Impact of individual differences and consumers' readiness on likelihood of using self-service technologies at hospitality settings

Journal of Hospitality and Tourism Research

Volumn 36, Issue 1, 2012, Pages 85-114

  Kim, Jungsun ^a   Christodoulidou, Natasa ^b   Brewer, Pearl ^c  

^a TEXAS TECH UNIVERSITY   (United States)

^b CALIFORNIA STATE UNIVERSITY   (United States)

^c UNIVERSITY OF NEVADA   (United States)

Author keywords

customer readiness; hospitality technology; individual differences; self service technology; technology acceptance

Indexed keywords

EID: 84855180495     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/1096348011407311     Document Type: Article

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