Experiences from knowledge management implementations in companies of the software sector

Business Process Management Journal

Volumn 9, Issue 3, 2003, Pages 354-381

  Apostolou, Dimitris ^a   Mentzas, Gregoris ^b  

^a Planet Ernst and Young   (Greece)

^b NATIONAL TECHNICAL UNIVERSITY OF ATHENS   (Greece)

Author keywords

Knowledge management; Knowledge workers; Networks; Software

Indexed keywords

EID: 84986172530     PISSN: 14637154     EISSN: None     Source Type: Journal    
DOI: 10.1108/14637150310477939     Document Type: Article

References (26)

1. Applehans, W., Globe, A. and Laugero, G. (1999), Managing Knowledge. A Practical Web-based Approach, Addison-Wesley Information Technology Series, Addison-Wesley, Reading MA.
2. Barney, J. (1991), “Firm resources and sustained competitive advantage”, Journal of Management, No. 17, pp. 99-120.
3. Belohlav, J. (1996), “The evolving competitive paradigm”, Business Horizons, March-April, pp. 11-19.
4. Cap Gemini (1999) Managing your knowledge for sustainable competitive advantage, White Paper.
5. Davenport, T. and Prusak, L. (1998), Working Knowledge: How Organisations Manage What They Know, Harvard Business School Press, Boston, MA.
6. Day, J. and Wendler, J. (1998), “The new economics of organisation”, The Mckinsey Quarterly, Vol. 1, p. 19.
7. den Hartigh, E. and Langerak, F. (2001), “Managing increasing returns”, European Management Journal, Vol. 19 No. 4, pp. 370-8.
8. Drucker, P. (1997), “The future that has already happened”, Harvard Business Review, September-October.
9. Glazer, R. (1991), “Marketing in an information-intensive environment: strategic implications of knowledge as an asset”, Journal of Marketing, Vol. 55, pp. 1-19.
10. Grant, R. (1991), “The resource-based theory of competitive advantage: implications for strategy formulation”, California Management Review, Vol. 33 No. 3, pp. 114-35.
11. Hansen, M.T., Nohria, N. and Tierney, T. (1999), “What's your strategy for managing knowledge?”, Harvard Business Review, March-April, pp. 107-16.
12. Know-Net Consortium (1999), The Know-Net WWW site, available at: www.know-net.org
13. KPMG (1999), The knowledge journey, White Paper.
14. Kühn, O. and Abecker, A. (1997), “Corporate memories for knowledge management in industrial practice: prospects and challenges”, Journal of Universal Computer Science, Vol. 3 No. 8, pp. 929-54.
15. Lever Consortium (2001), The Lever WWW site, available at: www.kmlever.com
16. Mentzas, G.N., Apostolou, D., Young, R. and Abecker, A. (2000), “Knowledge networking: a holistic approach, method and tool for leveraging corporate knowledge”, Journal of Knowledge Management, Vol. 5 No. 1, pp. 94-106.
17. Newbern, D. and Dansereau, D.F. (1995), “Knowledge maps for knowledge management”, in Wiig, K.M. (Ed.), Knowledge Management Methods, Schema Press, Arlington, TX.
18. Ovum (1999), Knowledge management: building the collaborative enterprise, market report.
19. Porter, M. (1980), Competitive Strategy: Techniques for Analyzing Industries and Competition, The Free Press, New York, NY.
20. Schreiber, G. (1999), Knowledge Engineering and Management: The CommonKADS Methodology, MIT Press, Cambridge, MA.
21. Spek, R. and Spijkevert, A. (1997), Knowledge Management, Dealing Intelligently with Knowledge, The Knowledge Management Network, CIBIT, Utrecht.
22. Spender, J. (1996), “Making knowledge the basis of a dynamic theory of the firm”, Strategic Management Journal, Vol. 17, pp. 45-62.
23. Staab, S., Studer, R., Schnurr, H.-P. and Sure, Y. (2001), “Knowledge processes and ontologies”, IEEE Intelligent Systems, January/February.
24. Teece, D., Pisano, G. and Shuen, A. (1997), “Dynamic capabilities and strategic management”, Strategic Management Journal, Vol. 18, pp. 509-33.
25. Wernerfelt, B. (1984), “A resource-based view of the firm”, Strategic Management Journal, Vol. 14, pp. 4-12.
26. Wiig, K.M. (1995), Knowledge Management Methods, Schema Press, Arlington, TX.