Development and validation of the satisfaction with pharmacist scale

Pharmacotherapy

Volumn 20, Issue 7 I, 2000, Pages 837-843

  Hernández, Lesbia ^a   Chang, Chih Hung ^b   Cella, David ^b   Corona, María ^b   Shiomoto, Gail ^c   McGuire, Deborah B ^d  

^a UNIVERSITY OF PUERTO RICO   (Puerto Rico)

^b NORTHWESTERN UNIVERSITY   (United States)

^c Cook County Hospital ^*  (United States)

^d UNIVERSITY OF PENNSYLVANIA   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

ACQUIRED IMMUNE DEFICIENCY SYNDROME; ADULT; AGED; ARTICLE; CANCER; CLINICAL PHARMACY; FEMALE; HUMAN; HUMAN IMMUNODEFICIENCY VIRUS INFECTION; HUMAN RELATION; MAJOR CLINICAL STUDY; MALE; OUTCOMES RESEARCH; PATIENT SATISFACTION; PHARMACEUTICAL CARE; PHARMACIST; RATING SCALE; VALIDATION PROCESS;

EID: 0342647477     PISSN: 02770008     EISSN: None     Source Type: Journal    
DOI: 10.1592/phco.20.9.837.35188     Document Type: Article

References (40)

1. Penna RP. Pharmaceutical care: pharmacy mission for the 1990s. Am J Hosp Pharm 1990;47:543-9.
2. Strand LM, Guerrero R, Nickman NA, Morley P. Integrated patient-specific model of pharmacy practice. Am J Hosp Pharm 1990;47:550-4.
3. Strand LM, Cipolle RJ, Morley PC. Pharmaceutical care: an introduction. Current concepts. Kalamazoo, MI: Upjohn Company, 1992.
4. Helpler CD, Strand LM. Opportunities and responsibilities in pharmaceutical care. Am J Hosp Pharm 1990;47:533-43.
5. American Society of Hospital Pharmacists. Statement on pharmaceutical care. Am J Hosp Pharm 1993;50:1720-3.
6. American Society of Health-System Pharmacists. Guidelines on a standardized method for pharmaceutical care. Am J Health-Syst Pharm 1996;53(14):1713-16.
7. International Pharmaceutical Federation. FIP statement of professional standards - pharmaceutical care. September 4, 1998. Available from: URL: http://vvww.fip.iil/pdf/pharmcare. pdf.
8. Giltlow HS, Melby M. Framework for continuous quality improvement in the provision of pharmaceutical care. Am J Hosp Pharm 1991;48:1917-25.
9. Gouveia WA, Bungay KM, Massaro FJ, Ware JE. Paradigm for the management of patient outcomes. Am J Hosp Pharm 1991;48:1912-16
10. Krowinski WJ, Steiber SR. Measuring and managing patient satisfaction, 2nd ed. Chicago: American Hospital Publishing, 1996.
11. Pascoe GC. Patient satisfaction in primary health care: a literature review and analysis. Evaluation and Program Planning 1983;6:185-210.
12. Ware JE, Snyder MK, Wright WR, et al. Defining and measuring patient satisfaction with medical care. Evaluation and Program Planning 1983;6:247-63.
13. Ware MK, Ware JE. Dimensions of patient attitudes regarding doctors and medical care services. Med Care 1975;13:669-82.
14. Mackeigan LD, Larson LN. Development and validation of an instrument to measure patient satisfaction with pharmacy services. Med Care 1989;27:522-36.
15. Johnson JA, Coons SJ, Hays RD. The structure of satisfaction with pharmacy services. Med Care 1998;36:244-50.
16. Schommer JC, Kucu Karslan SN. Measuring patient satisfaction with pharmaceutical services. Am J Health-Syst Pharm 1997;54:2721-32.
17. Malone DC, Rascoti KL, Gagnon JP. Consumers' evaluation of value-added pharmacy service. Am Pharm 1993;533:48-56.
18. Erstad BL, Draugalis JR, Waldrop SM, et al. Patients' perception of increased pharmacy contact. Pharmacotherapy 1994;14:724-8.
19. Briesacher B, Corey R. Patient satisfaction with pharmaceutical services at independent and chain pharmacies. Am J Health-Syst Pharm 1997;54:531-6.
20. Larson JW. Patient satisfaction with delivery of products and information by an ambulatory care pharmacy. Am J Health-Syst Pharm 1998;55:1025-9.
21. National Coalition of Hispanic Health and Human Services Organizations. Delivering preventive care to Hispanics: a manual for providers. Washington, DC: Author, 1988.
22. Flajerty JA, Gaviria FM, Pathak D, et al. Developing instruments for cross-cultural psychiatry research, J Nerv Ment Dis 1988;176:257.
23. Cella D, Hernández L, Bonomi A, et al. Spanish language translation and initial validation of the functional assessment of cancer therapy quality of life instrument. Med Care 1998;36:1407-18.
24. Marin G, Marin BVO. Research with Hispanic populations. In: Bickman L, Rog DJ, eds. Applied social research method series, vol 23. Ncwbury Park, CA: Sage, 1991.
25. Cronbach LJ. Coefficient alpha and the internal structure of tests. Psychometrika 1951;16:297-334.
26. Wright BD, Masters GN. Rating scale analysis. Chicago: MESA Press, 1982.
27. Wright BD, Linacre JM. BIGSTEPS: Rasch analysis for all two-facet models [computer software]. Chicago: MESA Press, 1998.
28. Linacre JM, Wright BD. A user's guide to BIGSTEPS Chicago: MESA Press, 1993.
29. Wright BD, Stone MH. Best test design. Chicago: MESA Press, 1979.
30. Smith RM. A comparison of the Rasch separate calibration and between fit methods of detecting item bias. Educ Psychol Measure 1996;56:403-18.
31. Tukey JW. The problem of multiple comparisons. Princeton, NJ: Princeton University Press, 1953.
32. Scheffe HA. A method for judging all contrasts in the analysis of variance. Biometrika 1953;40:87-104.
33. Farris KB, Kirking DM. Assessing the quality of pharmaceutical care. 11. Application of concepts of quality assessment from medical care. Ann Pharmacother 1997;27:213-15.
34. Somani SM, Daniels CE, Jermstad RL. Patient satisfaction with outpatient pharmaceutical services. Am J Hosp Pharm 1982;39:1025-7.
35. Mackowiak JI, Manasse HR. Expectations for ambulatory services in traditional and office-practice pharmacies. Am J Hosp Pharm 1984;41:1140-46.
36. Schneider JK, Nickman NA. Assessment of pharmaceutical care needs in an ambulatory setting. Hosp Pharm 1994;29:238-42.
37. Muller RJ, Kleinberg ML, Barkas G, et al. Patient satisfaction with ambulatory-care pharmaceutical services in a major cancer center. Am J Hosp Pharm 1998;45:1908-10.
38. Beck JK, Dries TJ, Cook EC. Development of an interdisciplinary, telephone-based care program. Am J. Health-Syst Pharm 1998;55:453-7.
39. Johnson KA, Parker JP, McCombs JS, et al. The Kaiser Permanente/USC patient consultation study: patient satisfaction with pharmaceutical services. Am J Health-Syst Pharm 1998;55:2621-9.
40. Reese PR, Joseph A. Quality translations - no substitution for psychometric evaluation. Quality of Life Research 1995;4:573.