Service quality in community pharmacy: An exploration of determinants

Research in Social and Administrative Pharmacy

Volumn 8, Issue 2, 2012, Pages 122-132

  White, Lesley ^a   Klinner, Christiane ^b  

^a CHARLES STURT UNIVERSITY   (Australia)

^b University of Sydney   (Australia)

Author keywords

Australia; Community pharmacy services; Pharmacy staff perspective; Service quality determinants

Indexed keywords

ADULT; ARTICLE; CONSUMER; HEALTH CARE QUALITY; HUMAN; INTERPERSONAL COMMUNICATION; INTERVIEW; MIDDLE AGED; ORGANIZATION AND MANAGEMENT; PHARMACIST; PHARMACY; PROFESSIONAL STANDARD; STANDARD;

ADULT; COMMUNICATION; COMMUNITY PHARMACY SERVICES; CONSUMER SATISFACTION; HUMANS; INTERVIEWS AS TOPIC; MIDDLE AGED; PHARMACISTS; PROFESSIONAL ROLE; QUALITY OF HEALTH CARE; YOUNG ADULT;

EID: 84858266555     PISSN: 15517411     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.sapharm.2011.01.002     Document Type: Article

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