Medical secretaries' care of records: The cooperative work of a non-clinical group

Proceedings of the ACM Conference on Computer Supported Cooperative Work, CSCW

Volumn , Issue , 2012, Pages 921-930

  Bossen, Claus ^a   Groth Jensen, Lotte ^a   Witt, Flemming ^a  

^a AARHUS UNIVERSITY   (Denmark)

Author keywords

electronic health records; health care; invisible work; medical secretaries; non clinical groups

Indexed keywords

COOPERATIVE WORKS; ELECTRONIC HEALTH RECORD; ELECTRONIC HEALTH RECORD SYSTEMS; GATEKEEPING; HEALTH INFORMATICS; INVISIBLE WORK; MEDICAL SECRETARIES; NON-CLINICAL GROUPS; PATIENT RECORD;

COMPUTER SUPPORTED COOPERATIVE WORK; HEALTH CARE; HOSPITALS; INTERACTIVE COMPUTER SYSTEMS;

GROUPWARE;

EID: 84858257116     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1145/2145204.2145341     Document Type: Conference Paper

References (47)

1. Abraham, J. and Reddy, M.C. Moving patients around. In Proc. CSCW'08, ACM (2008), 225-228.
2. Aydin, C.E. and Rice, R.E. Bringing Social Worlds Together. Journ. Health and Social Behavior, 33(2) (1996), 168-185.
3. Balka, E. and Wagner, I. Making things work. In Proc. CSCW'06, ACM (2008), 229-238.
4. Bardram, J. and Bossen, C. Mobility Work. Journ. of CSCW, 14, Springer (2005), 131-160.
5. Bardram, J., Hansen, T.R., Søgaard, M. AwareMedia. In Proc. of CSCW'06, ACM (2006), 109-118.
6. Barley, S.R. The Alignment of Technology and Structure through Roles and Networks. Adm. Science Quarterly 35(1) (1990), 61-103.
7. Barley, S.R. Technicians in the Workplace. Adm. Science Quarterly 41(3) (1996), 404-441.
8. Berg, M. Accumulating and Coordinating. Journ. of CSCW. 8(4) (1999), 373-401.
9. Berner, E.S., Detmer, D.E., and Simborg, D. Will the Wave Finally Break? Journ. of the American Medical Informatics Association, 12(1) (2005), 3-7.
10. Bjørn, P. and Rødje, K. Triage Drift. Journ. of CSCW, 1(4) (2008), 395-419.
11. Blomberg, J., Suchman, L., and Trigg. R. Reflections on a Work-Oriented Design Project. In Bowker, G. C., Star, S. L., Turner, W., and Gasser, S. (eds): Social Science, Technical Systems, and Cooperative Work. Mahwah, Lawrence Earlbaum (1997), 189-215.
12. Bossen, C. Accounting and co-constructing. Journ. of CSCW, 20(6) (2011), 473-495.
13. Bowers, J. The Work to Make a Network Work. Proc. of CSCW'94, (1994), 287-98.
14. Casper, M. Working On and Around Human Fetuses. In Berg, M. and Mol, A. Differences in Medicine. Durham and London, Duke University Press (1998), 28-52.
15. Comptroller and Auditor General. The National Programme for IT in the NHS. Department of Health, London, The Stationery Office (2011)
16. Dorda, W., Duftschmid, G., Gerhold, L., Gall, W., and Gamball, J. Austria's Path Towards Nationwide Electronic Health Records. Methods of Inf. in Medicine, 47, 2 (2008), 117-123. (Pubitemid 351438401)
17. Ehrlich, K. and Cash, D. The Invisible World of Intermediaries. Journ. of CSCW, 8(1) (1999), 147-167.
18. Ellingsen, G. and Røed, K. The Role of Integration in Health-Based Information Infrastructures. Journ. of CSCW, 19(6) (2010), 557-584.
19. Erickson, T., Danis, C.M., Kellogg, W.A., and Helander, M.E. Assistance: the work practices of human administrative assistants and their implications for IT & organization. Proc. of CSCW'08, ACM (2008), 609-618.
20. Fujimura, J. Crafting Science: Standardized Packages, Boundary Objects, and 'Translation'. In Pickering, A. (ed) Science as Culture and Practice. Chicago & London, University of Chicago Press (1992), 168-211.
21. Glenn, E. and. Feldberg, R.L. Degraded and Deskilled. Social Problems, 24(1) (1997), 52-64.
22. Goodman, S.E. and Perby, M-L. Computerization and the skill in women's work. In Olerup, A., Schneider, L. and Monod, E (eds) Women, Work and Computerization. Amsterdam, North-Holland (1985), 23-42.
23. Greenhalgh, T., Potts, H.W., Geoff, W., Bark, P. and Swinglehurst, D. Tensions and Paradoxes in Electronic Patient Record Research. Milbank Quarterly, 87(4) (2009), 729-788.
24. Grudin, J. Computer-Supported Cooperative Work: History and Focus. Computer, 27(5) (1994), 19-26.
25. Harper, R.P. Inside the IMF. Aca. Press, Orlando (1997)
26. Häkkinen L., Hilmola O. ERP evaluation during the shakedown phase: lessons from an after-sales division. Information Systems Journal, 18 (2008), 73-100.
27. Heath, C., Svensson, M.S., Hindmarsh, J., Luff, P. and Lehn, D.v. Configuring Awareness. Journ. of CSCW, 11 (2002), 317-347.
28. Latour, B. Science in Action. Harvard UP (1987)
29. Lee, C. P. Boundary Negotiating Artifacts. Journ. of CSSW, 16 (2007), 307-339.
30. Lutters, W.G. and Ackerman, M.S. Beyond Boundary Objects. Journ. of CSCW, 19(3) (2007), 341-372.
31. Martin, D., Hartswood, M., Slack, R. and Voss, A. Achieving Dependability in the Configuration, Integration and Testing of Healthcare Technologies. Journ. of CSCW, 15(5-6) (2006), 467-499. (Pubitemid 46122375)
32. Muller, M. J. Invisible Work of Telephone Operators. Journ. of CSCW, 8(1-2), Springer (1999), 31-61.
33. Orr, J. E. Talking about Machines. An Ethnography of a Modern Job. Ithaca, Cornell University Press (1996).
34. Paul, S. A. and Reddy, M.C. Understanding together. Proc. of CSCW'10, ACM (2010), 321-330.
35. Pennington, D. The Dynamics of Material Artifacts in Collaborative Research Teams. Journ. of CSCW, 19(3) (2010), 175-199.
36. Power, M. The Audit Society. Oxford, OUP (1997).
37. Reddy, M., Dourish, P. and Pratt, W. Coordinating Heterogeneous Work. Proc. of ECSCW'01, Klüver (2001), 239-58.
38. Reddy, M. and Spence, P.R. Collaborative information seeking. Inf. Process Management, 44 (2008), 242-255.
39. Schmidt, K. and Wagner, I. Ordering Systems. Journ. of CSCW, 13(5-6) (2004), 349-408.
40. Spence, P. R. and Reddy, M.C. The 'active' gatekeeper in collaborative information seeking activities. Proc. of GROUP'07, ACM (2007).: 277-280.
41. Star, S. L. and Griesemer, J.R. Institutional Ecology, 'Translations' and Boundary Objects. Social Studies of Science 19(3) (1989), 387-420.
42. Star, S.L. and Strauss, A. Layers of Silence, Arenas of Voice. Journ. of CSCW, 8 (1999), 9-30.
43. Strauss, A. The Continual Permutations of Action. New York, Aldine de Gruyter (1993).
44. Subrahmanian, E., Monarch, I. Monarch, I., Suresh, K., Granger, H., Milliken, R. and Westerberg, A. Boundary Objects and Prototypes at the Interfaces of Engineering Design. Journ. of CSCW, 12(3) (2003), 185-203.
45. Suchman, L. Making Work Visible. Communications of the ACM, 38(9), (1995), 56-63.
46. Webster, J. Shaping Women's Work. Gender, Employment and Information Technology. London & New York, Longman (1996).
47. Yin R.K. Case study research. Design and Methods. Newbury Park USA: Sage, (1991).