E-GOVERNMENT SERVICE INNOVATION IN THE SCOTTISH CRIMINAL JUSTICE INFORMATION SYSTEM

Financial Accountability and Management

Volumn 26, Issue 1, 2010, Pages 21-41

  Kinder, Tony ^a  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

Author keywords

criminal justice; e government; open innovation

Indexed keywords

EID: 84860385781     PISSN: 02674424     EISSN: 14680408     Source Type: Journal    
DOI: 10.1111/j.1468-0408.2009.00489.x     Document Type: Article

References (105)

1. Accenture (2006), Leadership in Customer Service: Building the Trust (Accenture, Chicago, IL, Available at http://www.accenture.com).
2. Aichholzer, G. (2006), ‘Scenarios of e-Government in 2010 and Implications for Strategy Design’, Electronic Journal of e-Government, Vol. 2, No. 1, pp. 1–10.
3. Andersen, E.S. (1996), Evolutionary Economics - Post-Schumpeterian Contributions (Pinter, London).
4. Armstrong, K.A. and S. Bulmer (1998), The Governance of the Single European Market (Manchester University Press, Manchester).
5. ASI (Adam Smith Institute) (2004), Re-wiring Democracy: Better e-Government for the UK (Adam Smith Institute, London).
6. Audit Scotland (2007), Dealing with Offending by Young People – Performance Update (Auditor General, Edinburgh).
7. Ayres, I. (2007), Super Crunchers (Murray, St Ives).
8. Battleson, B., A. Booth and J. Wintrop (2001), ‘Usability Testing of an Academic Library Website: A Case Study’, The Journal of Academic Librarianship, Vol. 27, No. 3, pp. 188–98.
9. Black, N.J., A. Lockett, H. Winklhofer and C. Ennew (2001), ‘The Adoption of Internet Financial Services: A Qualitative Study’, International Journal of Retail and Distribution Management, Vol. 29, No. 8, pp. 390–98.
10. Blanning, R.W. and A.G. Rao (1965), ‘A Note on Decomposition of Project Networks’, Management Science, Vol. 12, No. 1A, pp. 145–48.
11. Bogason, P. and T.A.J. Toonen (1999), ‘Networks in Public Administration,’ Public Administration, Vol. 76, pp. 205–27.
12. Bretschneider, S. (2003), ‘Information Technology, e-Government, and Institutional Change’, Public Administration Review, Vol. 63, No. 6, pp. 738–44.
13. Cabinet Office,(1999), Modernising Government, UK Government White Paper, Cm 4310, London.
14. Cabinet Office (2004), Modernising Government: e-Government a Strategic Framework for Public Services in the Information Age (http://www.iagchampions.gov.uk/iagc/strategy.htm).
15. Cabinet Office (2005), Transformational Government Enabled by Technology, e-Government Interoperability Framework (e-GIF).
16. Calisir, F. and C.A. Gumussoy (2005), ‘Determinants of Budget Overruns on IT Projects’, Technovation, Vol. 25, pp. 631–36.
17. Cap Gemini Ernst & Young (2004), Online Availability of Public Services, Report to DG IS (Available at http://ec.europa.eu/information_society/eeurope/2005/doc/highlights/whats_new/capgemini4.pdf).
18. Careis, R. (1992), The Handbook of Management by Projects (Manz, Vienna).
19. Castells, M. and P. Hall (1994), Technopoles of the World (Routledge, London).
20. Castells, M. (1997), The Information Age: The Rise of the Network Society (Vol. One, Blackwell, Oxford).
21. Chesbrough, H.W. (2006), Open Innovation (Harvard Business School Press, Boston).
22. Chesbrough, H.W. (2003), ‘The Era of Open Innovation’, MIT Sloan Management Review, Vol. 44, No. 3, pp. 35–41.
23. Chesbrough, H.W. (2004), ‘Managing Open Innovation’, Research Technology Management, Vol. 47, No. 1, pp. 23–26.
24. Chesbrough, H.W. (2006), ‘Why should Companies have Open Business Models MIT Sloan Management Review (Winter), pp. 22–28.
25. Chesbrough, H.W. and A.K. Crowther (2006), ‘Beyond High Tech: Early Adopters of Open Innovation in Other Industries’, R & D Management, Vol. 36, No. 3, pp. 229–36.
26. Chesbrough, H.W. and D.J. Teece (2002), ‘Organising for Innovation: When is Virtual Virtuous Harvard Business Review (August), pp. 127–34.
27. Christensen, C.M. (1997), The Innovator's Dilemma (Harvard Business School Press, Boston).
28. Crawford, L. (2007), ‘Developing Organisational Project Management Capability: Theory and Practice’, Project Management Journal, Vol. 36, No. 3, pp. 74–97.
29. Drucker P.F. (1985), Innovation and Entrepreneurship (Pan, London).
30. eID (Available at http://www.law.kuleuven.ac.be/icri/itl/es_archive.php?where=itl).
31. EU (2003), ‘Linking-up Europe: The Importance of Interoperability for e-Government Services’, European Commission (Ministerial Conference on e-Government, Available at http://europa.eu.int/ISPO/ida/).
32. EU (2003), The Role of e-Government for Europe's Future (Communication from the Commission to the Council, the European Parliament, the European Economic and Social Committee and the Committee of the Regions, Brussels, 26.9.2003, COM (2003) 567).
33. EU (2005), e-Accessibility of Public Sector Services in European Union (European Commission, Brussels).
34. EU (2007), Study on Interoperability at Local and Regional Level (DG Information, e-Government Unit, EU, Brussels).
35. EU e-Government (2007) (http://www.epractice.eu/files/media/media715.pdf).
36. EU Electronic Signature Regulations (2002) (http://www.opsi.gov.uk/si/si2002/20020318.htm).
37. EU IS&M DG (2007), Availability and Robustness of Electronic Communications Infrastructures (Brussels).
38. Evans, P. and B. Wolf (2005), ‘Collaboration Rules’, Harvard Business Review (July–August), pp. 96–104.
39. Ferlie, E., L. Ashburner, L. Fitzgerald and A. Pettigrew (1996), The New Public Management in Action (OUP, Oxford).
40. Flynn, N. (2002), Public Sector Management (4th ed., FT-Prentice Hall, London).
41. Fountain, J.E. (2001), Building the Virtual State (Brookings Institution Press, Washington).
42. Fountain, J.E. (2001), ‘Paradoxes of Public Sector Customer Services’, Governance, Vol. 14, No. 1, pp. 55–73.
43. Gawande, A. (2007), Better (Profile Books, Suffolk).
44. Geiselman, R.E., R.P. Fisher, D.P. MacKinnon and H.L. Holland (1985), ‘Eyewitness Memory Enhancement in the Police Interview: Cognitive Retrieval Mnemonics Versus Hypnosis’, Journal of Applied Psychology, Vol. 70, No. 2, pp. 385–401.
45. Gichoya, D. (2005), ‘Factors Affecting the Successful Implementation of ICT Projects in Government’, Electronic Journal of e-Government, Vol. 3, No. 4, pp. 175–84.
46. Gigerenzer, G. (2002), Reckoning with Risk (Penguin, London).
47. Gigerenzer, G. (2007), Gut Feelings (Viking, London).
48. Goldratt, E.M. (1997), Critical Chain (North River, MA).
49. Hammer, M. and J. Champy (1993), Re-engineering the Corporation (Nicholas Brealey, London).
50. Henrie, M. and A. Sousa-Poza (2005), ‘Project Management: A Cultural Literary Review’, Project Management Journal, Vol. 36, No. 1, pp. 5–14.
51. Herroelen, W., R. Leus and E. Demeulemeester (2002), ‘Critical Chain Project Scheduling: Do Not Oversimplify’, Project Management Journal, Vol. 33, No. 4, pp. 48–60.
52. Highsmith, J. (2004), Agile Project Management: Creating Innovative Products (Addison Wesley, NY).
53. Hipp, C. and H. Grupp (2005), ‘Innovation in the Service Sector: The Demand for Service Innovation Measurement Concepts and Typologies’, Research Policy, Vol. 34, pp. 517–35.
54. Hollingsworth, J.R., P.C. Schmitter and W. Streeck (eds.) (1994), Governing Capitalism Economies (OUP, Oxford, Cpt. 1).
55. Horrigan, J.B. (2005), On Demand Citizens: e-Government at High Speed (Pew Internet & American Life Project, Washington, DC).
56. iDABC (European e-Government services) (2007), Preliminary Study on Mutual Recognition of e-Signatures for e-Government Applications: National Profile UK (EU Commission, Brussels).
57. IDPM (2006), Benchmarking e-Government: Improving the National and International Measurement, Evaluation and Comparison of e-Government, Institute for Development Policy and Management (iGovernment Working Paper Series (18), Manchester).
58. Janssen, M. and A.F. Van Veenstra (2005), ‘Stages of Growth in e-Government: An Architectural Approach’, The Electronic Journal of e-Government, Vol. 3, No. 4, pp. 193–200.
59. Kessler, E.H. and A.K. Chakrabarti (1996), ‘Innovation Speed: A Conceptual Model of Context, Antecedents and Outcomes’, The Academy of Management Review, Vol. 21, No. 4, pp. 1143–91.
60. Kinder, T. (2000), ‘A Sociotechnical Approach to the Innovation of a Network Technology in the Public Sector: The Introduction of Smart Homes in West Lothian’, European Journal of Innovation Management, Vol. 3, No. 2, pp. 7–90.
61. Kinder, T. (2001), ‘The Use of Call Centres by Local Public Administrations and the Introduction of Ecommerce’, Futures, Vol. 33, No. 9, pp. 837–60.
62. Kinder, T. (2002), ‘Are Schools Learning Organisations – The Innovation of Computers into Secondary School Classrooms and Their Affect Upon Attainment’, Technovation, Vol. 22, pp. 385–404.
63. Kinder, T. (2002a), ‘Emerging Ecommerce Business Models: An Analysis of Case Studies from West Lothian, Scotland’, European Journal for Innovation Management, Vol. 5, No. 3, pp. 130–51.
64. Kinder, T. (2002b), ‘The Introduction of an Infrastructure for Tele-working and Implementation of Joined-up-Government in Local Public Administration: A Sociotechnical Analysis of a West Lothian Case Study’, Research Policy, Vol. 31, pp. 329–55.
65. Kinder, T. (2002c), ‘Vote Early, Vote Often? Tele-democracy in European Cities’, Public Administration, Vol. 80, No. 3, pp. 557–82.
66. Kinder, T. (2003), ‘Mrs Miller Moves House – Interoperability of Local Public Services in Europe’, European Journal of Social Policy, Vol. 13, No. 2, pp. 141–57.
67. Kinder, T. (2003a), ‘Supply Relations in the Era of the Extended Enterprise Model: A Conceptual Framework for Value Stream Benchmarking’, Research Policy, Vol. 32, pp. 503–23.
68. Kinder, T., M. Klaes and A. Molina (1999), ‘Sociotechnical Alignment in the Build-up of a Telemedicine Constituency in Scotland’, Science and Public Policy, Vol. 26, No. 6, pp. 415–35.
69. Laursen, K. and A. Salter. (2006), ‘Open for Innovation: The Role of Openness in Explaining Innovation Performance Among U.K. Manufacturing Firms’, Strategic Management Journal, Vol. 27, pp. 131–50.
70. Levitt, S.D. and S.J. Dubner (2005), Freakonomics (Allen Lane, London).
71. Leybourne, S.A. (2007), ‘The Changing Bias of Project Management Research: A Consideration of the Literatures and Application of Extant Theory’, Project Management Journal, Vol. 38, No. 1, pp. 61–73.
72. Lowndes, V. and P. Skelcher (1998), ‘The Dynamics of Multi-Organisational Partnerships: An Analysis of Changing Modes of Governance’, Public Administration, Vol. 76 (Summer), pp. 313–33.
73. Lyden, F.J. (1970), ‘Project Management: Beyond Bureaucracy Public Administration Review, Vol. 30, No. 4, pp. 435–36.
74. McLaughlin, K., S.P. Osborne and E. Ferlie (2001), The New Public Management (Routledge, London).
75. Mitchell, V.L. and R.W. Zmud (1999), ‘The Effects of Coupling IT and Work Process Strategies in Redesign Projects’, Organisation Science, Vol. 10, No. 4, pp. 424–38.
76. Monereo, C. (2004), ‘The Virtual Construction of the Mind: The Role of Educational Psychology’, Interactive Educational Multimedia, Vol. 9, pp. 32–47.
77. Muncie, J. and D. Wilson (eds.), (2004), Student Handbook of Criminal Justice and Criminology (Cavendish, London).
78. Nonaka, I. and H. Takeuchi (1995), The Knowledge-Creating Company (OUP, Oxford).
79. Oblinger, D. and J Oblinger (2005), Educating the Net Generation, EDUCAUSE (Available at http://www.educause.edu/ir/library/pdf/pub7101a.pdf).
80. Office of Government Commerce (OGC) (2007), Managing Successful Projects with PRINCE2 (Stationery Office, London).
81. Paquet, G. and J. Roy (2000), ‘Information Technology, Public Policy, and Canadian Governance’, in G.D. Garson (ed.), Handbook of Public Information Systems (Dekker, NY).
82. Pich, M.T., C.H. Loch and A. De Meyer (2002), ‘On Uncertainty, Ambiguity and Complexity in Project Management’, Management Science, Vol. 48, No. 8, pp. 1008–23.
83. Pratchett, L. (1999), ‘New Technologies and the Modernisation of Local Government: An Analysis of Biases and Constraints’, Public Administration, Vol. 77, No. 4, pp. 731–50.
84. Prensky, M. (2001), Digital Natives, Digital Immigrants (Available at http://www.marcprensky.com/writing/Prensky%20-%20Digital%20Natives,%20Digital%20Immigrants%20-%20Part1.pdf).
85. Regev, S., A. Shtub and Y. Ben-Haim (2006), ‘Managing Project Risks as Knowledge Gaps’, Project Management Journal, Vol. 37, No. 5, pp. 17–25.
86. Salmela, H. and P. Turunen (2003), ‘Competititve Implication of Information Technology in the Public Sector’, The International Journal of Public Sector Management, Vol. 16, No. 1, pp. 8–26.
87. Shenhar, A.J. (2001), ‘One Size Does Not Fit all Projects: Exploring Classical Contingency Domains’, Management Science, Vol. 43, No. 3, pp. 394–414.
88. Shenhar, A.J. and D. Dvir (1996), ‘Toward a Typological Theory of Project Management’, Research Theory, Vol. 25, No. 4, pp. 607–32.
89. Shenhar, A.J. and D. Dvir (2007), ‘Project Management Research – The Challenge and Opportunity’, Project Management Journal, Vol. 38, No. 2, pp. 93–99.
90. Snider, K.F. and M.E. Nissen (2003), ‘Beyond the Body of Knowledge: A Knowledge-flow Approach to Project Management Theory and Practice’, Project Management Journal, Vol. 34, No. 2, pp. 4–12.
91. Söderlund, J. (2004), ‘Building Theories of Project Management: Past Research, Questions for the Future’, International Journal of Project Management, Vol. 22, No. 3, pp. 183–91.
92. Solow, R.M. (1994), ‘Perspectives on Growth Theory’, Journal of Economic Perspectives, Vol. 8, pp. 45–54.
93. SQW and MORI (2005), UK Online Centres and e-Government, DeS (Report RR632).
94. Sundbo, J. (1998), The Organization of Innovation in Services (Roskilde University, Frederiksberg).
95. Sundbo, J. and F. Gallouj (1999), ‘Innovation as a Loosely Coupled System in Services’, in J.S. Metcalfe and I. Miles (eds.), Innovation Systems in the Service Economy (Kluwer, London, Ch. 3).
96. Toumi, I. (2002), Networks of Innovation – Change and Meaning in the Age of the Internet (OUP, Oxford).
97. Trietsch, D. (2005), ‘Why a Critical Path by Any Other Name Would Smell Less Sweet Project Management Journal, Vol. 36, No. 1, pp. 27–36.
98. UK (2005) (see http://www.epractice.eu/document/3652).
99. UK (2006) Electronic Gateway (http://www.gateway.gov.uk/).
100. UK Online (2007) Monthly Reports (http://archive.cabinetoffice.gov.uk/e-envoy/ukonline-top/$file/montprog.htm).
101. Warkentin, M., D. Gefen, P.A. Pavlou and G. M. Rose (2002), ‘Encouraging Citizen Adoption of e-Government by Building Trust’, Electronic Markets, Vol. 12, No. 3, pp. 157–62.
102. Westley, F. and H. Mintzberg (1989), ‘Visionary Leadership and Strategic Management’, Strategic Management Journal, Vol. 10, pp. 17–32.
103. Wilemon, D.L. and J.P. Cicero (1970), ‘The Project Manager – Anomalies and Ambiguities’, The Academy of Management Journal, Vol. 13, No. 3, pp. 269–82.
104. Woods, W.A. (1975), ‘What's in a Link: Foundations for Semantic Networks’, in D.G. Bobrow and A. Colling (eds.), Representation and Understanding: Studies in Cognitive Science (Academic Press, NY), pp. 35–82.
105. West, D. (2006) (Available at http://www.insidepolitc.org/).