Customer Knowledge Management Application in Malaysian mobile service providers

Procedia Engineering

Volumn 15, Issue , 2011, Pages 3891-3895

  Sulaiman, S ^a   Ariffin, M K A ^a   Esmaeilian, G R ^a   Faghihi, K ^a   Baharudin, B T H T ^a  

^a UNIVERSITY PUTRA MALAYSIA   (Malaysia)

Author keywords

Customer knowledge management; Customer relationship management; Malaysia; Mobile service providers

Indexed keywords

COLLEGE STUDENTS; CURRENT SYSTEM; CUSTOMER KNOWLEDGE MANAGEMENT; CUSTOMER RELATIONSHIP MANAGEMENT; KNOWLEDGE SHARING SYSTEMS; MALAYSIA; MALAYSIANS; MOBILE SERVICE PROVIDERS; SHARE KNOWLEDGE;

CUSTOMER SATISFACTION; INFORMATION SCIENCE; KNOWLEDGE BASED SYSTEMS; KNOWLEDGE MANAGEMENT; MANAGEMENT SCIENCE; PUBLIC RELATIONS; SALES; STUDENTS; SURVEYS;

KNOWLEDGE ACQUISITION;

EID: 84055219489     PISSN: 18777058     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1016/j.proeng.2011.08.728     Document Type: Conference Paper

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