Quality management practices and their impact on organizational performance, and customer behavior

European Journal of Economics, Finance and Administrative Sciences

Volumn , Issue 34, 2011, Pages 155-161

  Shammot, Marwan M ^a  

^a KING SAUD UNIVERSITY   (Saudi Arabia)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 80051539020     PISSN: 14502275     EISSN: 14502275     Source Type: Journal    
DOI: None     Document Type: Note

References (12)

1. Hornby, A. S. (2006). Oxford Advanced Dictionary
2. Robbins, Stephen and Coulter, Mary (2005) Management, New Jersey: Pentice Hall.
3. Hopp, Wallace J. and Spearman, Mark L. (2001) Factory Physics, Boston: Irwin, MacGraw-Hill
4. Al-Damen, Rula (2006). Developing An Excellence Assessment Model for Jordanian Businesses, Amman: Amman Arab University for Graduate studies.
5. Muasher, Ziad and Haieti, Salaheldeen (2002). The Impact of the relationship Between Total quality Management Elements and Human Resources on Organizational Performance, for the Engineering Sector in Jordan.
6. Du, Xuehong and Tseng, Mitchell M. (1999). Characterizing Customer value for product customization.
7. Hashmi, Khuram (2008). Introduction and Implementation of Total quality Management.
8. Pahdi, N. Ayantara (2008). The Eight Elements of TQM.
9. Bannock, Graham et al (2008). Business Dictionary. Penguin Books.
10. Wallance, W. and Kanji G. (2000). Business excellence through customer Satisfaction.
11. Al Fayyad, Mahmoud (2005). The impact of Employees Empowerment on organizational competiveness of Jordan Medical Manufacturing Companies, Amman Arab University.
12. Killoran, John (2001). Understanding the Aspects of the customer and Resolving differences between customer Expectation and vendor's ability and scope to complete the project.