The use of Call Centres by local public administrations

Futures

Volumn 33, Issue 10, 2001, Pages 837-860

  Kinder, T ^a  

^a UNIVERSITY OF EDINBURGH   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

E-COMMERCE; INFORMATION TECHNOLOGY; PUBLIC ADMINISTRATION; TECHNOLOGY ADOPTION; TELECOMMUNICATIONS;

EUROPE;

EID: 0034750949     PISSN: 00163287     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0016-3287(01)00022-2     Document Type: Article

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