Research on the knowledge flow in CRM circumstance

Procedia Engineering

Volumn 29, Issue , 2012, Pages 3852-3857

  Kong, Lingbo ^a   Yu, Kaichao ^a  

^a KUNMING UNIVERSITY OF SCIENCE AND TECHNOLOGY   (China)

Author keywords

CRM; Knowledge; Knowledge Flow

Indexed keywords

CRM; KNOWLEDGE; KNOWLEDGE FLOW; PRELIMINARY ANALYSIS;

ELECTRONICS ENGINEERING;

RESEARCH;

EID: 84858436202     PISSN: 18777058     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1016/j.proeng.2012.01.583     Document Type: Conference Paper

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7. Kong Lingbo, Yu Kaichao. Research on the customer service system for diesel engine industry. IE&EM 2009, pp.1380-1383, 2009.10.