An empirical study of the relationship between a self-service technology investment and firm financial performance

Journal of Engineering and Technology Management - JET-M

Volumn 29, Issue 1, 2012, Pages 62-70

  Hung, Chia S ^a   Yen, David C ^b   Ou, Chin S ^c  

^a NANHUA UNIVERSITY   (Taiwan)

^b MIAMI UNIVERSITY   (United States)

^c NATIONAL CHUNG CHENG UNIVERSITY   (Taiwan)

Author keywords

Automated teller machine (ATM); Banking industry; Financial performance; Information technology; Self service technology (SST)

Indexed keywords

AUTOMATED TELLER MACHINES; BANKING INDUSTRY; EMPIRICAL STUDIES; FINANCIAL PERFORMANCE; GROWTH PERFORMANCE; SELF-SERVICE TECHNOLOGY (SST); SERVICE FIRMS; SERVICE INDUSTRIES; TECHNOLOGY INVESTMENTS;

AUTOMATIC TELLER MACHINES; FINANCE; INFORMATION TECHNOLOGY; PROFITABILITY;

INDUSTRY;

EID: 82955235569     PISSN: 09234748     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jengtecman.2011.09.006     Document Type: Article

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