-
1
-
-
0025397298
-
Comparative fit indexes in structural models
-
Bentler, P.M. (1990), "Comparative fit indexes in structural models" in Psychological Bulletin, Vol. 107, pp. 238-46.
-
(1990)
Psychological Bulletin
, vol.107
, pp. 238-246
-
-
Bentler, P.M.1
-
2
-
-
0030123867
-
CEO compensation: The role of individual performance evaluation
-
Bushman, R.M., Indjejikian, R.J. and Smith, A. (1996), "CEO compensation: the role of individual performance evaluation" in Journal of Accounting and Economics, Vol. 21, April, pp. 161-93.
-
(1996)
Journal of Accounting and Economics
, vol.21
, Issue.April
, pp. 161-193
-
-
Bushman, R.M.1
Indjejikian, R.J.2
Smith, A.3
-
3
-
-
0002010105
-
Analyzing models with unobserved variables
-
Bohrnstedt, G.W., Borgatta, E.F. (Eds.), Sage, Newbury Park, CA
-
Carmines, E.G. and Maclver, J.P. (1981), "Analyzing models with unobserved variables" in Bohrnstedt, G.W. and Borgatta, E.F. (Eds.), Social Measurement: Current Issues, Sage, Newbury Park, CA, pp. 65-115.
-
(1981)
Social Measurement: Current Issues
, pp. 65-115
-
-
Carmines, E.G.1
Maclver, J.P.2
-
4
-
-
0026258812
-
ICI advanced materials implement ISO 9000 program
-
Deangelis, C.A. (1991), "ICI advanced materials implement ISO 9000 program" in Quality Progress, Vol. 24, No. 11, pp. 49-51.
-
(1991)
Quality Progress
, vol.24
, Issue.11
, pp. 49-51
-
-
Deangelis, C.A.1
-
5
-
-
0026260122
-
Planning a successful ISO 9000 assessment
-
Dzus, G. (1991), "Planning a successful ISO 9000 assessment" in Quality Progress, Vol. 24, No. 11, pp. 14-17.
-
(1991)
Quality Progress
, vol.24
, Issue.11
, pp. 14-17
-
-
Dzus, G.1
-
6
-
-
0002983916
-
Creating a comprehensive system to measure performance
-
Eccle, R.G. and Pyburn, P.J. (1992), "Creating a comprehensive system to measure performance" in Management Accounting, October, pp. 41-4.
-
(1992)
Management Accounting
, Issue.October
, pp. 41-44
-
-
Eccle, R.G.1
Pyburn, P.J.2
-
7
-
-
77949983265
-
World-class standards for global competitiveness: An overview of ISO 9000
-
Elmuti, D. (1996), "World-class standards for global competitiveness: an overview of ISO 9000" in Industrial Management, Vol. 38, No. 5, pp. 5-9.
-
(1996)
Industrial Management
, vol.38
, Issue.5
, pp. 5-9
-
-
Elmuti, D.1
-
8
-
-
3843102504
-
An empirical study of ISO 9000 standards' contribution toward total quality management
-
Gotzamani, K.D. and Tsiotras, G.D. (2001), "An empirical study of ISO 9000 standards' contribution toward total quality management" in International Journal of Operations & Production Management, Vol. 21, Nos 9/10, pp. 1326-42.
-
(2001)
International Journal of Operations & Production Management
, vol.21
, Issue.9-10
, pp. 1326-1342
-
-
Gotzamani, K.D.1
Tsiotras, G.D.2
-
9
-
-
33749530541
-
Consumer disposition toward satisfaction (CDS): Scale development and validation
-
Grace, D. (2005), "Consumer disposition toward satisfaction (CDS): scale development and validation" in Journal of Marketing, Vol. 20, pp. 20-31.
-
(2005)
Journal of Marketing
, vol.20
, pp. 20-31
-
-
Grace, D.1
-
10
-
-
0141946753
-
Using the balanced scorecard to develop companywide performance measures
-
Hoffecker, J. and Charles, G. (1998), "Using the balanced scorecard to develop companywide performance measures" in Costing Management, Fall, pp. 5-17.
-
(1998)
Costing Management
, Issue.Fall
, pp. 5-17
-
-
Hoffecker, J.1
Charles, G.2
-
11
-
-
0000837714
-
Innovations in performance measurement: Trends and research implications
-
Ittner, C.D. and Larcker, D.F. (1998), "Innovations in performance measurement: trends and research implications" in Journal of Management Accounting Research, Vol. 10, pp. 205-38.
-
(1998)
Journal of Management Accounting Research
, vol.10
, pp. 205-238
-
-
Ittner, C.D.1
Larcker, D.F.2
-
12
-
-
0004254919
-
-
Harvard Business School Press, Boston, MA
-
Johnson, H.T. and Kaplan, R.S. (1987), Relevance Lost, Harvard Business School Press, Boston, MA.
-
(1987)
Relevance Lost
-
-
Johnson, H.T.1
Kaplan, R.S.2
-
13
-
-
0001352565
-
Recent developments in structural equation modeling
-
Joreskog, K.G. and Sorbom, D. (1982), "Recent developments in structural equation modeling" in Journal of Marketing Research, Vol. 19, pp. 404-16.
-
(1982)
Journal of Marketing Research
, vol.19
, pp. 404-416
-
-
Joreskog, K.G.1
Sorbom, D.2
-
14
-
-
0026494564
-
The balanced scorecard: Measures that drive performance
-
Kaplan, R.S. and Norton, D.P. (1992), "The balanced scorecard: measures that drive performance" in Harvard Business Review, Vol. 70, No. 1, pp. 71-9.
-
(1992)
Harvard Business Review
, vol.70
, Issue.1
, pp. 71-79
-
-
Kaplan, R.S.1
Norton, D.P.2
-
15
-
-
84993037958
-
Strategic learning and the balanced scorecard
-
Kaplan, R.S. and Norton, D.P. (1996a), "Strategic learning and the balanced scorecard" in Strategy & Leadership, Vol. 24, No. 5, pp. 18-24.
-
(1996)
Strategy & Leadership
, vol.24
, Issue.5
, pp. 18-24
-
-
Kaplan, R.S.1
Norton, D.P.2
-
16
-
-
0003454188
-
-
Harvard Business School Press, Boston, MA
-
Kaplan, R.S. and Norton, D.P. (1996b) in The Balanced Scorecard - Translating Strategy into Action, Harvard Business School Press, Boston, MA, p. 31.
-
(1996)
The Balanced Scorecard - Translating Strategy into Action
, pp. 31
-
-
Kaplan, R.S.1
Norton, D.P.2
-
17
-
-
8444221418
-
-
Harvard Business School Press, Boston, MA
-
Kaplan, R.S. and Norton, D.P. (2004), Strategy Maps: Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press, Boston, MA.
-
(2004)
Strategy Maps: Converting Intangible Assets into Tangible Outcomes
-
-
Kaplan, R.S.1
Norton, D.P.2
-
18
-
-
0022053520
-
Increasing performance appraisal effectiveness matching task types, appraisal process, and rater training
-
Lee, C. (1985), "Increasing performance appraisal effectiveness matching task types, appraisal process, and rater training" in Academy of Management Review, Vol. 10, No. 2, pp. 322-31.
-
(1985)
Academy of Management Review
, vol.10
, Issue.2
, pp. 322-331
-
-
Lee, C.1
-
19
-
-
0000534139
-
A framework for integrating activity-based costing and the balanced scorecard into the logistics strategy development and monitoring process
-
Liberatore, M. and Miller, T. (1998), "A framework for integrating activity-based costing and the balanced scorecard into the logistics strategy development and monitoring process" in Journal of Business Logistics, Vol. 19, No. 2, p. 137.
-
(1998)
Journal of Business Logistics
, vol.19
, Issue.2
, pp. 137
-
-
Liberatore, M.1
Miller, T.2
-
20
-
-
0034337004
-
The balanced scorecard: Judgmental effects of common and unique performance measures
-
Lipe, M.G. and Salterio, S.E. (2000), "The balanced scorecard: judgmental effects of common and unique performance measures" in The Accounting Review, Vol. 75, No. 3, pp. 283-98.
-
(2000)
The Accounting Review
, vol.75
, Issue.3
, pp. 283-298
-
-
Lipe, M.G.1
Salterio, S.E.2
-
21
-
-
33748429814
-
Balanced scorecard, activity-based costing and company performance: An empirical analysis
-
Maiga, A.S. and Jacobs, F.A. (2003), "Balanced scorecard, activity-based costing and company performance: an empirical analysis" in Journal of Managerial Issues, XV, No. 3, pp. 283-301.
-
(2003)
Journal of Managerial Issues
, vol.XV
, Issue.3
, pp. 283-301
-
-
Maiga, A.S.1
Jacobs, F.A.2
-
22
-
-
0025443358
-
The new common language for 12 countries
-
Nuland, Y.V. (1990), "The new common language for 12 countries" in Quality progress, Vol. 23, June, pp. 40-1.
-
(1990)
Quality Progress
, vol.23
, Issue.June
, pp. 40-41
-
-
Nuland, Y.V.1
-
23
-
-
0003528130
-
-
McGraw-Hill, New York, NY, 2nd ed
-
Nunnally, J.C. (1978), Psychometric theory, 2nd ed., McGraw-Hill, New York, NY.
-
(1978)
Psychometric Theory
-
-
Nunnally, J.C.1
-
24
-
-
0036078928
-
The balanced scorecard: An incremental approach model to health care management
-
Pinero, C.J. (2002), "The balanced scorecard: an incremental approach model to health care management" in Journal of Health Care Finance, Vol. 28, No. 4, pp. 69-80.
-
(2002)
Journal of Health Care Finance
, vol.28
, Issue.4
, pp. 69-80
-
-
Pinero, C.J.1
-
25
-
-
84949404511
-
BS 5750/ISO 9000 - the experience of small and medium-sized firms
-
Rayner, P. and Porter, L.J. (1991), "BS 5750/ISO 9000 - the experience of small and medium-sized firms" in International Journal of Quality & Reliability Management, Vol. 8, No. 6, pp. 16-28.
-
(1991)
International Journal of Quality & Reliability Management
, vol.8
, Issue.6
, pp. 16-28
-
-
Rayner, P.1
Porter, L.J.2
-
26
-
-
0026847314
-
ISO certification pay off in quality improvement
-
Vermeer, F.J.G. (1992), "ISO certification pay off in quality improvement" in Oil & Gas Journal, Vol. 90, No. 15, pp. 47-52.
-
(1992)
Oil & Gas Journal
, vol.90
, Issue.15
, pp. 47-52
-
-
Vermeer, F.J.G.1
-
27
-
-
0030167972
-
Implementing the ISO 9000 standards in Belgium
-
Vloeberghs, D. and Bellens, J. (1996), "Implementing the ISO 9000 standards in Belgium" in Quality Progress, Vol. 29, No. 6, pp. 43-8.
-
(1996)
Quality Progress
, vol.29
, Issue.6
, pp. 43-48
-
-
Vloeberghs, D.1
Bellens, J.2
-
28
-
-
0002990252
-
What do managers really think of the ISO 9000 registration process
-
Weston, F.C.J. (1995), "What do managers really think of the ISO 9000 registration process" in Quality Press, Vol. 28, No. 10, pp. 67-73.
-
(1995)
Quality Press
, vol.28
, Issue.10
, pp. 67-73
-
-
Weston, F.C.J.1
-
29
-
-
21744442222
-
ISO 9000 series experience in small and medium-sized enterprise
-
Wiele, T.V.D. and Brown, A. (1997), "ISO 9000 series experience in small and medium-sized enterprise" in Total Quality Management, Vol. 8, Nos 2/3, pp. 300-4.
-
(1997)
Total Quality Management
, vol.8
, Issue.2-3
, pp. 300-304
-
-
Wiele, T.V.D.1
Brown, A.2
-
30
-
-
34748839096
-
The performance measurement of cause-related marketing by balance scorecard
-
Wu, S.I. and Hung, J.M. (2007), "The performance measurement of cause-related marketing by balance scorecard" in Total Quality Management & Business Excellence, Vol. 18, No. 7, pp. 771-91.
-
(2007)
Total Quality Management & Business Excellence
, vol.18
, Issue.7
, pp. 771-791
-
-
Wu, S.I.1
Hung, J.M.2
-
31
-
-
41549133967
-
The performance evaluation model of CRM on non-profit organization
-
Wu, S.I. and Hung, J.M. (2008), "The performance evaluation model of CRM on non-profit organization" in Total Quality Management & Business Excellence, Vol. 19, Nos 3/4, pp. 321-42.
-
(2008)
Total Quality Management & Business Excellence
, vol.19
, Issue.3-4
, pp. 321-342
-
-
Wu, S.I.1
Hung, J.M.2
-
32
-
-
0033977554
-
Strategic performance measurement: Development of a performance measurement system at the Mayo Clinic
-
Curtright, J., Stolp-Smith, S. and Edell, E. (2000), "Strategic performance measurement: development of a performance measurement system at the Mayo Clinic" in Journal of Healthcare Management, Vol. 45, No. 1, pp. 58-68.
-
(2000)
Journal of Healthcare Management
, vol.45
, Issue.1
, pp. 58-68
-
-
Curtright, J.1
Stolp-Smith, S.2
Edell, E.3
-
33
-
-
33749124806
-
Managing for value: Developing a performance measurement system integrating EVA and the BSC in strategic planning
-
Fletcher, H.D. and Smith, D.B. (2004), "Managing for value: developing a performance measurement system integrating EVA and the BSC in strategic planning" in Journal of Business Strategies, Vol. 21, No. 1, pp. 1-17.
-
(2004)
Journal of Business Strategies
, vol.21
, Issue.1
, pp. 1-17
-
-
Fletcher, H.D.1
Smith, D.B.2
-
34
-
-
0021484181
-
What does product quality really mean?
-
Garvin, D.A. (1984), "What does product quality really mean?" in Sloan Management Review, Vol. 37, No. 26, pp. 25-43.
-
(1984)
Sloan Management Review
, vol.37
, Issue.26
, pp. 25-43
-
-
Garvin, D.A.1
-
35
-
-
85047669360
-
Principles and practice in reporting structural equation analysis
-
McDonald, R.P. and Ho, M.R. (2002), "Principles and practice in reporting structural equation analysis" in Psychological Methods, Vol. 7, pp. 64-82.
-
(2002)
Psychological Methods
, vol.7
, pp. 64-82
-
-
McDonald, R.P.1
Ho, M.R.2
-
36
-
-
69749083826
-
-
Prentice-Hall, Englewood Cliffs, NJ
-
Wortzel, L. (1979), Multivariate Analysis, Prentice-Hall, Englewood Cliffs, NJ.
-
(1979)
Multivariate Analysis
-
-
Wortzel, L.1
|