Public websites and human-computer interaction: An empirical study of measurement of website quality and user satisfaction

Behaviour and Information Technology

Volumn 31, Issue 7, 2012, Pages 697-706

  Sørum, Hanne ^a   Andersen, Kim Normann ^b   Vatrapu, Ravi ^b  

^a Norwegian School of Information Technology   (Norway)

^b Copenhagen Business School ^*  (Denmark)

Author keywords

human computer interaction; public sector websites; user satisfaction; website evaluation; website quality

Indexed keywords

ACTUAL SYSTEM; EMPIRICAL STUDIES; END USERS; EVALUATION PROCESS; HIGH QUALITY; LOW QUALITIES; PEARSON CORRELATION; POINT OF DEPARTURES; POSITIVE CORRELATIONS; PUBLIC INFORMATION; PUBLIC SECTOR; QUALITY CRITERIA; SCANDINAVIA; USABILITY TESTING; USER EVALUATIONS; USER EXPECTATIONS; USER SATISFACTION; WEBSITE EVALUATION; WEBSITE QUALITY;

HUMAN COMPUTER INTERACTION; QUALITY CONTROL;

WEBSITES;

EID: 84863927568     PISSN: 0144929X     EISSN: 13623001     Source Type: Journal    
DOI: 10.1080/0144929X.2011.577191     Document Type: Article

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