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Volumn 40, Issue 9, 2010, Pages 2319-2342

Tenderness and steadiness: Relating job and interpersonal demands and resources with burnout and physical symptoms of stress in canadian physicians

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EID: 77956768206     PISSN: 00219029     EISSN: 15591816     Source Type: Journal    
DOI: 10.1111/j.1559-1816.2010.00658.x     Document Type: Article
Times cited : (66)

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