Cynicism as user resistance in IT implementation

Information Systems Journal

Volumn 22, Issue 4, 2012, Pages 289-312

  Selander, Lisen ^a   Henfridsson, Ola ^b  

^a VIKTORIA INSTITUTE   (Sweden)

^b CHALMERS UNIVERSITY OF TECHNOLOGY   (Sweden)

Author keywords

CRM; Cynicism; IT implementation; Process study; User resistance

Indexed keywords

CRM; CUSTOMER RELATIONSHIP MANAGEMENT; CUSTOMER SERVICES; CYNICISM; INFORMATION TECHNOLOGY IMPLEMENTATIONS; IT IMPLEMENTATION; NEW FORMS; PASSIVE RESISTANCE; PROCESS ANALYSIS; PROCESS STUDY; REFERENCE THEORY; RESISTANCE MODELS; THREE DIMENSIONS;

HARDWARE; INFORMATION SYSTEMS;

INFORMATION TECHNOLOGY;

EID: 84862571033     PISSN: 13501917     EISSN: 13652575     Source Type: Journal    
DOI: 10.1111/j.1365-2575.2011.00386.x     Document Type: Article

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