How team-based reflection affects quality improvement implementation: A qualitative study

Quality Management in Health Care

Volumn 21, Issue 2, 2012, Pages 104-113

  Shaw, Eric K ^a   Howard, Jenna ^a   Etz, Rebecca S ^b   Hudson, Shawna V ^a,c   Crabtree, Benjamin F ^a,c  

^a RUTGERS ROBERT WOOD JOHNSON MEDICAL SCHOOL   (United States)

^b VIRGINIA COMMONWEALTH UNIVERSITY   (United States)

^c ROBERT WOOD JOHNSON MEDICAL SCHOOL   (United States)

Author keywords

health care; primary care; quality improvement; reflection; teams

Indexed keywords

ARTICLE; CLINICAL COMPETENCE; CLINICAL TRIAL; COLORECTAL TUMOR; COMPARATIVE STUDY; CONTROLLED CLINICAL TRIAL; CONTROLLED STUDY; COOPERATION; FEMALE; HEALTH CARE PLANNING; HEALTH CARE QUALITY; HUMAN; MALE; MASS SCREENING; ORGANIZATION AND MANAGEMENT; PATIENT CARE; PRIMARY HEALTH CARE; PROFESSIONAL COMPETENCE; PUBLIC RELATIONS; QUALITATIVE RESEARCH; RANDOMIZED CONTROLLED TRIAL; TOTAL QUALITY MANAGEMENT; UNITED STATES;

CLINICAL COMPETENCE; COLORECTAL NEOPLASMS; COOPERATIVE BEHAVIOR; EFFICIENCY, ORGANIZATIONAL; FEMALE; HEALTH PLAN IMPLEMENTATION; HUMANS; INTERPROFESSIONAL RELATIONS; MALE; MASS SCREENING; PATIENT CARE TEAM; PRIMARY HEALTH CARE; PROFESSIONAL COMPETENCE; PROGRAM EVALUATION; QUALITATIVE RESEARCH; QUALITY IMPROVEMENT; QUALITY INDICATORS, HEALTH CARE; UNITED STATES;

EID: 84859300333     PISSN: 10638628     EISSN: 15505154     Source Type: Journal    
DOI: 10.1097/QMH.0b013e31824d4984     Document Type: Article

References (42)

1. Institute of Medicine. Crossing the Quality Chasm: A New Health System for the 21st Century.Washington, DC:National Academies Press; 2001.
2. Walshe K, Freeman T. Effectiveness of quality improvement: learning from evaluations. Qual Saf Health Care. 2002;11: 85-87. (Pubitemid 35265309)
3. Grimshaw JM, Shirran L, Thomas R et al. Changing provider behavior: an overview of systematic reviews of interventions. Med Care. 2001;39(suppl 2):112-145.
4. Chandra A, Frank Z. Utilization of performance appraisal systems in health care organizations and improvement strategies for supervisors. Health Care Manag. 2004;23(1):25-30.
5. Ovretveit J, Bate P, Cleary P et al. Quality collaboratives: lessons from research. Qual Saf Health Care. 2002;11(4): 345-351. (Pubitemid 35463391)
6. Ovretveit J, Staines A. Sustained improvement? Findings from an independent case study of the Jonkoping Quality Program. Qual Manag Health Care. 2007;16(1):68-83.
7. Oxman A, Thomson M, Davis D, Haynes R. No magic bullets: a systematic review of 102 trials of interventions to improve professional practice. Can Med Assoc J. 1995;153(10): 1423-1431.
8. Sobo EJ, Bowman C, Aarons GA, Asch S, Gifford AL. Enhancing organizational change and improvement prospects: lessons from an HIV testing intervention for veterans. Hum Relat. 2008;67(4):443-453.
9. Solberg LI. If you've seen one quality improvement collaborative. Ann Fam Med. 2005;3:198-199. (Pubitemid 40806711)
10. Davidoff F, Batalden P, Stevens D, Ogrinc G, Mooney SE. Publication guidelines for quality improvement studies in health care: evolution of the SQUIRE project. BMJ. 2009;338:a3152.
11. Epstein R. Mindful practice. J Am Med Assoc. 1999;282: 833-839. (Pubitemid 29408934)
12. Mamede S, Schmidt HG, Penaforte JC. Effects of reflective practice on the accuracy of medical diagnoses. Med Educ. 2008;42:468-475. (Pubitemid 351533478)
13. Antonacopoulou EP. The dynamics of reflexive practice: the relationship between learning and changing. In: Reynolds M, Vince R, eds. Organizing Reflection. Burlington, VT: Ashgate; 2004:47-64.
14. Argyris C. On Organisational Learning. 2nd ed. Oxford UK: Blackwell; 1999.
15. Dixon N. The Organizational Learning Cycle: How Can We Learn Collectively. London, England: McGraw-Hill; 1994.
16. Nevis EC, DiBella AJ, Gould JM. Organizations as learning systems. Sloan Manag Rev. 1995;Winter:73-85.
17. Srivastva S, Bilimoria D, Cooperrider DC, Fry RE. Management and organizational learning for positive global change. Manag Learn. 1995;26(1):37-54.
18. Ghaye T. Building the Reflective Healthcare Organisation. Oxford UK: Blackwell Publishing; 2008.
19. Redmond B. Reflecting on practice: exploring individual and organizational learning through a reflective teaching model. In: Gould N, Baldwin M, eds. Social Work, Critical Reflection and the Learning Organization. Burlington, VT: Ashgate; 2004:129-142.
20. Argyris C, Schon D. Organisational Learning II: Theory, Method and Practice. Reading, MA: Addison-Wesley; 1996.
21. Gould N, Taylor I, eds. Reflective Learning for Social Work. Aldershot: Arena; 1996.
22. Plsek PE. Quality improvement methods in clinical medicine. Pediatrics. 1999;103(1):203-214.
23. Wilson T, Berwick D, Cleary P. What do collaborative improvement projects do? Experience from seven countries. Jt Comm J Qual Saf. 2003;29:85-93.
24. Thompson S, Thompson N. The Critically Reflective Practitioner. New York, NY: Palgrave Macmillan; 2008.
25. Killion J, Todnem G. A process for personal theory building. Educ Leadersh. 1991;43(6):14-16.
26. Schon D. The Reflective Practitioner: How Professionals Think in Action. London, England: Temple Smith; 1983.
27. Brookfield S. Developing Critical Thinkers. San Francisco, CA: Jossey-Bass; 1987.
28. Fook J. Critical reflection and organizational learning and change: a case study. In: Gould N, Baldwin M, eds. Social Work, Critical Reflection and the Learning Organization. Burlington, VT: Ashgate; 2004:41-55.
29. Stroebel C, McDaniel R, Crabtree B, Miller W, Nutting P, Stange K. How complexity science can inform a reflective process for improvement in primary care practices. Jt Comm J Qual Patient Saf. 2005;31(8):438-446.
30. Balasubramanian BA, Chase SM, Nutting PA, et al. Using Learning Teams for Reflective Adaptation (ULTRA): insights from a team-based change management strategy in primary care. Ann Fam Med. 2010;8(5):425-432.
31. Shaw EK, Chase SM, Howard J, et al. More black to explore: how quality improvement collaboratives shape practice change. J Am Board Fam Med. 2012;25:149-157.
32. Kuzel AJ. Sampling in qualitative inquiry. In: Crabtree B, Miller W, eds. Doing Qualitative Research. 2nd ed. Thousand Oaks, CA: Sage Publications; 1999:33-45.
33. Shaw EK, Looney JA, Chase SM, et al. In the moment: the impact of intentional facilitators on group processes. Group Facil.: A Res Appl J. 2010;23:523-533.
34. Crabtree B, Miller W. Using codes and code manuals: a template organizing style of interpretation. In: Crabtree B, Miller W, eds. Doing Qualitative Research. 2nd ed. Thousand Oaks, CA: Sage; 1999:163-177.
35. Miles M, Huberman A. Qualitative Data Analysis: A Sourcebook of New Methods. Beverly Hills, CA: Sage; 1984.
36. Borkan J. Immersion/crystallization. In: eds. Doing Qualitative Research. 2nd ed. Thousand Oaks, CA: Sage Publications; 1999:179-194.
37. Jordan ME, Lanham HJ, Crabtree B et al. The role of conversation in health care interventions: enabling sensemaking and learning. Implement Sci. 2009;4:15.
38. Lapointe-Lemaire S. Ground rules. IAF Canada Monograph Series. No. 5, 2009;1-5.
39. Bohmer RMJ. Designing Care: Aligning the Nature and Management of Health Care. Boston, MA: Harvard Business Press; 2009.
40. Christensen CM, Grossman JH, Hwang J. The Innovator's Prescription: A Disruptive Solution for Health Care. New York, NY: McGraw-Hill; 2009.
41. Nutting PA, Crabtree BF, Miller WL, Stewart EE, Stange KC, Jaen CR. Journey to the patient-centered medical home: a qualitative analysis of the experiences of practices in the National Demonstration Project. Ann Fam Med. 2010;8 (Suppl 1):S45-56.
42. Nutting PA, Crabtree BF, Stewart EE et al. Effect of facilitation on practice outcomes in the National Demonstration Project model of the patient-centered medical home. Ann Fam Med. 2010;8(suppl 1):S33-S44.