메뉴 건너뛰기




Volumn 25, Issue 6, 2012, Pages 467-482

Interpersonal factors affecting communication in clinical consultations: Canadian physicians' perspectives

Author keywords

Canada; Clinical risk management; Organizational performance; Patient safety; Quality assessment; Quality improvement; Risk management

Indexed keywords

ADOLESCENT; ADULT; AGE; ARTICLE; CANADA; CHILD; CULTURAL ANTHROPOLOGY; DOCTOR PATIENT RELATION; FEMALE; HEALTH CARE QUALITY; HEALTH PERSONNEL ATTITUDE; HUMAN; INFANT; INTERPERSONAL COMMUNICATION; LANGUAGE; MALE; MEDICINE; MIDDLE AGED; PATIENT SAFETY; PRESCHOOL CHILD; SEX DIFFERENCE; TIME; TRUST;

EID: 84863609049     PISSN: 09526862     EISSN: None     Source Type: Journal    
DOI: 10.1108/09526861211246430     Document Type: Article
Times cited : (6)

References (37)
  • 1
    • 33749169683 scopus 로고    scopus 로고
    • Survey of language barriers from the perspective of pediatric oncologists, interpreters, and parents
    • Abbe, M., Simon, C., Angiolillo, A., Ruccione, K. and Kodish, E.D. (2006), “Survey of language barriers from the perspective of pediatric oncologists, interpreters, and parents”, Pediatric Blood Cancer, Vol. 47 No. 6, pp. 819-24.
    • (2006) Pediatric Blood Cancer , vol.47 , Issue.6 , pp. 819-824
    • Abbe, M.1    Simon, C.2    Angiolillo, A.3    Ruccione, K.4    Kodish, E.D.5
  • 2
    • 10944258140 scopus 로고    scopus 로고
    • Attitudes and use of complementary and alternative medicine by California family physicians
    • Amster, M.A., Cogert, G., Lie, D.A. and Scherger, J.E. (2000), “Attitudes and use of complementary and alternative medicine by California family physicians”, International Journal on Grey Literature, Vol. 1 No. 2, pp. 77-81.
    • (2000) International Journal on Grey Literature , vol.1 , Issue.2 , pp. 77-81
    • Amster, M.A.1    Cogert, G.2    Lie, D.A.3    Scherger, J.E.4
  • 3
    • 0032551673 scopus 로고    scopus 로고
    • Analyzing potential harm in Australian general practice: an incident-monitoring study
    • Bhasale, A.L., Miller, G.C., Reid, S.E. and Britt, H. (1998), “Analyzing potential harm in Australian general practice: an incident-monitoring study”, Medical Journal of Australia, Vol. 169 No. 2, pp. 73-6.
    • (1998) Medical Journal of Australia , vol.169 , Issue.2 , pp. 73-76
    • Bhasale, A.L.1    Miller, G.C.2    Reid, S.E.3    Britt, H.4
  • 4
    • 84863634331 scopus 로고    scopus 로고
    • Concordance and compliance
    • in Jones, R., Britten, N., Culpepper, L., Gass, D., Grol, R., Mant, D. and Silagy, C. (Eds) Oxford University Press, Oxford
    • Britten, N. (2004), “Concordance and compliance”, in Jones, R., Britten, N., Culpepper, L., Gass, D., Grol, R., Mant, D. and Silagy, C. (Eds), Oxford Textbook of Primary Medical Care, Volume 1, Principles and Concepts, Oxford University Press, Oxford, pp. 246-8.
    • (2004) Oxford Textbook of Primary Medical Care, Volume 1, Principles and Concepts , pp. 246-248
    • Britten, N.1
  • 5
    • 84863621920 scopus 로고    scopus 로고
    • Family medicine
    • in Jones, R., Britten, N., Culpepper, L., Gass, D., Grol, R., Mant, D. and Silagy, C. (Eds) Oxford University Press, Oxford
    • Campbell, T.L. and Larivaara, P. (2004), “Family medicine”, in Jones, R., Britten, N., Culpepper, L., Gass, D., Grol, R., Mant, D. and Silagy, C. (Eds), Oxford Textbook of Primary Medical Care, Volume 1, Principles and Concepts, Oxford University Press, Oxford, pp. 300-8.
    • (2004) Oxford Textbook of Primary Medical Care, Volume 1, Principles and Concepts , pp. 300-308
    • Campbell, T.L.1    Larivaara, P.2
  • 6
    • 0034005159 scopus 로고    scopus 로고
    • The parent-physician relationship in pediatric asthma care
    • Cohen, S.Y. and Wamboldt, F.S. (2000), “The parent-physician relationship in pediatric asthma care”, Journal of Pediatric Psychology, Vol. 25 No. 2, pp. 69-77.
    • (2000) Journal of Pediatric Psychology , vol.25 , Issue.2 , pp. 69-77
    • Cohen, S.Y.1    Wamboldt, F.S.2
  • 9
    • 0036843872 scopus 로고    scopus 로고
    • Classification of medical errors and preventable adverse events in primary care: a synthesis of the literature
    • Elder, N.C. and Dovey, S.M. (2002), “Classification of medical errors and preventable adverse events in primary care: a synthesis of the literature”, The Journal of Family Practice, Vol. 51 No. 11, pp. 927-32.
    • (2002) The Journal of Family Practice , vol.51 , Issue.11 , pp. 927-932
    • Elder, N.C.1    Dovey, S.M.2
  • 10
    • 0021321185 scopus 로고
    • Understanding and improving patient compliance
    • Eraker, S.A., Kirscht, J.P. and Becker, M.H. (1984), “Understanding and improving patient compliance”, Annals of Internal Medicine, Vol. 100 No. 2, pp. 258-68.
    • (1984) Annals of Internal Medicine , vol.100 , Issue.2 , pp. 258-268
    • Eraker, S.A.1    Kirscht, J.P.2    Becker, M.H.3
  • 11
    • 0037336932 scopus 로고    scopus 로고
    • Working through interpreters
    • Farooq, S. and Fear, C. (2003), “Working through interpreters”, Advances in Psychiatric Treatment, Vol. 9 No. 2, pp. 104-9.
    • (2003) Advances in Psychiatric Treatment , vol.9 , Issue.2 , pp. 104-109
    • Farooq, S.1    Fear, C.2
  • 12
    • 0041331653 scopus 로고    scopus 로고
    • Strategies for the prevention of medical error in pediatrics
    • Fernandez, C.V. and Gillis-Ring, J. (2003), “Strategies for the prevention of medical error in pediatrics”, Journal of Pediatrics, Vol. 143 No. 2, pp. 155-62.
    • (2003) Journal of Pediatrics , vol.143 , Issue.2 , pp. 155-162
    • Fernandez, C.V.1    Gillis-Ring, J.2
  • 13
    • 52449120676 scopus 로고    scopus 로고
    • Understanding and improving on 1 problem per visit
    • Fullerton, M. (2008), “Understanding and improving on 1 problem per visit”, Canadian Medical Association Journal, Vol. 179 No. 7, pp. 623, 625.
    • (2008) Canadian Medical Association Journal , vol.179 , Issue.7 , pp. 623-625
    • Fullerton, M.1
  • 14
    • 84863619864 scopus 로고    scopus 로고
    • Explaining illness: an examination of message strategies and gender
    • in Waley, B.B. (Ed.) Lawrence Erlbaum Associates, Mahwah, NJ
    • Gabbard-Alley, A.S. (2000), “Explaining illness: an examination of message strategies and gender”, in Waley, B.B. (Ed.), Explaining Illness: Research, Theory, and Strategies, Lawrence Erlbaum Associates, Mahwah, NJ, pp. 147-70.
    • (2000) Explaining Illness: Research, Theory, and Strategies , pp. 147-170
    • Gabbard-Alley, A.S.1
  • 15
    • 37349057457 scopus 로고    scopus 로고
    • Linking physician burnout and patient outcomes: exploring the dyadic relationship between physicians and patients
    • Halbesleben, J.R.B. and Rathert, C. (2008), “Linking physician burnout and patient outcomes: exploring the dyadic relationship between physicians and patients”, Health Care Management Review, Vol. 33 No. 1, pp. 29-39.
    • (2008) Health Care Management Review , vol.33 , Issue.1 , pp. 29-39
    • Halbesleben, J.R.B.1    Rathert, C.2
  • 16
    • 19744372964 scopus 로고    scopus 로고
    • Improving patient-provider communication: insights from interpreters
    • Hudelson, P. (2005), “Improving patient-provider communication: insights from interpreters”, Family Practice, Vol. 22 No. 3, pp. 311-6.
    • (2005) Family Practice , vol.22 , Issue.3 , pp. 311-316
    • Hudelson, P.1
  • 17
    • 33748981477 scopus 로고    scopus 로고
    • Health literacy: where are the Canadian doctors?
    • Irving, R. (2006), “Health literacy: where are the Canadian doctors?”, Canadian Medical Association Journal, Vol. 175 No. 6, pp. 606-7.
    • (2006) Canadian Medical Association Journal , vol.175 , Issue.6 , pp. 606-607
    • Irving, R.1
  • 18
    • 34447129392 scopus 로고    scopus 로고
    • Use of complementary and alternative medicine in a general pediatric clinic
    • Jean, A. and Cyr, C.L. (2007), “Use of complementary and alternative medicine in a general pediatric clinic”, Pediatrics, Vol. 120 No. 1, pp. 138-41.
    • (2007) Pediatrics , vol.120 , Issue.1 , pp. 138-141
    • Jean, A.1    Cyr, C.L.2
  • 21
    • 0036809369 scopus 로고    scopus 로고
    • Listening to native patients
    • Kelly, L. and Brown, J.B. (2002), “Listening to native patients”, Canadian Family Physician, Vol. 48 No. 10, pp. 1645-52.
    • (2002) Canadian Family Physician , vol.48 , Issue.10 , pp. 1645-1652
    • Kelly, L.1    Brown, J.B.2
  • 22
  • 23
    • 77956768206 scopus 로고    scopus 로고
    • Tenderness and steadiness: relating demands and resources to burnout and physical symptoms of stress in Canadian physicians
    • Lee, R.T., Lovell, B.L. and Brotheridge, C.M. (2010), “Tenderness and steadiness: relating demands and resources to burnout and physical symptoms of stress in Canadian physicians”, Journal of Applied Social Psychology, Vol. 40 No. 9, pp. 2319-42.
    • (2010) Journal of Applied Social Psychology , vol.40 , Issue.9 , pp. 2319-2342
    • Lee, R.T.1    Lovell, B.L.2    Brotheridge, C.M.3
  • 24
    • 77949900589 scopus 로고    scopus 로고
    • The integration of bio-medicine and culturally based alternative medicine: implications for health care providers and patients
    • Lovell, B.L. (2009), “The integration of bio-medicine and culturally based alternative medicine: implications for health care providers and patients”, Global Health Promotion, Vol. 16 No. 4, pp. 65-8.
    • (2009) Global Health Promotion , vol.16 , Issue.4 , pp. 65-68
    • Lovell, B.L.1
  • 25
    • 62149147516 scopus 로고    scopus 로고
    • May I long experience the joy of healing: professional and personal wellbeing among physicians from a Canadian province
    • (a) available at:
    • Lovell, B.L., Lee, R.T. and Frank, E. (2009a), “May I long experience the joy of healing: professional and personal wellbeing among physicians from a Canadian province”, BMC Family Practice, Vol. 10 No. 18, available at: www.biomedcentral.com/content/pdf/1471-2296-10-18.pdf.
    • (2009) BMC Family Practice , vol.10 , Issue.18
    • Lovell, B.L.1    Lee, R.T.2    Frank, E.3
  • 26
    • 77957140803 scopus 로고    scopus 로고
    • Gender differences in the application of communication skills, emotional labor, stress-coping and well-being among physicians
    • (b)
    • Lovell, B.L., Lee, R.T. and Brotheridge, C.M. (2009b), “Gender differences in the application of communication skills, emotional labor, stress-coping and well-being among physicians”, Archives: The International Journal of Medicine, Vol. 2 No. 3, pp. 273-8.
    • (2009) Archives: The International Journal of Medicine , vol.2 , Issue.3 , pp. 273-278
    • Lovell, B.L.1    Lee, R.T.2    Brotheridge, C.M.3
  • 27
    • 0032014432 scopus 로고    scopus 로고
    • Physician self-report of comfort and skill in providing preventive care to patients of the opposite sex
    • Lurie, N., Margolis, K., McGovern, P.G. and Mink, P. (1998), “Physician self-report of comfort and skill in providing preventive care to patients of the opposite sex”, Archives of Family Medicine, Vol. 7 No. 2, pp. 134-7.
    • (1998) Archives of Family Medicine , vol.7 , Issue.2 , pp. 134-137
    • Lurie, N.1    Margolis, K.2    McGovern, P.G.3    Mink, P.4
  • 28
    • 29144480495 scopus 로고    scopus 로고
    • Correlates of reflective practice in medicine
    • Mamede, S. and Schmidt, H.G. (2005), “Correlates of reflective practice in medicine”, Advances in Health Sciences Education, Vol. 10 No. 4, p. 327.
    • (2005) Advances in Health Sciences Education , vol.10 , Issue.4 , pp. 327
    • Mamede, S.1    Schmidt, H.G.2
  • 29
    • 47549094828 scopus 로고    scopus 로고
    • Relationship, communication, and efficiency in the medical encounter
    • Mauksch, L.B., Dugdale, D.C., Dodson, S. and Epstein, R. (2008), “Relationship, communication, and efficiency in the medical encounter”, Archives of Internal Medicine, Vol. 168 No. 13, pp. 1387-95.
    • (2008) Archives of Internal Medicine , vol.168 , Issue.13 , pp. 1387-1395
    • Mauksch, L.B.1    Dugdale, D.C.2    Dodson, S.3    Epstein, R.4
  • 30
    • 0029051516 scopus 로고
    • Gender concordance between family practice residents and diagnoses in an ambulatory setting
    • Orzano, A.J. and Cody, R.P. (1995), “Gender concordance between family practice residents and diagnoses in an ambulatory setting”, Family Medicine, Vol. 27 No. 7, pp. 440-3.
    • (1995) Family Medicine , vol.27 , Issue.7 , pp. 440-443
    • Orzano, A.J.1    Cody, R.P.2
  • 31
    • 0033775277 scopus 로고    scopus 로고
    • The comfort of family practice residents with health care of patients of the opposite gender
    • Paluska, S. and D'Amico, F.J. (2000), “The comfort of family practice residents with health care of patients of the opposite gender”, Family Medicine, Vol. 32 No. 9, pp. 612-7.
    • (2000) Family Medicine , vol.32 , Issue.9 , pp. 612-617
    • Paluska, S.1    D'Amico, F.J.2
  • 32
    • 55049108745 scopus 로고    scopus 로고
    • Psychological approaches to patient safety
    • in Walshe, K. and Boaden, R. (Eds) Open University Press, New York, NY
    • Parker, D. and Lawton, R. (2006), “Psychological approaches to patient safety”, in Walshe, K. and Boaden, R. (Eds), Patient Safety: Research into Practice, Open University Press, New York, NY, pp. 31-40.
    • (2006) Patient Safety: Research into Practice , pp. 31-40
    • Parker, D.1    Lawton, R.2
  • 33
    • 0036038423 scopus 로고    scopus 로고
    • Primary care resident, faculty, and patient views of barriers to cultural competence, and the skills needed to overcome them
    • Shapiro, J., Hollingshead, J. and Morrison, E. (2002), “Primary care resident, faculty, and patient views of barriers to cultural competence, and the skills needed to overcome them”, Medical Education, Vol. 36 No. 8, pp. 749-59.
    • (2002) Medical Education , vol.36 , Issue.8 , pp. 749-759
    • Shapiro, J.1    Hollingshead, J.2    Morrison, E.3
  • 34
    • 1542318881 scopus 로고    scopus 로고
    • Communication failures: an insidious contributor to medical mishaps
    • Sutcliffe, K.M., Lewton, E. and Rosenthal, M.M. (2004), “Communication failures: an insidious contributor to medical mishaps”, Academic Medicine, Vol. 79 No. 2, pp. 186-94.
    • (2004) Academic Medicine , vol.79 , Issue.2 , pp. 186-194
    • Sutcliffe, K.M.1    Lewton, E.2    Rosenthal, M.M.3
  • 36
    • 0035236769 scopus 로고    scopus 로고
    • Communication challenges for experienced clinicians: topics for an advanced communication curriculum
    • Vanderford, M.L., Stein, T., Sheeler, R. and Skochelak, S. (2001), “Communication challenges for experienced clinicians: topics for an advanced communication curriculum”, Health Communications, Vol. 13 No. 3, pp. 261-84.
    • (2001) Health Communications , vol.13 , Issue.3 , pp. 261-284
    • Vanderford, M.L.1    Stein, T.2    Sheeler, R.3    Skochelak, S.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.