Beyond boundary objects: Collaborative reuse in aircraft technical support

Computer Supported Cooperative Work

Volumn 16, Issue 3, 2007, Pages 341-372

  Lutters, Wayne G ^a   Ackerman, Mark S ^b  

^a University of Marylandw Baltimore County   (United States)

^b UNIVERSITY OF MICHIGAN   (United States)

Author keywords

Boundary objects; Collaborative work; High reliability organizations; Hotlines; Information reuse; Organizational memory; Safety; Service engineering; Technical support

Indexed keywords

ENGINEERS; INFORMATION ANALYSIS; SAFETY ENGINEERING; SOCIETIES AND INSTITUTIONS; TECHNICAL PRESENTATIONS;

BOUNDARY OBJECTS; COLLABORATIVE WORK; HIGH RELIABILITY ORGANIZATIONS; INFORMATION REUSE; ORGANIZATIONAL MEMORY; SERVICE ENGINEERING;

COMPUTER SUPPORTED COOPERATIVE WORK;

EID: 34249909822     PISSN: 09259724     EISSN: 15737551     Source Type: Journal    
DOI: 10.1007/s10606-006-9036-x     Document Type: Article

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