (1997) Information Mngt Comp Sec , vol.5 , pp. 163-165
    • Roest, P.1
  • 30
    • 0000528560 scopus 로고    scopus 로고
    • Linking the Balanced Scorecard to strategy
    • Butler A, Letza SR and Neale B (1997). Linking the Balanced Scorecard to strategy. Long Range Planning 30: 242-253.
    • (1997) Long Range Planning , vol.30 , pp. 242-253
    • Butler, A.1    Letza, S.R.2    Neale, B.3
  • 31
    • 0032137351 scopus 로고    scopus 로고
    • Designing and installing effective performance measurement systems
    • Hacker ME and Brotherton PA (1998). Designing and installing effective performance measurement systems. IIE Sol August: 18-23.
    • (1998) IIE Sol August , pp. 18-23
    • Hacker, M.E.1    Brotherton, P.A.2
  • 32
    • 0008531405 scopus 로고    scopus 로고
    • Supporting the balanced scorecard
    • Sanger M (1998). Supporting the balanced scorecard. Work Study 47: 197-200.
    • (1998) Work Study , vol.47 , pp. 197-200
    • Sanger, M.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.