Examining the effect of novelty seeking, satisfaction, and destination image on tourists' return pattern: A two factor, non-linear latent growth model

Tourism Management

Volumn 32, Issue 4, 2011, Pages 890-901

  Assaker, Guy ^a   Vinzi, Vincenzo Esposito ^b   O'Connor, Peter ^b  

^a LEBANESE AMERICAN UNIVERSITY   (Lebanon)

^b ESSEC BUSINESS SCHOOL   (France)

Author keywords

Destination image; Latent growth model; Novelty seeking; Revisit intention; Satisfaction

Indexed keywords

DATA SET; GROWTH MODELING; NONLINEARITY; NUMERICAL MODEL; RESEARCH WORK; TOURISM DEVELOPMENT; TOURIST BEHAVIOR;

ENGLISH CHANNEL; FRANCE; GERMANY;

EID: 84858282813     PISSN: None     EISSN: 02615177     Source Type: Journal    
DOI: 10.1016/j.tourman.2010.08.004     Document Type: Article

References (92)

1. Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179-211.
2. Alegre, J., & Cladera, M. (2006). Repeat visitation in mature sun and sand holiday destinations. Journal of Travel Research, 44, 288-297.
3. Anderson, E W., Fornell, C., & Lehmann, D. (1994). Customer satisfaction, market share and profitability: findings from Sweden. Journal of Marketing, 58, 53-66.
4. Anderson, E W., & Sullivan, M. W. (1990). Customer satisfaction and retention across firms. In B. Zeithaml, & Parasuraman. (Eds.), TIMS college of marketing special interest conference on service marketing. Nashville: T. N.
5. Babu, P., & Bibin, P. (2004). Past visits and the intention to revisit a destination: place attachment as the mediator and novelty seeking as the moderator. Journal of Tourism Studies, 15(2), 51-66.
6. Baker, D. A., & Crompton. J. L. (2000). Quality, satisfaction, and behavior intentions. Annals of Tourism Research. 27(3), 785-804.
7. Baloglue, S., & Erickson, R. E. (1998). Destination loyalty and switching behavior of travelers: a Markov analysis. Tourism Analysis, 2, 119-127.
8. Barsky. J. D. (1992). Customer satisfaction in the hotel industry: meaning and measurement. Hospitality Research Journal, 16(1), 51-73.
9. Bello, D. C., & Etzel, M. J. (1985). The role of novelty in the pleasure travel experience. Journal of Travel Research, 24, 20-26.
10. Bigne, J. E., Sanchez, I., & Andreu, L (2009) The role of variety seeking in short and long run revisit intentions in holiday destinations. International Journal of Culture, Tourism and Hospitality Research, 3(2), 103-115.
11. Bigne, J. E., Sanchez, M. I., & Sanchez, J. (2001) Tourism image, evaluation variables and after purchase behaviour: inter-relationship. Tourism Management, 22, 607-616.
12. Bramwell, B. (1998) User satisfaction and product development in urban tourism. Tourism Management, 19(1), 35-47.
13. Butler, R. W. (1997). Strategic alliances. In Conference of Australian tourism & hospitality educators. Manly, Australia.
14. Carlsen, J., & Charters, S. (2007). Global wine tourism. CABI.
15. Chen, C. F., & Tsai, D. (2007) How destination image and evaluative factors affect behavioral intentions? Tourism Management, 28, 1115-1122.
16. Chen. J. S., & Gursoy, D. (2001). An investigation of tourists' destination loyalty and preferences. Inrernarional Journal of Contemporary Hospitality Management, 13 (2). 79-85.
17. Chi, C., & Qu, H. (2008) Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: an integrated approach. Tourism Management, 29, 624-636.
18. Cohen, E (1979). Rethinking the sociology of tourism. Annals of Tourism Research, 6(1), 18-35.
19. Court, B., & Lupton, R. A. (1997). Customer portfolio development: modelling destination adopters, inactives and rejecters. Journal of Travel Research, 36(1), 35-43.
20. Crompton, J. (1979). Motivation for pleasure vacation. Journal of Leisure Research, 6, 408-424.
21. Crompton, J. L., & Ankomah, P. K. (1993). Choice set propositions in destination decision's. Annals of Tourism Research, 20, 461-476.
22. Cronin, J. J., Brady, M. K., & Hult, C. T. M. (2000) Assessing the effects of quality. value, and customer satisfaction on consumer behavioral intentions in service environments. Journal of Retailing, 76(2), 193-218.
23. Crouch, C., Perdue, R., Timmermans, H., & Uysal, M. (2004) Consumer psychology of tourism, hospitality and leisure. CABI Publishing.
24. Dann, G. M. (1981) Tourism motivations: an appraisal. Annals of Tourism Research, 8(2), 189-219.
25. Darnell, A. C., & Johnson, P. S. (2001) Repeat visits to attractions: a preliminary economic analysis. Tourism Management, 22, 119-126.
26. Darnell, A. C., Johnson, P. S, & Thomas, R. B. (1998) The demand for local government authority museums: management issues and hard evidence. Local Government Studies, 24(4), 77-94.
27. Diamantopoulos, A. (1994) Modelling with USREL: a guide for uninitiated. In G. J. Hooley, & M. K. Hussey (Eds.), Quantitative methods in marketing. London: The Dryden Press.
28. Duncan, T. E., Duncan, S. C., & Stoolmiller, M. (1994) Modeling developmental processes using latent growth structural equation methodology. Applied Psychological Measurement, 18, 343-354.
29. Eagly, A. H., & Chaiken, S. (1993) The psychology of attitudes. Fort Worth, TX: Harcourt. Brace, Jovanovich.
30. Echtner, C M., & Ritchie, J. R. B. (1991). The meaning and measurement of destination image. The Journal of Tourism Studies, 2(2), 2-12.
31. Faison, E. (1977) The neglected variety drive: a useful concept for consumer behavior. Journal of Consumer Research, 4, 172-175.
32. Fakeye, P. C., & Crompton, J. L (1991). Image differences between prospective, firsttime, and repeat visitors to the Lower Rio Grand Valley. Journal of Travel Research, 30(2), 10-16.
33. Feng, R., & Jang, S. (2004). Temporal destination loyalty: a structural initiation. Advances in Hospitality and Tourism Research, 9, 207-221.
34. Feng, R., & Jang, S. (2007) Temporal destination revisit intention: the effects of novelty seeking and satisfaction. Tourism Management, 28, 580-590.
35. Ferrer, E., Hamagami, F., & McArdle, J. J. (2004) Modeling latent growth curves with incomplete data using different types of structural equation modeling and multilevel software. Structural Equation Modeling, II, 452-483.
36. Fishbein, M. (1967). Attitude and the prediction of behavior. In M. Fishbein (Ed.) Readings in attitude theory and measurement (pp. 477-492). New York: Wiley.
37. Frochot, I., & Hughes, H. (2000) HISTOQUAL: the development of a historic houses assessment scale. Tourism Management. 21(2), 157-167.
38. Gartner, W. C. (1989). Tourism image: attribute measurement of state tourism products using multidimensional scaling techniques. Journal of Travel Research, 28(2), 16-20.
39. Gitelson, R. J., & Crompton, J. L (1984). Insights into the repeat vacation phenomenon. Annals of Tourism Research, 11, 199-217.
40. Goodall, B. (1988) How tourists choose their holidays: an analytical framework. In B. Goodall, & G. Ashworth (Eds.) Marketing in the tourism industry. The promotion of destination regions (pp. 1-17) London: Routledge.
41. Gyte, D. M., & Phelps, A. (1989). Patterns of destination repeat business: British tourists in Mallorca, Spain Journal of Travel Research, 28(1), 24-28.
42. Hebb, D. O., & Thompson, W. R. (1954). Handbook of social psychology. Reading, Mass: Addison-Wesley.
43. Hughes, A. M. (1995). Making a database pay off using recency, frequency, and monetary analysis. Journal of Database Marketing. 3(1), 77-89.
44. Keaveney, S. M. (1995) Customer switching behavior in service industries: an exploratory study. Journal of Marketing, 59, 71-82.
45. Kline, R. B. (2004) Principles and practice of structural equation modeling (2nd ed.) The Guilford Press.
46. Kotler, P., Bowen, J., & Makens, J. (1996). Marketing for hospitality and tourism. New Jersey: Prentice Hall.
47. Koufteros, X. A. (1999) Testing a model of pull production: a paradigm for manufacturing research using structural equation modeling. Journal of Operations Management, 17, 467-488.
48. Kozak, M. (2001) Repeaters' behavior at two distinct destinations. Annals of Tourism Research, 28(3), 784-807.
49. Kozak, M., & Rimmington, M. (2000). Tourist satisfaction with Mallorca, Spain, as an off-season holiday destination. Journal of Travel Research, 38(1), 260-269.
50. LaTour, S. A., & Peat, N. C. (1979). In D. Ralph. & W. L Bloomington Wilkie (Eds.). Conceptual and methodological issues in consumer satisfaction research (pp. 31-35) IN: Indiana University Press.
51. Lee, C., Lee, Y., & Lee, B. (2005). Korea's destination image formed by the 2002 world cup. Annals of Tourism Research. 32(4), 839-858.
52. Lee, T.-H., & Crompton, J. (1992) Measuring novelty seeking in tourism. Annals of Tourism Research, 19, 732-751.
53. Long, S. J. (1983) Cinfirmatory factor analysis. A preface to USREL. Beverly Hills, CA: Sage Publications Inc.
54. Martin, C. A., & Witt, S. F. (1989). Forecasting tourism demand: a comparison of the accuracy of several quantitative methods. International Journal of Forecasting 5, 7-19.
55. McAlister, L. (1982) A dynamic attribute satiation model of variety seeking behavior. Journal of Consumer Research, 9(2), 141-150.
56. Mcintosh, R. W., Goeldner, C. R., & Ritchie, J. R. B. (1995) Tourism: Principles, practices, philosophies. New York: Wiley.
57. Milman, A., & Pizam, A. (1995) The role of awareness and familiarity with a destination: the central Florida case. Journal of Travel Research, 33(3), 21-27.
58. Mittal, B., & Lasar, W. M. (1998). Why do customers switch? The dynamics of satisfaction versus loyalty. The Journal of Services Marketing, 12 (3). 177-194.
59. Nunally, J. (1978). Psychometric theory (1st ed.) New York: McGraw-Hill.
60. Nunally, J., & Breinstein, I. H. (1994) Psychometric theory (3rd ed.) New York: McGraw-Hill.
61. Oliver, R. L (1980) A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17, 460-469.
62. Oliver, R. L. (1997) Satis/acrion: A behavioral perspective on the consumer. New York: McGraw-Hill.
63. Oliver, R. L (1999). Whence consumer loyalty? Journal of Marketing, 63, 33-44.
64. Oliver, R. L., & Swan, J. E (1989) Equity and disconfirmation perceptions as influences on merchant and product satisfaction. Journal of Consumer Research, 16, 372-383.
65. Oppermann, M. (1997). First-time and repeat visitors to New Zealand. Tourism Management, 18(3), 177-181.
66. Oppermann, M. (1998) Destination threshold potential and the law of repeat visitation. Journal of Travel Research, 37, 131-137.
67. Oppermann, M. (1999). Predicting destination choice: a discussion of destination loyalty, Journal of Vacation Marketing. 5, 51-65.
68. Oppermann, M. (2000). Tourism destination loyalty. Journal of Travel Research. 39. 78-84.
69. Oxenfeldt, Z. (1974). Developing a favourable price-quality image. Journal of Retailing. 51, 8-14.
70. Pearson, P. H. (1970). Relationship between global and specified measures of novelty seeking. Journal of Consulting and Clinical Psychology, 34. 199-204.
71. Petrick. J. F. (2002). An examination of golf vacationers' novelty. Annals of Tourism Research, 29(2), 384-400.
72. Petrick, J. F., Morais, D. D., & Norman, W. (2001). An examination of the determinants of entertainment vacationers' intentions to revisit. Journal of Travel Research. 40. 41-48.
73. Pizam, A., & Ellis, T. (1999). Customer satisfaction and its measurement in hospitality enterprises. International Journal of Contemporary Hospitality Management, 11(7), 326-339.
74. Quelette, J. A., & Wood, W. (1998). Habit and intention in everyday life: the multiple processes by which past behavior predicts future behavior. Psychological Bulletin, 124 (1). 54-74.
75. Reichheld, F. (1996). Tke loyalty effect Harvard Business School.
76. Reisinger, Y., & Turner. L (1998). Cross-cultural differences in tourism: a strategy for tourism marketers. Journal of Travel and Tourism Marketing 7(4), 79-106.
77. Ross, C. F. (1993). Ideal and actual images of backpacker visitors to northern Australia. Journal of Travel Research, 32(2), 54-57.
78. Schumacker, R. E., & Lomax, R. C. (2004). A beginner's guide to structural equation modeling (2nd ed.). New Jersey: Lawrence Erlbaum Associates.
79. Scott, D. (1996). A comparison of visitors' motivations to attend three urban festivals. Festival Management and Event Tourism, 3(3), 121-128.
80. Sheppard, B. K., Hartwick, J., & Warshaw, P. R. (1988). The theory of reasoned action: a meta-analysis of past research with recommendations for modifications and future research. Journal of Consumer Research, 15, 325-343.
81. Shim, S., Eastlick, M. A., Lotz, S. L., & Warringtoa P. (2001). An online prepurchase intentions model: the role of intention to search. Journal of Retailing 77, 397-416.
82. Sinclair, M. T., & Stabler. M. (1997). The economics of tourism. London, UK: Routledge.
83. Taylor, S. A., & Baker, T. L (1994). An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intention. Journal of Retailing 70(2), 163-178.
84. Tse, D. K., & Wilton, P. C (1988). Models of consumer satisfaction formation: an extension. Journal of Marketing Research, 25, 204-212.
85. Uysal, M., & Hagan, L R. (1993). Motivation of pleasure to travel and tourism. In M. D. O. M. A. Khan, 8j T. Var (Eds.), Encyclopedia of hospitality and tourism (pp. 798-810). New York: Van Nostrand Reinhold.
86. Van den Putte, B. (1991). 20 Years of the theory of reasoned action of Fishbein and Ajzen: A meta-analysis. Unpublished manuscript, The Netherlands.
87. Vaske, J. J., Donnelly, M. P., Heberlein, T. A., & Shelby, B. (1986). Differences in reported satisfaction ratings by consumptive and nonconsumptive recreationists. Journal of Leisure Research, 14(3), 195-206.
88. Williams, D. R. (1989). Great expectations and the limits to satisfaction: A review of recreation and consumer satisfaction research. Tampa, FL: USDA Forest Service.
89. Yim, C.-K., & Kannan, P. K. (1999). Consumer behavioral loyalty: a segmentation model and analysis. Journal of Business Research, 44(2), 75-92.
90. Yoon, Y., & Uysal, M. (2005). An examination of the effects of motivation and satisfaction on destination loyalty: a structural model. Tourism Management, 26, 45-56.
91. Yuksel, A. (2001). Managing customer satisfaction and retention: a case of tourist destinations, Turkey. Journal of Vacation Marketing 7(2), 153-168.
92. Zuckerman, M. (1971). Dimensions of sensation seeking. Journal of Consulting and Clinical Psychology, 36(1), 45-52.