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Volumn 31, Issue 2, 2012, Pages 231-240

Quality management practices and their impact on educational organizations performance

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84864475464     PISSN: None     EISSN: 14502267     Source Type: Journal    
DOI: None     Document Type: Article
Times cited : (2)

References (27)
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    • Performance appraisal in a quality context: A new look at an old problem
    • Smither, J.W., Jossey-Bass Publishers, San Francisco, CA
    • Cardy, R.L., 1998, Performance appraisal in a quality context: a new look at an old problem, Smither, J.W., Performance Appraisal: State of the Art in Practice, Jossey-Bass Publishers, San Francisco, CA.
    • (1998) Performance Appraisal: State of the Art In Practice
    • Cardy, R.L.1
  • 9
    • 0003101207 scopus 로고    scopus 로고
    • Exploring the myth: Do all quality management practices contribute to superior quality performance?
    • Dow, D., Swanson, D., Ford, S., 1999, Exploring the myth: do all quality management practices contribute to superior quality performance?, Production and Operation Management, 8, 1, 1-27.
    • (1999) Production and Operation Management , vol.8 , Issue.1 , pp. 1-27
    • Dow, D.1    Swanson, D.2    Ford, S.3
  • 14
    • 22644451290 scopus 로고    scopus 로고
    • Review, critique and assessment of customer care
    • McAtarsney, D., 1999, Review, critique and assessment of customer care, Total Quality Management, 10, 4/5, 636-46.
    • (1999) Total Quality Management , vol.10 , Issue.4-5 , pp. 636-646
    • McAtarsney, D.1
  • 15
    • 84864446438 scopus 로고    scopus 로고
    • Proceedings of the 5th International Conference on ISO 9000 and TQM, HKBU, Hong Kong
    • Neely, A., Adams, C., 2000, Perspectives on performance: the performance prism, Proceedings of the 5th International Conference on ISO 9000 and TQM, HKBU, Hong Kong, 390-4.
    • (2000) Perspectives On Performance: The Performance Prism , pp. 390-394
    • Neely, A.1    Adams, C.2
  • 17
    • 0542402355 scopus 로고    scopus 로고
    • The links between people management, customer satisfaction and business results
    • Oakland, J.S., Oakland, S., 1998, The links between people management, customer satisfaction and business results, Total Quality Management, 9, 4/5, 185-90.
    • (1998) Total Quality Management , vol.9 , Issue.4-5 , pp. 185-190
    • Oakland, J.S.1    Oakland, S.2
  • 18
    • 84989040364 scopus 로고
    • Total quality management as competitive advantage: A review and empirical study
    • Powell, T.C., 1995, Total quality management as competitive advantage: a review and empirical study, Strategic Management Journal, 16, 1, 15-37.
    • (1995) Strategic Management Journal , vol.16 , Issue.1 , pp. 15-37
    • Powell, T.C.1
  • 20
    • 80051539020 scopus 로고    scopus 로고
    • Quality management practices and their impact on organizational performance, and customer behavior. European Journal of Economics
    • Shammot, M. (2011). Quality management practices and their impact on organizational performance, and customer behavior. European Journal of Economics, Finance and Administrative Sciences. 34: 152-161.
    • (2011) Finance and Administrative Sciences , vol.34 , pp. 152-161
    • Shammot, M.1
  • 21
    • 0004219670 scopus 로고    scopus 로고
    • Quality management: Universal or context dependent? An empirical investigation of customer focus practice
    • Ghent, Belgium, June 4-7
    • Sousa, R., 2000, Quality management: universal or context dependent? An empirical investigation of customer focus practice, 7th International Conference of the European Operations Management Association, Ghent, Belgium, June 4-7, 564-71.
    • (2000) 7th International Conference of the European Operations Management Association , pp. 564-571
    • Sousa, R.1
  • 22
    • 0031382846 scopus 로고    scopus 로고
    • A review of total quality management in practice: Understanding the fundamentals through examples of best practice applications
    • Thiagarajan, T., Zairi, M., 1997, A review of total quality management in practice: understanding the fundamentals through examples of best practice applications, The TQM Magazine, 9, 6, 414-17.
    • (1997) The TQM Magazine , vol.9 , Issue.6 , pp. 414-417
    • Thiagarajan, T.1    Zairi, M.2
  • 26
    • 9144266578 scopus 로고    scopus 로고
    • Observation on quality: The principles of quality
    • Williams, M., Griffin, M., Attaway, J., 2001, Observation on quality: the principles of quality, Risk Management, 48, 10, 50-2.
    • (2001) Risk Management , vol.48 , Issue.10 , pp. 50-52
    • Williams, M.1    Griffin, M.2    Attaway, J.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.