Citizen satisfaction survey data: A mode comparison of the derived importance-performance approach

American Review of Public Administration

Volumn 42, Issue 1, 2012, Pages 66-86

  Herian, Mitchel N ^a   Tomkins, Alan J ^a  

^a UNIVERSITY OF NEBRASKA LINCOLN   (United States)

Author keywords

citizen satisfaction; derived importance; public budgeting; quadrant analysis; survey methods

Indexed keywords

EID: 84255196257     PISSN: 02750740     EISSN: 15523357     Source Type: Journal    
DOI: 10.1177/0275074010393271     Document Type: Article

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