A conceptual model for the successful deployment of Lean Six Sigma

International Journal of Quality and Reliability Management

Volumn 29, Issue 1, 2012, Pages 54-70

  Hilton, Roger John ^a   Sohal, Amrik ^a  

^a MONASH UNIVERSITY   (Australia)

Author keywords

Black Belt; Competences; Critical success factors; Lean production; Lean Six Sigma; Master Black Belt; Six Sigma; Total quality management

Indexed keywords

EID: 84255168881     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711211190873     Document Type: Article

References (53)

1. Andersson, R., Eriksson, H. and Torstensson, H. (2006), "Similarities and differences between TQM, Six Sigma and lean" in The TQM Magazine, Vol. 18, pp. 282-96.
2. Antony, J., Douglas, A. and Antony, F.J. (2007), "Determining the essential characteristics of Six Sigma Black Belts" in The TQM Magazine, Vol. 19, pp. 274-81.
3. Banuelas, R. and Antony, J. (2002), "Critical success factors for the successful implementation of Six Sigma projects in organisations" in The TQM Magazine, Vol. 14, p. 92.
4. Bendell, T. (2006), "A review and comparison of Six Sigma and the lean organizations" in The TQM Magazine, Vol. 18, p. 255.
5. Best Practices, LLC (2005), "Lean, Six Sigma & TQM: top companies document their success", PR Newswire, November.
6. Byrne, G. (2003), "Ensuring optimal success with Six Sigma implementations" in Journal of Organizational Excellence, Vol. 22, p. 43.
7. Catherwood, P. (2005), "Champions of the cause", IEE Manufacturing Engineer, October/November.
8. Choo, A.S., Linderman, K.W. and Schroeder, R.G. (2007), "Method and context perspectives on learning and knowledge creation in quality management" in Journal of Operations Management, Vol. 25, pp. 918-31.
9. Cotton, B. (2006), "Production improvements can make leap to finance" in Chartered Accountants Journal, Vol. 84, p. 78.
10. Defeo, J. (2000), "Six Sigma Black Belts kicking quality to a new standard", The Corporate University Review, Vol. 8.
11. De Koning, H., De Mast, J., Does, R.J.M.M., Vermaat, T. and Simons, S. (2008), "Generic lean Six Sigma project definitions in financial services" in Quality Management Journal, Vol. 15, pp. 32-45.
12. Deming, E. (1993), The New Economics for Industry Government and Education, MIT Press, Cambridge, MA.
13. Dixon, N. (1994), The Organizational Learning Cycle, Mcgraw-Hill, Maidenhead.
14. Does, R.J.M.M., Vermaat, T.M.B., Verver, J.P.S., Bisgaard, S.R. and Van Den Heuvel, J. (2009), "Reducing start time delays in operating rooms" in Journal of Quality Technology, Vol. 41, pp. 95-109.
15. Dunphy, D., Turner, D. and Crawford, M. (1997), "Organizational learning as the creation of corporate competencies" in Journal of Management Development, Vol. 16, p. 232.
16. Eriksen, B. and Mikkelsen, J. (1996), "Competitive advantage and the concept of core competency" Foss, N.J. and Knudsen, C. (Eds.), Towards a Competitive Theory of the Firm, Routledge, New York, NY.
17. George, M. (2003), Lean Six Sigma Combining Six Sigma and Quality with Lean Production Speed, CWL, Madison, WI.
18. Goh, T.N., Low, P.C., Tsui, K.L. and Xie, M. (2003), "The impact of Six Sigma implementation on stock price performance" in Total Quality Management and Business Excellence, Vol. 14, pp. 753-63.
19. Hahn, G.J., Hill, W.J., Hoerl, R.W. and Zinkgraf, S. (1999), "The impact of Six Sigma improvement - a glimpse into the future of statistics" in The American Statistician, Vol. 53, p. 208.
20. Harry, M. (1998), "Six Sigma - a breakthrough strategy for profitability" in Quality Progress, Vol. 31, pp. 60-3.
21. Harry, M. and Schroeder, R. (2000), Six Sigma - The Breakthrough Strategy Revolutionizing the World's Top Corporations, Doubleday, New York, NY.
22. Hoerl, R. (2001), "Six Sigma Black Belts - what do they need to know" in Journal of Quality Technology, Vol. 33, pp. 391-406.
23. Hooper, J.A. and Devine, M. (2002), "Six Sigma strategies equate to new roles" in Quality, Vol. 41, p. 8.
24. Huq, Z. (2006), "Six-Sigma implementation through competency based perspective (CBP)" in Journal of Change Management, Vol. 6, pp. 277-89.
25. James, P. (1996), Total Quality Management, Prentice-Hall, London.
26. Jeffery, A.B. (2005), "Integrating organizational development and Six Sigma: Six Sigma as a process improvement intervention in action research" in Organizational Development Journal, Vol. 23, pp. 20-31.
27. Kumar, M., Antony, J., Singh, R.K., Tiwari, M.K. and Perry, D. (2006), "Implementing the Lean Sigma framework in an Indian SME: a case study" in Production Planning & Control, Vol. 17, pp. 407-23.
28. Kun-Chang, L. and Bong, C. (2006), "Six Sigma management activities and their influence on corporate competitiveness" in Total Quality Management and Business Excellence, Vol. 17, p. 893.
29. Lee, K.-C. and Choi, B. (2006), "Six Sigma management activities and their influence on corporate competitiveness" in Total Quality Management and Business Excellence, Vol. 17, p. 893.
30. Leipold, J.D. (2007), "Lean Six Sigma efforts near $2 billion in savings" in Defense AT& L, Vol. 36, pp. 62-3.
31. Marques, J.F., Allevato, E. and Holt, S. (2008), "Linking quality management and emotional intelligence to workplace spirituality" in Organization Development Journal, Vol. 26, pp. 81-8.
32. Mitra, A. (2004), "Six Sigma education: a critical role for academia" in The TQM Magazine, Vol. 16, pp. 293-302.
33. Motwani, J., Kumar, A. and Antony, J. (2004), "A business process change framework for examining the implementation of Six Sigma: a case study of Dow Chemicals" in The TQM Magazine, Vol. 16, pp. 273-83.
34. Naslund, D. (2008), "Lean, Six Sigma and lean sigma: fads or real process improvement methods?" in Business Process Management Journal, Vol. 14, pp. 269-87.
35. O'rourke, P. (2005), "A multiple case comparison of lean Six Sigma deployment and implementation strategies" in ASQ World Conference on Quality and Improvement Proceedings, Milwaukee, WI, USA, Vol. 59, pp. 581-91.
36. Pfeifer, T., Reissiger, W. and Canales, C. (2004), "Integrating Six Sigma with quality management systems" in The TQM Magazine, Vol. 16, pp. 241-4.
37. Porras, J.I. and Silvers, R.C. (1991), "Organization development and transformation" in Annual Review of Psychology, Vol. 42, p. 51.
38. Powell, T.C. (1995), "Total quality management as competitive advantage - a review and empirical study" in Strategic Management Journal, Vol. 16, pp. 15-37.
39. Pyzdek, T. (2003), The Six Sigma Handbook - A Complete Guide for Green Belts, Black Belts and Managers at all Levels, McGraw-Hill, New York, NY.
40. Pyzdek, T. (2009), "Reviewing success factors of a Six Sigma Black Belt", Quality Insider, July, available at: www.qualitydigest.com/inside/quality-insider-article/reviewing-factors-B lack+Belt.html.
41. Raje, P. (2009), Six Sigma Maturity Model, available at: www.isixsigma.com/library/content/c060911a.asp; http://ct.ctqmediamail.com/rd/cts?d=55-844-121-96-57481-274088-0-0-0-1-3 -572 (accessed 28 December 2009).
42. Rao, T.V. (1999), HRD Audit, Sage, New Dehli.
43. Sanchez, R. (1996), Dynamics of Competence-based Competition, Theory and Practice in the New Strategic Management, Pergamon, Oxford.
44. Sandvik, W.P. and Karrlson, S. (1997), "Critical aspects on quality method implementation" in Total Quality Management, Vol. 8, pp. 55-66.
45. Senge, P. (1990), The Fifth Discipline - The Art and Practice of the Learning Organization, Doubkeday, New York, NY.
46. Shah, R., Chandrasekaran, A. and Linderman, K. (2008), "In pursuit of implementation patterns: the context of lean and Six Sigma" in International Journal of Production Research, Vol. 46, pp. 6679-99.
47. Snee, R.D., Hahn, G., Hoerl, R.W. and Hill, W. (2003), "What does it take to be a Master Black Belt? Part II" in ASQ Six Sigma Forum Magazine, Vol. 2, p. 45.
48. Unland, M. and Kleiner, B.H. (1996), "New developments in organizing around core competences" in Work Study, Vol. 45, p. 5.
49. Ward, P. and Duray, R. (2000), "Manufacturing strategy in contrext: environment, competitive strategy and manufacturing strategy" in Journal of Operations Management, Vol. 18, pp. 123-38.
50. Wiklund, H. and Wiklund, S. (2002), "Widening the Six Sigma concept: an approach to improve organizational learning" in Total Quality Management, Vol. 13, pp. 233-9.
51. Womack, J.P. and Jones, D.T. (1996), "If you cut waste, you win" in Fortune, Vol. 134, p. 213.
52. Zu, X., Robbins, T.L. and Fredendall, L.D. (2010), "Mapping the critical links between organizational culture and TQM/Six Sigma practices" in International Journal of Production Economics, Vol. 123, pp. 86-106.
53. New York Times (2001), "Quality revival, part 2: Ford embraces Six Sigma", June.