메뉴 건너뛰기




Volumn 15, Issue 1, 2012, Pages 78-86

Patients' experiences and views of an emergency and urgent care system

Author keywords

Emergency and urgent care; Health care quality assessment; Health care systems; Patient satisfaction

Indexed keywords

ADOLESCENT; ADULT; AGED; ARTICLE; CHILD; EMERGENCY HEALTH SERVICE; FEMALE; HEALTH CARE QUALITY; HUMAN; INFANT; INTERVIEW; MALE; MIDDLE AGED; NATIONAL HEALTH SERVICE; OUTPATIENT DEPARTMENT; PATIENT SATISFACTION; PRESCHOOL CHILD; UNITED KINGDOM; UTILIZATION REVIEW;

EID: 84857409218     PISSN: 13696513     EISSN: 13697625     Source Type: Journal    
DOI: 10.1111/j.1369-7625.2010.00659.x     Document Type: Article
Times cited : (20)

References (23)
  • 1
    • 84857452424 scopus 로고    scopus 로고
    • Department of Health. Reforming Emergency Care. First Steps to a New Approach, Available at:, accessed 26 January 2010.
    • Department of Health. Reforming Emergency Care. First Steps to a New Approach, 2001. Available at:, accessed 26 January 2010.
    • (2001)
  • 2
    • 84857452423 scopus 로고    scopus 로고
    • Department of Health. Emergency Access. Clinical Case for Change: Report by Sir George Alberti, Available at:, accessed 26 January 2010.
    • Department of Health. Emergency Access. Clinical Case for Change: Report by Sir George Alberti, 2007. Available at:, accessed 26 January 2010.
    • (2007)
  • 3
    • 84857450670 scopus 로고    scopus 로고
    • Department of Health. Direction of Travel for Urgent Care: A Discussion Document, Available at:, accessed 26 January 2010.
    • Department of Health. Direction of Travel for Urgent Care: A Discussion Document, 2006. Available at:, accessed 26 January 2010.
    • (2006)
  • 4
    • 34249030902 scopus 로고    scopus 로고
    • Exploring the effect of changes to service provision on the use of unscheduled care in England: population surveys
    • O'Cathain A, Knowles E, Munro J, Nicholl J. Exploring the effect of changes to service provision on the use of unscheduled care in England: population surveys. BMC Health Services Research, 2007; 7: 61.
    • (2007) BMC Health Services Research , vol.7 , pp. 61
    • O'Cathain, A.1    Knowles, E.2    Munro, J.3    Nicholl, J.4
  • 5
    • 77953195882 scopus 로고    scopus 로고
    • Testing survey methodology to measure patients' experiences and views of the emergency and urgent care system: telephone versus postal survey
    • O'Cathain A, Knowles E, Nicholl J. Testing survey methodology to measure patients' experiences and views of the emergency and urgent care system: telephone versus postal survey. BMC Medical Research Methodology, 2010; 10: 52.
    • (2010) BMC Medical Research Methodology , vol.10 , pp. 52
    • O'Cathain, A.1    Knowles, E.2    Nicholl, J.3
  • 6
    • 43949120136 scopus 로고    scopus 로고
    • Characteristics of the emergency and urgent care system important to patients: a qualitative study
    • O'Cathain A, Coleman P, Nicholl J. Characteristics of the emergency and urgent care system important to patients: a qualitative study. Journal of Health Services Research and Policy, 2008; 13: 19-25.
    • (2008) Journal of Health Services Research and Policy , vol.13 , pp. 19-25
    • O'Cathain, A.1    Coleman, P.2    Nicholl, J.3
  • 7
    • 79953791545 scopus 로고    scopus 로고
    • Measuring patients' experiences and views of the emergency and urgent care system: psychometric testing of the Urgent Care System Questionnaire
    • in press
    • O'Cathain A, Knowles E, Nicholl J. Measuring patients' experiences and views of the emergency and urgent care system: psychometric testing of the Urgent Care System Questionnaire. Quality and Safety in Health Care, in press 2011.
    • (2011) Quality and Safety in Health Care
    • O'Cathain, A.1    Knowles, E.2    Nicholl, J.3
  • 8
    • 84857454940 scopus 로고    scopus 로고
    • Healthcare Commission. Not Just a Matter of Time: A Review of Urgent and Emergency Care Services in England, Available at:, accessed 26 January 2010.
    • Healthcare Commission. Not Just a Matter of Time: A Review of Urgent and Emergency Care Services in England, 2008. Available at:, accessed 26 January 2010.
    • (2008)
  • 9
    • 28044452116 scopus 로고    scopus 로고
    • Department of Health. Department of Health: London
    • Department of Health. Transforming Emergency Care. Department of Health: London, 2004.
    • (2004) Transforming Emergency Care
  • 10
    • 84857450671 scopus 로고    scopus 로고
    • MCRU Programme 2006-2010. Emergency and Urgent Care Systems. Final Interim Report of Phase 2006-2008. Department of Health January 2009. Available at:, accessed 26 January 2010.
    • Nicholl J, Coleman P, Knowles E, O'Cathain A, Turner J. MCRU Programme 2006-2010. Emergency and Urgent Care Systems. Final Interim Report of Phase 2006-2008. Department of Health January 2009. Available at:, accessed 26 January 2010.
    • Nicholl, J.1    Coleman, P.2    Knowles, E.3    O'Cathain, A.4    Turner, J.5
  • 12
    • 34247245165 scopus 로고    scopus 로고
    • Comparing care at walk-in centres and at accident and emergency departments: an exploration of patient choice, preference and satisfaction
    • Chalder M, Montgomery A, Hollinghurst S et al. Comparing care at walk-in centres and at accident and emergency departments: an exploration of patient choice, preference and satisfaction. Emergency Medicine Journal, 2007; 24: 260-264.
    • (2007) Emergency Medicine Journal , vol.24 , pp. 260-264
    • Chalder, M.1    Montgomery, A.2    Hollinghurst, S.3
  • 14
  • 16
    • 0029806584 scopus 로고    scopus 로고
    • Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department
    • Thompson DA, Yarnold PR, Williams DR, Adams SL. Effects of actual waiting time, perceived waiting time, information delivery, and expressive quality on patient satisfaction in the emergency department. Annals of Emergency Medicine, 1996; 28: 657-665.
    • (1996) Annals of Emergency Medicine , vol.28 , pp. 657-665
    • Thompson, D.A.1    Yarnold, P.R.2    Williams, D.R.3    Adams, S.L.4
  • 17
    • 0028411675 scopus 로고
    • Telephone triage: how experienced nurses reach decisions
    • Edwards B. Telephone triage: how experienced nurses reach decisions. Journal of Advanced Nursing, 1994; 19: 717-724.
    • (1994) Journal of Advanced Nursing , vol.19 , pp. 717-724
    • Edwards, B.1
  • 18
    • 0023804880 scopus 로고
    • Thinking aloud as a strategy to improve decision making
    • Corcoran S, Narayan S, Moreland H. Thinking aloud as a strategy to improve decision making. Heart and Lung, 1988; 17: 463-468.
    • (1988) Heart and Lung , vol.17 , pp. 463-468
    • Corcoran, S.1    Narayan, S.2    Moreland, H.3
  • 19
    • 1842843871 scopus 로고    scopus 로고
    • The impact of a general practice co-operative on accident and emergency services, patient satisfaction and GP satisfaction
    • Pickin DM, O'Cathain A, Fall M et al. The impact of a general practice co-operative on accident and emergency services, patient satisfaction and GP satisfaction. Family Practice, 2004; 21: 180-182.
    • (2004) Family Practice , vol.21 , pp. 180-182
    • Pickin, D.M.1    O'Cathain, A.2    Fall, M.3
  • 20
    • 0034086096 scopus 로고    scopus 로고
    • Patient satisfaction with out-of-hours services; how do GP co-operatives compare with deputizing and practice-based arrangements?
    • Shipman C, Payne F, Hooper R, Dale J. Patient satisfaction with out-of-hours services; how do GP co-operatives compare with deputizing and practice-based arrangements? Journal of Public Health Medicine, 2000; 22: 149-154.
    • (2000) Journal of Public Health Medicine , vol.22 , pp. 149-154
    • Shipman, C.1    Payne, F.2    Hooper, R.3    Dale, J.4
  • 21
    • 37049006492 scopus 로고    scopus 로고
    • Public information needs after the poisoning of Alexander Litvinenko with polonium-210 in London: cross sectional telephone survey and qualitative analysis
    • Rubin GJ, Page L, Morgan O et al. Public information needs after the poisoning of Alexander Litvinenko with polonium-210 in London: cross sectional telephone survey and qualitative analysis. British Medical Journal, 2007; 335: 1143.
    • (2007) British Medical Journal , vol.335 , pp. 1143
    • Rubin, G.J.1    Page, L.2    Morgan, O.3
  • 22
    • 24944485122 scopus 로고    scopus 로고
    • Psychological and behavioural reactions to the bombings in London on 7 July 2005: cross sectional survey of a representative sample of Londoners
    • Rubin GJ, Brewin CR, Greenberg N, Simpson J, Wessely S. Psychological and behavioural reactions to the bombings in London on 7 July 2005: cross sectional survey of a representative sample of Londoners. British Medical Journal, 2005; 331: 606.
    • (2005) British Medical Journal , vol.331 , pp. 606
    • Rubin, G.J.1    Brewin, C.R.2    Greenberg, N.3    Simpson, J.4    Wessely, S.5
  • 23
    • 68249121541 scopus 로고    scopus 로고
    • Public perceptions, anxiety, and behaviour change in relation to the swine flu outbreak: cross sectional telephone survey
    • Rubin GJ, Amlot R, Page L, Wessely S. Public perceptions, anxiety, and behaviour change in relation to the swine flu outbreak: cross sectional telephone survey. British Medical Journal, 2009; 339: b2651.
    • (2009) British Medical Journal , vol.339
    • Rubin, G.J.1    Amlot, R.2    Page, L.3    Wessely, S.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.