메뉴 건너뛰기




Volumn 39, Issue 1-2, 2012, Pages 71-77

Development and psychometric evaluation of the youth and caregiver service satisfaction scale

Author keywords

Caregiver; Peabody Treatment Progress Battery; Psychometrics; Service satisfaction; SSS; Youth mental health

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CAREGIVER; CHILD; CONSUMER; FEMALE; HUMAN; MALE; MENTAL HEALTH SERVICE; MIDDLE AGED; PATIENT SATISFACTION; PSYCHOMETRY; QUESTIONNAIRE; STANDARD;

EID: 84858699478     PISSN: 0894587X     EISSN: 15733289     Source Type: Journal    
DOI: 10.1007/s10488-012-0407-y     Document Type: Article
Times cited : (35)

References (36)
  • 2
    • 34250274848 scopus 로고
    • A rating formulation for ordered response categories
    • 10.1007/BF02293814
    • D Andrich 1978 A rating formulation for ordered response categories Psychometrika 43 561 573 10.1007/BF02293814
    • (1978) Psychometrika , vol.43 , pp. 561-573
    • Andrich, D.1
  • 3
    • 0003250729 scopus 로고
    • Client satisfaction questionnaire-8 and service satisfaction scale-30
    • M.E. Maruish (eds). Lawrence Erlbaum Associates Hillsdale, NJ
    • Attkisson, C. C.; & Greenfield, T. K. (1994). Client satisfaction questionnaire-8 and service satisfaction scale-30. In M. E. Maruish (Ed.), The use of psychological testing for treatment planning and outcome assessment (pp. 402-420). Hillsdale, NJ: Lawrence Erlbaum Associates.
    • (1994) The Use of Psychological Testing for Treatment Planning and Outcome Assessment , pp. 402-420
    • Attkisson, C.C.1    Greenfield, T.K.2
  • 4
    • 0020350720 scopus 로고
    • The client satisfaction questionnaire: Psychometric properties and correlations with service utilization and psychotherapy outcome
    • 10.1016/0149-7189(82)90074-X
    • CC Attkisson R Zwick 1982 The client satisfaction questionnaire: Psychometric properties and correlations with service utilization and psychotherapy outcome Evaluation and Program Planning 5 223 237 10.1016/0149-7189(82)90074-X
    • (1982) Evaluation and Program Planning , vol.5 , pp. 223-237
    • Attkisson, C.C.1    Zwick, R.2
  • 5
    • 37449032135 scopus 로고    scopus 로고
    • The development of the child and adolescent versions of the Verona service satisfaction scale (CAMHSSS)
    • 17700976 10.1007/s00127-007-0241-9
    • A Ayton M Mooney K Sillifant J Powels H Rasool 2007 The development of the child and adolescent versions of the Verona service satisfaction scale (CAMHSSS) Social Psychiatry and Psychiatric Epidemiology 42 892 901 17700976 10.1007/s00127-007-0241-9
    • (2007) Social Psychiatry and Psychiatric Epidemiology , vol.42 , pp. 892-901
    • Ayton, A.1    Mooney, M.2    Sillifant, K.3    Powels, J.4    Rasool, H.5
  • 6
    • 3242759615 scopus 로고    scopus 로고
    • Are you satisfied with satisfaction? (Editorial)
    • 10.1023/A:1010165309120
    • L Bickman 2000 Are you satisfied with satisfaction? (Editorial) Mental Health Service Research 2 125 10.1023/A:1010165309120
    • (2000) Mental Health Service Research , vol.2 , pp. 125
    • Bickman, L.1
  • 9
    • 74549151074 scopus 로고    scopus 로고
    • Child and adolescent experience of and satisfaction with psychiatric care: A critical review of the research literature
    • 20100307 10.1111/j.1365-2850.2009.01505.x 1:STN:280: DC%2BC3c%2Flt1KqtQ%3D%3D
    • P Biering 2010 Child and adolescent experience of and satisfaction with psychiatric care: A critical review of the research literature Journal of Psychiatric and Mental Health Nursing 17 65 72 20100307 10.1111/j.1365-2850. 2009.01505.x 1:STN:280:DC%2BC3c%2Flt1KqtQ%3D%3D
    • (2010) Journal of Psychiatric and Mental Health Nursing , vol.17 , pp. 65-72
    • Biering, P.1
  • 11
    • 0006858739 scopus 로고
    • Parental satisfaction with their children's mental health service
    • Portland, OR
    • Brannan, A. M.; & Heflinger, C. A. (1994). Parental satisfaction with their children's mental health service. Paper presented at Building on Family Strengths Conference, Portland, OR.
    • (1994) Building on Family Strengths Conference
    • Brannan, A.M.1    Heflinger, C.A.2
  • 12
    • 0039834187 scopus 로고    scopus 로고
    • Measuring satisfaction with children's mental health services: Validity and reliability of the satisfaction scales
    • DOI 10.1016/0149-7189(96)00004-3
    • AM Brannan SE Sonnichsen CA Heflinger 1996 Measuring satisfaction with children's mental health services: Validity and reliability of satisfaction scales Evaluation and Program Planning 19 2 131 141 10.1016/0149-7189(96)00004-3 (Pubitemid 126381769)
    • (1996) Evaluation and Program Planning , vol.19 , Issue.2 SPEC. ISS. , pp. 131-141
    • Brannan, A.M.1    Sonnichsen, S.E.2    Heflinger, C.A.3
  • 13
    • 0030228553 scopus 로고    scopus 로고
    • Measuring outcomes of care for substance abuse and mental disorders
    • 10.1002/yd.23319960303
    • MA Burnam 1996 Measuring outcomes of care for substance abuse and mental disorders New Directions in Mental Health Services 71 3 17 10.1002/yd. 23319960303
    • (1996) New Directions in Mental Health Services , vol.71 , pp. 3-17
    • Burnam, M.A.1
  • 14
    • 7444223975 scopus 로고    scopus 로고
    • Child and mother client satisfaction questionnaire scores regarding mental health services: Race, age, and gender correlates
    • DOI 10.1177/1049731504265839
    • VC Copeland G Koeske CG Greeno 2004 Child and mother client satisfaction questionnaire scores regarding mental health services: Race, age, and gender correlates Research on Social Work Practice 14 6 434 442 10.1177/ 1049731504265839 (Pubitemid 39443105)
    • (2004) Research on Social Work Practice , vol.14 , Issue.6 , pp. 434-442
    • Copeland, V.C.1    Koeske, G.2    Greeno, C.G.3
  • 15
    • 0030499290 scopus 로고    scopus 로고
    • The new rules of measurement
    • DOI 10.1037/1040-3590.8.4.341
    • SE Embretson 1996 The new rules of measurement Psychological Assessment 8 341 349 10.1037/1040-3590.8.4.341 (Pubitemid 27077258)
    • (1996) Psychological Assessment , vol.8 , Issue.4 , pp. 341-349
    • Embretson, S.E.1
  • 16
    • 84991145236 scopus 로고
    • Exploratory factor analysis: A user's guide
    • 10.1111/j.1468-2389.1993.tb00092.x
    • E Ferguson T Cox 1993 Exploratory factor analysis: A user's guide International Journal of Selection and Assessment 1 84 94 10.1111/j.1468-2389. 1993.tb00092.x
    • (1993) International Journal of Selection and Assessment , vol.1 , pp. 84-94
    • Ferguson, E.1    Cox, T.2
  • 17
    • 12244276778 scopus 로고    scopus 로고
    • A multivariate model of patients' satisfaction with treatment for posttraumatic stress disorder
    • DOI 10.1023/A:1022071613873
    • A Fontana JD Ford R Rosenheck 2003 A multivariate model of patients' satisfaction with treatment for posttraumatic stress disorder Journal of Traumatic Stress 16 93 106 12602657 10.1023/A:1022071613873 (Pubitemid 36204948)
    • (2003) Journal of Traumatic Stress , vol.16 , Issue.1 , pp. 93-106
    • Fontana, A.1    Ford, J.D.2    Rosenheck, R.3
  • 18
    • 0242299688 scopus 로고    scopus 로고
    • Relationship of Youth Satisfaction With Mental Health Services and Changes in Symptoms and Functioning
    • DOI 10.1176/appi.ps.54.11.1544
    • AF Garland GA Aarons KM Hawley RH Hough 2003 Relationship of youth satisfaction with mental health services and changes in symptoms and functioning Psychiatric Services 54 11 1544 1546 14600318 10.1176/appi.ps.54.11.1544 (Pubitemid 37351847)
    • (2003) Psychiatric Services , vol.54 , Issue.11 , pp. 1544-1546
    • Garland, A.F.1    Aarons, G.A.2    Hawley, K.M.3    Hough, R.L.4
  • 19
    • 33846028552 scopus 로고    scopus 로고
    • Determinates of youth and parent satisfaction in usual care psychotherapy
    • DOI 10.1016/j.evalprogplan.2006.10.003, PII S0149718906001108
    • AF Garland RA Haine CL Boxmeyer 2007 Determinants of youth and parent satisfaction in usual care psychotherapy Evaluation and Program Planning 30 45 54 17689312 10.1016/j.evalprogplan.2006.10.003 (Pubitemid 46039439)
    • (2007) Evaluation and Program Planning , vol.30 , Issue.1 , pp. 45-54
    • Garland, A.F.1    Haine, R.A.2    Lewczyk Boxmeyer, C.3
  • 20
    • 0040362715 scopus 로고    scopus 로고
    • Adolescent satisfaction with mental health services: Development of a multidimensional scale
    • 10.1016/S0149-7189(00)00009-4
    • AF Garland MD Saltzman GA Aarons 2000 Adolescent satisfaction with mental health services: Development of a multidimensional scale Evaluation and Program Planning 23 165 175 10.1016/S0149-7189(00)00009-4
    • (2000) Evaluation and Program Planning , vol.23 , pp. 165-175
    • Garland, A.F.1    Saltzman, M.D.2    Aarons, G.A.3
  • 21
    • 47349132395 scopus 로고    scopus 로고
    • Concurrent monitoring of psychological distress and satisfaction measures as predictors of addiction treatment retention
    • 18082998 10.1016/j.jsat.2007.10.001
    • EJ Hawkins JS Baer DR Kivlahan 2008 Concurrent monitoring of psychological distress and satisfaction measures as predictors of addiction treatment retention Journal of Substance Abuse Treatment 35 207 216 18082998 10.1016/j.jsat.2007.10.001
    • (2008) Journal of Substance Abuse Treatment , vol.35 , pp. 207-216
    • Hawkins, E.J.1    Baer, J.S.2    Kivlahan, D.R.3
  • 22
    • 0035146375 scopus 로고    scopus 로고
    • Consumer satisfaction at a child and adolescent state psychiatric hospital
    • DOI 10.1176/appi.ps.52.2.202
    • S Kaplan J Busner J Chibnall, et al. 2001 Consumer satisfaction at a child and adolescent state psychiatric hospital Psychiatric Services 52 202 206 11157119 10.1176/appi.ps.52.2.202 1:STN:280:DC%2BD3M3isVCitw%3D%3D (Pubitemid 32119177)
    • (2001) Psychiatric Services , vol.52 , Issue.2 , pp. 202-206
    • Kaplan, S.1    Busner, J.2    Chibnall, J.3    Kang, G.4
  • 23
    • 0031966087 scopus 로고    scopus 로고
    • Clinical outcome, consumer satisfaction, and ad hoc ratings of improvement in children's mental health
    • DOI 10.1037/0022-006X.66.2.270
    • W Lambert MS Salzar L Bickman 1998 Clinical outcome, consumer satisfaction, and ad hoc ratings of improvement in children's mental health Journal of Consulting and Clinical Psychology 66 270 279 9583330 10.1037/0022-006X.66.2.270 1:STN:280:DyaK1c3ksVWltw%3D%3D (Pubitemid 28208309)
    • (1998) Journal of Consulting and Clinical Psychology , vol.66 , Issue.2 , pp. 270-279
    • Lambert, W.1    Salzer, M.S.2    Bickman, L.3
  • 24
    • 0018566524 scopus 로고
    • Assessment of client/patient satisfaction: development of a general scale
    • DOI 10.1016/0149-7189(79)90094-6
    • DL Larsen CC Attkisson WA Hargreaves, et al. 1979 Assessment of client/patient satisfaction: Development of a general scale Evaluation and Program Planning 2 197 207 10245370 10.1016/0149-7189(79)90094-6 1:STN:280:DyaL3c7htlWitQ%3D%3D (Pubitemid 10119630)
    • (1979) Evaluation and Program Planning , vol.2 , Issue.3 , pp. 197-207
    • Larsen, D.L.1    Attkisson, C.C.2    Hargreaves, W.A.3    Nguyen, T.D.4
  • 25
    • 0020877671 scopus 로고
    • Research assessing consumer satisfaction with mental health treatment
    • 10299619 10.1016/0149-7189(83)90003-4 1:STN:280:DyaL2c3mtFOisg%3D%3D
    • JL Lebow 1983 Research assessing consumer satisfaction with mental health treatment Evaluation and Program Planning 6 211 236 10299619 10.1016/0149-7189(83)90003-4 1:STN:280:DyaL2c3mtFOisg%3D%3D
    • (1983) Evaluation and Program Planning , vol.6 , pp. 211-236
    • Lebow, J.L.1
  • 27
    • 0035146536 scopus 로고    scopus 로고
    • Evaluation of outcome in child and adolescent mental health services: Children with persistent conduct problems
    • DOI 10.1177/1359104501006001009
    • ESL Luk P Staiger J Mathai L Wong P Birleson R Adler 2001 Evaluation of outcome in child and adolescent mental health services: Children with persistent conduct problems Clinical Child Psychology and Psychiatry 6 1 109 124 10.1177/1359104501006001009 (Pubitemid 32128132)
    • (2001) Clinical Child Psychology and Psychiatry , vol.6 , Issue.1 , pp. 109-124
    • Luk, E.S.L.1    Staiger, P.2    Mathai, J.3    Wong, L.4    Birleson, P.5    Adler, R.6
  • 28
    • 0031970143 scopus 로고    scopus 로고
    • A multiperspective, multivariable evaluation of reliable change
    • DOI 10.1037/0022-006X.66.2.400
    • KM Lunnen BM Ogles 1998 A multiperspective, multivariable evaluation of reliable change Journal of Consulting and Clinical Psychology 66 400 410 9583343 10.1037/0022-006X.66.2.400 1:STN:280:DyaK1c3ksVWkug%3D%3D (Pubitemid 28208322)
    • (1998) Journal of Consulting and Clinical Psychology , vol.66 , Issue.2 , pp. 400-410
    • Lunnen, K.M.1    Ogles, B.M.2
  • 29
    • 43049122463 scopus 로고    scopus 로고
    • A multiperspective comparison of satisfaction, symptomatic change, perceived change and end-point functioning
    • 10.1037/0735-7028.39.2.145
    • KM Lunnen BM Ogles LN Pappas 2008 A multiperspective comparison of satisfaction, symptomatic change, perceived change and end-point functioning Professional Psychology: Research and Practice 39 2 145 152 10.1037/0735-7028. 39.2.145
    • (2008) Professional Psychology: Research and Practice , vol.39 , Issue.2 , pp. 145-152
    • Lunnen, K.M.1    Ogles, B.M.2    Pappas, L.N.3
  • 31
    • 0020930093 scopus 로고
    • Patient satisfaction in primary health care: A literature review and analysis
    • 10299618 10.1016/0149-7189(83)90002-2 1:STN:280:DyaL2c3mtFOjuw%3D%3D
    • GC Pascoe 1983 Patient satisfaction in primary health care: A literature review and analysis Evaluation and Program Planning 6 185 210 10299618 10.1016/0149-7189(83)90002-2 1:STN:280:DyaL2c3mtFOjuw%3D%3D
    • (1983) Evaluation and Program Planning , vol.6 , pp. 185-210
    • Pascoe, G.C.1
  • 32
    • 67650110730 scopus 로고    scopus 로고
    • Item response theory and clinical measurement
    • 18976138 10.1146/annurev.clinpsy.032408.153553
    • SP Reise NG Waller 2009 Item response theory and clinical measurement Annual Review of Clinical Psychology 5 27 48 18976138 10.1146/annurev.clinpsy. 032408.153553
    • (2009) Annual Review of Clinical Psychology , vol.5 , pp. 27-48
    • Reise, S.P.1    Waller, N.G.2
  • 34
    • 84937298801 scopus 로고
    • The Youth Satisfaction Questionnaire: What Kids Think of Services
    • D Stüntzner-Gibson PE Koren N DeChillo 1995 The youth satisfaction questionnaire: What kids think of services Families in Society 76 616 624 (Pubitemid 126001396)
    • (1995) Families in Society , vol.76 , Issue.10 , pp. 616-624
    • Stuentzner-Gibson, D.1    Koren, P.E.2    DeChillo, N.3
  • 35
    • 77952095605 scopus 로고    scopus 로고
    • Parent and adolescent satisfaction with mental health services: Does it relate to youth diagnosis, age, gender, or treatment outcome?
    • 20135350 10.1007/s10597-010-9293-5
    • JA Turchik V Kerpenko BM Ogles P Demireva DR Probst 2010 Parent and adolescent satisfaction with mental health services: Does it relate to youth diagnosis, age, gender, or treatment outcome? Community Mental Health Journal 46 282 288 20135350 10.1007/s10597-010-9293-5
    • (2010) Community Mental Health Journal , vol.46 , pp. 282-288
    • Turchik, J.A.1    Kerpenko, V.2    Ogles, B.M.3    Demireva, P.4    Probst, D.R.5
  • 36
    • 0001964733 scopus 로고
    • Reasonable mean-square fit values
    • Wright, B.D.; & Linacre, J.M. (1994). Reasonable mean-square fit values. Rasch Measurement Transactions, 8, 370. www.rasch.org/rmt/rmt83b.htm. Accessed 10 Mar 2011.
    • (1994) Rasch Measurement Transactions , vol.8 , pp. 370
    • Wright, B.D.1    Linacre, J.M.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.