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Volumn 5, Issue 1, 2011, Pages 70-100

A Critical Review of Official Public Apologies: Aims, Pitfalls, and a Staircase Model of Effectiveness

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EID: 83655197857     PISSN: 17512395     EISSN: 17512409     Source Type: Journal    
DOI: 10.1111/j.1751-2409.2011.01026.x     Document Type: Review
Times cited : (106)

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