Use of quality indicators in patient care: A senior primary care physician trying to take good care of his patients

JAMA

Volumn 307, Issue 9, 2012, Pages 956-964

  Landon, Bruce E ^a,b  

^a HARVARD MEDICAL SCHOOL   (United States)

^b BETH ISRAEL DEACONESS MEDICAL CENTER   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

CLINICAL INDICATOR; COST BENEFIT ANALYSIS; ELECTRONIC MEDICAL RECORD; FINANCIAL MANAGEMENT; GENERAL PRACTITIONER; GOOD CLINICAL PRACTICE; HEALTH CARE COST; HOME CARE; HUMAN; INFORMATION TECHNOLOGY; MEDICAL FEE; NOTE; PATIENT CARE; PERFORMANCE MEASUREMENT SYSTEM; PERSONALIZED MEDICINE; PHYSICIAN ATTITUDE; PRIORITY JOURNAL; REIMBURSEMENT; TOTAL QUALITY MANAGEMENT; VOLUNTARY REPORTING; WORK ENVIRONMENT;

EID: 84857868834     PISSN: 00987484     EISSN: 15383598     Source Type: Journal    
DOI: 10.1001/jama.2012.119     Document Type: Note

References (57)

1. Landon BE, Gill JM, Antonelli RC, Rich EC. Prospects for rebuilding primary care using the patient-centered medical home. Health Aff (Millwood). 2010;29 (5):827-834.
2. Reid RJ, Coleman K, Johnson EA, et al. The Group Health medical home at year 2: cost savings, higher patient satisfaction, and less burnout for providers. Health Aff (Millwood). 2010;29(5):835-843.
3. Davis K, Schoen C, Stremikis K. Mirror, Mirror on the Wall: How the Performance of the US Health Care System Compares Internationally, 2010 Update. June 2010. http://www.commonwealthfund.org/Publications/Fund-Reports/2010 /Jun/Mirror-Mirror-Update.aspx?page=all. Accessed February 1, 2012.
4. Davis K, Schoen C, Schoenbaum SC, et al. Mirror, Mirror on the Wall: An International Update on the Comparative Performance of American Health Care.May 2007. http://www.commonwealthfund.org/Publications/Fund-Reports/2007 /May/Mirror--Mirror-on-the-Wall--An-International-Update-on -the-Comparative- Performance-of-American-Healt.aspx. Accessed February 1, 2012.
5. McGlynn EA, Asch SM, Adams J, et al. The quality of health care delivered to adults in the United States. N Engl J Med. 2003;348(26):2635-2645. (Pubitemid 36741592)
6. Agency for Healthcare Research and Quality. National Healthcare Quality Report. Washington, DC: Dept of Health and Human Services; 2009.
7. Anderson GF, Frogner BK. Health spending in OECD countries: obtaining value per dollar. Health Aff (Millwood). 2008;27(6):1718-1727.
8. Anderson GF, Frogner BK, Reinhardt UE. Health spending in OECD countries in 2004: an update. Health Aff (Millwood). 2007;26(5):1481-1489.
9. Anderson GF, Hurst J, Hussey PS, Jee-Hughes M. Health spending and outcomes: trends in OECD countries, 1960-1998. Health Aff (Millwood). 2000; 19(3):150-157.
10. McClellan MB, Kessler DP. Technological Change in Health Care: A Global Analysis of Heart Attack. Ann Arbor: University of Michigan Press; 2002.
11. Murphy KM, Topel RH, eds. Measuring the Gains From Medical Research: An Economic Approach. Chicago, IL: University of Chicago Press; 2003.
12. Center for Medicare & Medicaid Services. National health expenditure accounts for 2008. https://www.cms.gov/nationalhealthexpenddata /02-nationalhealthaccountshistorical.asp. Accessed December 16, 2010.
13. Center for Studying Health System Change. Community Tracking Study Physician Survey. Ann Arbor, MI: Inter-University Consortium for Political and Social Research; 1997.
14. Merritt Hawkins. 2011 Survey of Final-Year Medical Residents. http://www .merritthawkins.com/pdf/mha2011residentsurvPDF.pdf. Accessed January 26, 2012.
15. Blank L, Kimball H, McDonald W, Merino J; ABIM Foundation; ACP Foundation; European Federation of Internal Medicine. Medical professionalism in the new millennium: a physician charter 15 months later. Ann Intern Med. 2003;138(10): 839-841. (Pubitemid 38124646)
16. National Committee on Quality Assurance. The State of Health Care Quality: Reform, the Quality Agenda and Resource Use. 2010. http://www.ncqa.org /Portals/0/State%20of%20Health%20Care/2010/SOHC%202010%20-%20Full2 .pdf. Accessed July 27, 2011.
17. Kupersmith J, Francis J, Kerr E, et al. Advancing evidence-based care for diabetes: lessons from the Veterans Health Administration. Health Aff (Millwood). 2007;26(2):w156-w168.
18. Jamtvedt G, Young JM, Kristoffersen DT, O'Brien MA, Oxman AD. Audit and feedback: effects on professional practice and health care outcomes. Cochrane Database Syst Rev. 2006;(2):CD000259.
19. Weiss KB,Wagner R. Performance measurement through audit, feedback, and profiling as tools for improving clinical care. Chest. 2000;118(2)(suppl):53S- 58S. (Pubitemid 30637779)
20. Greene RA, Beckman H, Chamberlain J, et al. Increasing adherence to a community- based guideline for acute sinusitis through education, physician profiling, and financial incentives. Am J Manag Care. 2004;10(10):670-678. (Pubitemid 39434782)
21. Davidoff F, Batalden P, Stevens D, Ogrinc G, Mooney S; SQUIRE Development Group. Publication guidelines for improvement studies in health care: evolution of the SQUIRE Project. Ann Intern Med. 2008;149(9):670-676.
22. Balas EA, Boren SA, Brown GD, Ewigman BG, Mitchell JA, Perkoff GT. Effect of physician profiling on utilization. J Gen Intern Med. 1996;11(10):584-590.
23. Hibbard JH, Stockard J, Tusler M. Hospital performance reports: impact on quality, market share, and reputation. Health Aff (Millwood). 2005;24(4): 1150-1160. (Pubitemid 41058615)
24. Campbell S, Reeves D, Kontopantelis E, Middleton E, Sibbald B, Roland M. Quality of primary care in England with the introduction of pay for performance. N Engl J Med. 2007;357(2):181-190.
25. Campbell SM, Reeves D, Kontopantelis E, Sibbald B, Roland M. Effects of pay for performance on the quality of primary care in England. N Engl J Med. 2009; 361(4):368-378.
26. Rosenthal MB, Frank RG, Li Z, Epstein AM. Early experience with pay-for-performance: from concept to practice. JAMA. 2005;294(14):1788-1793. (Pubitemid 41434625)
27. Landon BE, Hicks LS, O'Malley AJ, et al. Improving the management of chronic disease at community health centers. N Engl J Med. 2007;356(9):921-934. (Pubitemid 46339911)
28. Chin MH, Cook S, Drum ML, et al Midwest Cluster Health Disparities Collaborative. Improving diabetes care in Midwest community health centers with the health disparities collaborative. Diabetes Care. 2004;27(1):2-8. (Pubitemid 38196700)
29. Poon EG, Wright A, Simon SR, et al. Relationship between use of electronic health record features and health care quality: results of a statewide survey. Med Care. 2010;48(3):203-209.
30. Buntin MB, Burke MF, Hoaglin MC, Blumenthal D. The benefits of health information technology: a review of the recent literature shows predominantly positive results. Health Aff (Millwood). 2011;30(3):464-471.
31. Soumerai SB, Avorn J. Economic and policy analysis of university-based drug "detailing". Med Care. 1986;24(4):313-331. (Pubitemid 16144398)
32. Simon SR, Majumdar SR, Prosser LA, et al. Group vs individual academic detailing to improve the use of antihypertensive medications in primary care: a clusterrandomized controlled trial. Am J Med. 2005;118(5):521-528. (Pubitemid 40615476)
33. Audet A-MJ, Doty MM, Shamasdin J, Schoenbaum SC. Measure, learn, and improve: physicians' involvement in quality improvement. Health Aff (Millwood). 2005;24(3):843-853.
34. Landon BE, Rosenthal MB, Normand S-LT, Frank RG, Epstein AM. Quality monitoring and management in commercial health plans. Am J Manag Care. 2008; 14(6):377-386. (Pubitemid 351928443)
35. Rosenthal MB. Beyond pay for performance-emerging models of providerpayment reform. N Engl J Med. 2008;359(12):1197-1200.
36. Centers for Medicare&Medicaid Services. Physician Quality Reporting Initiative. https://www.cms.gov/PQRS. Accessed April 11, 2011.
37. Casalino L, Gillies RR, Shortell SM, et al. External incentives, information technology, and organized processes to improve health care quality for patients with chronic diseases. JAMA. 2003;289(4):434-441. (Pubitemid 36119963)
38. Rittenhouse DR, Shortell SM, Gillies RR, et al. Improving chronic illness care: findings from a national study of care management processes in large physician practices. Med Care Res Rev. 2010;67(3):301-320.
39. Damberg CL, Shortell SM, Raube K, et al. Relationship between quality improvement processes and clinical performance. Am J Manag Care. 2010;16 (8):601-606.
40. Friedberg MW, Steelfisher GK, Karp M, Schneider EC. Physician groups' use of data from patient experience surveys. J Gen Intern Med. 2011;26(5):498-504.
41. Friedberg MW, Safran DG, Coltin KL, Dresser M, Schneider EC. Readiness for the patient-centered medical home: structural capabilities of Massachusetts primary care practices. J Gen Intern Med. 2009;24(2):162-169.
42. Friedberg MW, Coltin KL, Safran DG, Dresser M, Zaslavsky AM, Schneider EC. Associations between structural capabilities of primary care practices and performance on selected quality measures. Ann Intern Med. 2009;151(7):456-463.
43. Tunis SR, Hayward RSA, Wilson MC, et al. Internists' attitudes about clinical practice guidelines. Ann Intern Med. 1994;120(11):956-963. (Pubitemid 24179158)
44. Werner RM, McNutt R. A new strategy to improve quality: rewarding actions rather than measures. JAMA. 2009;301(13):1375-1377.
45. Shekelle PG. Why don't physicians enthusiastically support quality improvement programmes? Qual Saf Health Care. 2002;11(1):6-8.
46. Cabana MD, Rand CS, Powe NR, et al. Why don't physicians follow clinical practice guidelines? a framework for improvement. JAMA. 1999;282(15):1458-1465. (Pubitemid 29493800)
47. Hayward RA. All-or-nothing treatment targets make bad performance measures. Am J Manag Care. 2007;13(3):126-128. (Pubitemid 46435370)
48. Landon BE, Normand S-LT, Blumenthal D, Daley J. Physician clinical performance assessment: prospects and barriers. JAMA. 2003;290(9):1183-1189. (Pubitemid 37430424)
49. Chaudhry B, Wang J, Wu S, et al. Systematic review: impact of health information technology on quality, efficiency, and costs of medical care. Ann Intern Med. 2006;144(10):742-752. (Pubitemid 46780634)
50. Poon EG, Wang SJ, Gandhi TK, Bates DW, Kuperman GJ. Design and implementation of a comprehensive outpatient results manager. J Biomed Inform. 2003; 36(1-2):80-91. (Pubitemid 37206393)
51. Evidence on the Costs and Benefits of Health Information Technology: Testimony Before the Subcommittee on Health, Committee on Ways and Means, US House of Representatives (statement of Peter R. Orzag). July 24, 2008. http: //www.cbo.gov/ftpdocs/95xx/doc9572/07-24-HealthIT.pdf. Accessed February 1, 2012.
52. Shah NR, Seger AC, Seger DL, et al. Improving acceptance of computerized prescribing alerts in ambulatory care. J Am Med Inform Assoc. 2006;13(1): 5-11. (Pubitemid 41828329)
53. Isaac T, Weissman JS, Davis RB, et al. Overrides of medication alerts in ambulatory care. Arch Intern Med. 2009;169(3):305-311.
54. Chernew ME, Mechanic RE, Landon BE, Safran DG. Private-payer innovation in Massachusetts: the "alternative quality contract." Health Aff (Millwood). 2011; 30(1):51-61.
55. Chassin MR, Loeb JM, Schmaltz SP, Wachter RM. Accountability measures-using measurement to promote quality improvement. N Engl J Med. 2010; 363(7):683-688.
56. American Academy of Family Physicians; American Academy of Pediatrics; American College of Physicians; American Osteopathic Association. Joint Principles of the Patient-Centered Medical Home. February 2007. http://www .aafp.org/online/etc/medialib/aafp-org/documents/policy/fed / jointprinciplespcmh0207.Par.0001.File.tmp/022107medicalhome.pdf. Accessed February 1, 2012.
57. Berenson RA, Rich EC. How to buy a medical home? policy options and practical questions. J Gen Intern Med. 2010;25(6):619-624.