Testing survey methodology to measure patients' experiences and views of the emergency and urgent care system: Telephone versus postal survey

BMC Medical Research Methodology

Volumn 10, Issue , 2010, Pages

  O'Cathain, Alicia ^a   Knowles, Emma ^a   Nicholl, Jon ^a  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

AMBULATORY CARE; ARTICLE; EMERGENCY HEALTH SERVICE; FEMALE; HUMAN; MALE; MIDDLE AGED; PATIENT SATISFACTION; POSTAL MAIL; QUESTIONNAIRE; RECALL; STANDARD; TELEPHONE; UNITED KINGDOM;

AMBULATORY CARE; EMERGENCY SERVICE, HOSPITAL; ENGLAND; FEMALE; HUMANS; MALE; MENTAL RECALL; MIDDLE AGED; PATIENT SATISFACTION; POSTAL SERVICE; QUESTIONNAIRES; TELEPHONE;

EID: 77953195882     PISSN: None     EISSN: 14712288     Source Type: Journal    
DOI: 10.1186/1471-2288-10-52     Document Type: Article

References (33)

1. Direction of travel for urgent care: A discussion document. Department of Health, 2006 http://www.dh.gov.uk/en/consultations/Liveconsultations/DH-4139428
2. Not just a matter of time: A review of urgent and emergency care services in England. Healthcare Commission, 2008 http://www.wehct.nhs.uk/hcc-report.pdf
3. Characteristics of the emergency and urgent care system important to patients: a qualitative study. A O'Cathain P Coleman J Nicholl, J Health Serv Res Policy 2008 13 19 25 10.1258/jhsrp.2007.007097 18416925
4. Exploring the effect of changes to service provision on the use of unscheduled care in England: population surveys. A O'Cathain E Knowles J Munro J Nicholl, BMC Health Serv Res 2007 7 61 10.1186/1472-6963-7-61 17466063
5. Department of Health, High quality care for all. Next stage review final report. London 2008
6. General Practice Assessment Questionnaire. National Primary Care Research and Development Centre, http://www.gpaq.info/
7. Developing a standard short questionnaire for the assessment of patient satisfaction with out-of-hours primary care. C Salisbury A Burgess V Lattimer D Heaney J Walker J Turnbull H Smith, Fam Pract 2005 22 560 569 10.1093/fampra/cmi050 15964865
8. Development and pilot testing of the questionnaire for use in NHS Trust-based Ambulance Emergency Services patient survey. M Dunckley C Osborn H Magee R Reeves, Picker Institute Europe 2004 http://www.nhssurveys.org
9. Emergency Department Core questionnaire. Picker Institute Europe, 2002 http://www.nhssurveys.org/surveys/296
10. Left in limbo: patients' views on care across the primary/secondary interface. C Preston F Cheater R Baker H Hearnshaw, Qual Health Care 1999 8 16 21 10.1136/qshc.8.1.16 10557664
11. MCRU Programme 2006-2010. Emergency and urgent care systems. Final Interim Report of Phase 2006-2008. J Nicholl P Coleman E Knowles A O'Cathain J Turner, Department of Health 2009 http://www.shef.ac.uk/content/1/c6/05/91/04/ final%20report.pdf
12. The prevalence of obstructive lung disease in a general population sample: the NICEPOPD study. E Murtagh LG Heaney J Gingles R Shepherd F Kee C Patterson J MacMahon, Eur J Epidemiol 2005 20 443 453 10.1007/s10654-005-1248-8 16080593
13. The National Women's Health Study: assembly and description of a population-based reproductive cohort. N Maconochie P Doyle S Prior, BMC Public Health 2004 4 35 10.1186/1471-2458-4-35 15298712
14. Identifying the population of health managers in one Canadian province: a two-stage approach. A Kazanjian N Pagliccia, Eval Program Plann 1996 19 95 102 10.1016/0149-7189(95)00042-9 (Pubitemid 126398961)
15. Epidemiology of vestibular vertigo. A neurological survey of the general population. H Neuhauser M von Brevern A Radtke F Lezius M Feldmann T Ziese T Lempert, Neurology 2005 65 898 904 10.1212/01.wnl.0000175987.59991.3d 16186531
16. The reliability of recall data: A literature review. Working paper of the ESRC research centre on micro-social change. S Dex, Essex 1991
17. Response effects in surveys: a review and synthesis. S Sudman NM Bradburn, Chicago, IL: Aldine 1974
18. The collection of service utilization data: A research note on validity. S Green J Kaufert R Corkhill A Creese D Dunt, Soc Sci Med 1979 3A 231 234
19. Patients as reliable reporters of medical care process. JB Brown ME Adams, Med Care 1992 30 400 411 10.1097/00005650-199205000-00003 1583918
20. Resource use data by patient report or hospital records: do they agree? ADM Kennedy AP Leigh-Brown DJ Torgerson J Campbell A Grant, BMC Health Serv Res 2002 2 2
21. An analysis of physician utilization by elderly persons: Systematic differences between self-report and archival information. GL Glandon MA Counte D Tancredi, J Gerontol 1992 47 245 S252 1512446
22. A validation study of patient interview data and pharmacy records for antihypertensive, statin, and antidepressant medication use among older women. DM Boudreau JR Daling KE Malone JS Gardner DK Blough SR Heckbert, Am J Epidemiol 2004 159 308 317 10.1093/aje/kwh038 14742292
23. Comparing claims data with medical record for pap smear rates. JB Fowles E Fowler C Craft CE McCoy, Eval Health Prof 1997 20 324 342 10.1177/ 016327879702000305 10183327
24. Health services utilization reporting in respiratory patients. WJ Ungar PC Coyte PMMPA Broad, J Clin Epidemiol 1998 51 1335 1342 10.1016/S0895-4356(98) 00117-6 10086828
25. Public information needs after the poisoning of Alexander Litvinenko with polonium-210 in London: cross sectional telephone survey and qualitative analysis. GJ Rubin L Page O Morgan RJ Pinder P Riley S Hatch H Maguire M Catchpole J Simpson S Wessely, BMJ 2007 335 1143 10.1136/bmj.39367.455243.BE 17975252
26. Psychological and behavioural reactions to the bombings in London on 7 July 2005: cross sectional survey of a representative sample of Londoners. GJ Rubin CR Brewin N Greenberg J Simpson S Wessely, BMJ 2005 331 606 10.1136/bmj.38583.728484.3A 16126821
27. Public perceptions, anxiety, and behaviour change in relation to the swine flu outbreak: cross sectional telephone survey. GJ Rubin R Amlot L Page S Wessely, BMJ 2009 339 2651 10.1136/bmj.b2651 19574308
28. A randomized trial of mail questionnaires versus telephone interviews: Response patterns in a survey. H Feveile O Olsen A Hogh, BMC Med Res Methodol 2007 7 27 17592653
29. Design and use of questionnaires: a review of best practice applicable to surveys of health service staff and patients. E McColl A Jacoby L Thomas J Soutter C Bamford N Steen R Thomas E Harvey A Garratt J Bond, Health Technol Assess 2001 5 31 11809125
30. National Audit Office, Emergency Care in England. London 2004
31. Address-based versus Random-Digit-Dial Surveys: Comparison of key health and risk indicators. MW Link MP Battaglia MR Frankel L Osborn AH Mokdad, Am J Epidemiol 2006 164 1019 1025 10.1093/aje/kwj310 16968861
32. Office For National Statistics, Social Trends No 39 National Statistics Palgrave Macmillan, Hampshire 2009
33. The threat of satisficing in surveys: the shortcuts respondents take in answering questions. JA Krosnick, Survey Methods Centre Newsletter 2000 20 4 8