Vulnerable patients' perceptions of health care quality and quality data

Medical Decision Making

Volumn 32, Issue 2, 2012, Pages 311-326

  Raven, Maria Catherine ^a,e   Gillespie, Colleen C ^a,b   Dibennardo, Rebecca ^c   Van Busum, Kristin ^d   Elbel, Brian ^a,b  

^a NEW YORK UNIVERSITY SCHOOL OF MEDICINE   (United States)

^b NEW YORK UNIVERSITY   (United States)

^c UNIVERSITY OF CALIFORNIA   (United States)

^d RAND CORPORATION   (United States)

^e UNIVERSITY OF CALIFORNIA   (United States)

Author keywords

patient decision making; performance measures; qualitative methods; quality indicators; survey methods

Indexed keywords

ADULT; AGED; ARTICLE; ATTITUDE TO HEALTH; CHRONIC DISEASE; CULTURAL ANTHROPOLOGY; DECISION MAKING; FEMALE; HEALTH CARE QUALITY; HOSPITAL; HOSPITALIZATION; HUMAN; INFORMATION PROCESSING; MALE; MIDDLE AGED; PATIENT SATISFACTION; PSYCHOLOGICAL ASPECT; UNITED STATES; VULNERABLE POPULATION;

ADULT; AGED; AGED, 80 AND OVER; ATTITUDE TO HEALTH; CHRONIC DISEASE; CULTURE; DATA COLLECTION; DECISION MAKING; FEMALE; FOCUS GROUPS; HOSPITALIZATION; HOSPITALS, URBAN; HUMANS; JUDGMENT; MALE; MIDDLE AGED; NEW YORK CITY; PATIENT SATISFACTION; QUALITY OF HEALTH CARE; VULNERABLE POPULATIONS;

EID: 84859351170     PISSN: 0272989X     EISSN: 1552681X     Source Type: Journal    
DOI: 10.1177/0272989X11421414     Document Type: Article

References (31)

1. Hoy EW, Wicks EK, Forland RA. A guide to facilitating consumer choice. Health Aff. 1996 ; 15 (4). 9-30 (Pubitemid 126434350)
2. O'Connor PJ, Solberg LI, Baird M. The future of primary care: the enhanced primary care model. J Fam Pract. 1998 ; 47 (1). 62-7 (Pubitemid 28328787)
3. Woolf S, Chan ECY, Harris R, et al. Promoting informed choice: transforming health care to dispense knowledge for decision making. Ann Intern Med. 2005 ; 143 (4). 293-300 (Pubitemid 41134224)
4. Hibbard JH, Jewett JJ. Will quality report cards help consumers?. Health Aff. 1997 ; 16 (3). 218-28 (Pubitemid 127463732)
5. Hibbard JH, Peters E, Slovic P, Finucane ML, Tusler M. Making health care quality reports easier to use. Jt Comm J Qual Improv. 2001 ; 27 (11). 591-604
6. Hibbard J, Greene J, Daniel D. What is quality anyway? Performance reports that clearly communicate to consumers the meaning of quality of care. Med Care Res Rev. 2010 ; 67 (3). 275-93
7. Greene A, Pagliari C, Cunningham S, et al. Do managed clinical networks improve quality of diabetes care? Evidence from a retrospective mixed methods evaluation. Qual Saf Health Care. 2009 ; 18 (6). 456-61
8. Hibbard JH, Jewett JJ. What type of quality information do consumers want in a health care report card?. Med Care Res Rev. 1996 ; 53 (1). 28-47 (Pubitemid 126722726)
9. Americans as Health Care Consumers: Update on the Role of Quality Information. Highlights of a National Survey. Kaiser Family Foundation, and the Agency for Healthcare Research and Quality, Rockville, MD. Accessed 15 July 2011at http://www.ahrq.gov/qual/kffhigh00.htm.
10. The Henry J. Kaiser Family Foundation. Explaining Health Care Reform: What Are Health Insurance Exchanges? Menlo Park, CA: The Henry J. Kaiser Family Foundation; 2009.
11. Greene J, Peters E. Medicaid consumers and informed decision making. Health Care Finance Rev. 2009 ; 30 (3). 25-40
12. Trivedi M, Daly E, Kern J, Grannemann B, Sunderajan P, Claassen C. Barriers to implementation of a computerized decision support system for depression: an observational report on lessons learned in real world clinical settings. BMC Med Inform Decis Making. 2009 ; 9: 6
13. Phibbs CS, Mark DH, Luft HS, et al. Choice of hospital for delivery: a comparison of high-risk and low-risk women. Health Serv Res. 1993 ; 28 (2). 201-22 (Pubitemid 23175815)
14. Bloche MG. Consumer-directed health care and the disadvantaged. Health Aff. 2007 ; 26 (5). 1315-27
15. Edgman-Levitan S, Cleary PD. What information do consumers want and need?. Health Aff. 1996 ; 15 (4). 42-56 (Pubitemid 126434352)
16. New York City Health and Hospitals Corporation. HHC in focus: understanding our quality and safety performance. Available from: http://www.nyc.gov/html/hhc/infocus/html/home/performance-landing.shtml
17. Blendon RJ, Benson JM, SteelFisher GK, Weldon KJ. American's Views on the Quality of Health Care: A Joint Project of the Robert Wood Johnson Foundation and the Harvard School of Public Health. 2011. Boston, MA: Harvard School of Public Health.
18. Wallace L, Rogers E, Roskos S, Holiday D, Weiss B. Brief report: screening items to identify patients with limited health literacy skills. J Gen Intern Med. 2006 ; 21 (8). 874-7 (Pubitemid 44024936)
19. JAMA evidence. Education guides: using evidence to improve care. Appraising qualitative research. Available from: http://jamaevidence.com/search/ result/57412
20. Aviles AD. Comparisons of safety-net and non-safety-net hospitals. JAMA. 2008 ; 300 (14). 1650-1
21. Hibbard JH, Slovic P, Peters E, Finucane ML, Tusler M. Is the informed-choice policy approach appropriate for Medicare beneficiaries?. Health Aff. 2001 ; 20 (3). 199-203 (Pubitemid 33710312)
22. Sofaer S, Firminger K. Patient perceptions of the quality of health services. Annu Rev Public Health. 2005 ; 26: 513-59 (Pubitemid 40547395)
23. Shaller D, Sofaer S, Findlay SD, Hibbard JH, Lansky D, Delbanco S. Consumers and quality-driven health care: a call to action. Health Aff. 2003 ; 22 (2). 95-101 (Pubitemid 41399276)
24. Hibbard JH, Peters E. Supporting informed consumer health care decisions: data presentation approaches that facilitate the use of information in choice. Annu Rev Public Health. 2003 ; 24: 413-33 (Pubitemid 37056038)
25. Thaller RH, Sunstein CR. Nudge: Improving Decisions about Health, Wealth, and Happiness. New Haven, CT: Yale University Press; 2008.
26. Andersen RM. Revisiting the behavioral model and access to medical care: does it matter?. J Health Soc Behav. 1995 ; 36 (1). 1-10
27. RauJ.Patients' ratings to affect Medicare payments to hospitals. Washington Post. 28April2011. Available from: http://www.washingtonpost.com/ national/patient-ratings-to-affect-medicare-payments-to-hospitals/2011/04/28/ AFpecP9E-story.html?wprss=rss-politics
28. Hibbard JH, Slovic P, Jewett JJ. Informing consumer decisions in health care: implications from decision-making research. Milbank Q. 1997 ; 75 (3). 395-414 (Pubitemid 127460533)
29. Hibbard JH, Peters E. Supporting informed consumer health care decisions: data presentation approaches that facilitate the use of information in choice. Annu Rev Public Health. 2003 ; 24: 413-33 (Pubitemid 37056038)
30. Hibbard J. Engaging health care consumers to improve the quality of care. Med Care. 2003 ; 41 (1 Suppl). I61-70
31. Hibbard JH, Sofaer S, Jewett JJ. Condition-specific performance information: assessing salience, comprehension, and approaches for communicating quality. Health Care Finance Rev. 1996 ; 18 (1). 95-109 (Pubitemid 27074344)