Achieving step-change in outsourcing maturity: Toward collaborative innovation

MIS Quarterly Executive

Volumn 10, Issue 3, 2011, Pages 95-107

  Whitley, Edgar A ^a   Willcocks, Leslie ^a  

^a LONDON SCHOOL OF ECONOMICS   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 80755189358     PISSN: 15401960     EISSN: 15401979     Source Type: Journal    
DOI: None     Document Type: Article

References (29)

1. Carol Brown is the accepting Senior Editor for this article
2. See, for example: Cullen, S. The Contract Scorecard, Gower, 2009.
3. Lacity, M. C., Khan, S. A., and Willcocks, L. P. "A review of the IT outsourcing literature: Insights for Practice," The Journal of Strategic Information Systems (18:3), 2009, pp. 130-146.
4. Lacity, M. C. and, Willcocks, L. P. Information Systems and Outsourcing: Studies in Theory and Practice, Palgrave Macmillan, 2009.
5. Weeks, M. R., and Feeny, D. "Outsourcing From Cost Management to Innovation and Business Value," California Management Review (50:4), 2008, pp. 127-146.
6. Lacity, M. C., Khan, S., and Willcocks, L P. "A review of the IT outsourcing literature: Insights for practice," The Journal of Strategic Information Systems, (18:3), 2009, pp. 130-146.
7. Lacity, M. C., Khan, S. A., Yan, A., and Willcocks, L. P. "A review of the IT outsourcing empirical literature and future research directions," Journal of Information Technology, (25:4), 2010, pp. 395-433.
8. Shi, Y. "Today's Solution and Tomorrow's Problem: The Business Process Outsourcing Risk Management Puzzle," California Management Review (49:3), 2007, pp. 27-44.
9. Windrum, P., Reinstaller, A., and Bull, C. "The outsourcing productivity paradox: Total outsourcing, organizational innovation, and long run productivity growth," Journal of Evolutionary Economics, (19:2), 2009, pp. 192-229.
10. Figure 1 has been developed from Lacity, M. C., and Rottman, J. W. Offshore Outsourcing of IT Work, Palgrave Macmillan, 2008.
11. Dibbern, J., Goles, T., Hirschheim, R. A., and Bandula, J. "Information systems outsourcing: a survey and analysis for the literature," Database for Advances in Information Systems (34:4), 2004, pp. 6-102.
12. Kern, T., and Blois, K. "Norm development in outsourcing relationships," Journal of Information Technology (17:1), 2002, pp. 33-42.
13. Our definition of collaboration is consistent with strategy literature but not with earlier outsourcing literature
14. See also Kern, T., and Willcocks, L. P. The Relationship Advantage: Information Technologies, Sourcing and Management, Oxford University Press, 2000.
15. The definition was developed by Intel's IT Innovation Group for in-house use
16. See Westerman, G., and Curley, M. "Building IT-Enabled Capabilities at Intel," MIS Quarterly Executive (7:1), 2008, pp. 33-48.
17. Davenport, T., Leibold, M., and Voelpel, S. Strategic Management in the Innovation Economy, Wiley, 2006.
18. Mckeown, M. The Truth About Innovation, Pearson. Education, 2008.
19. Examples include EDS-Xerox, IBM-Lend Lease, BAE-CSC, and UBS-Perot Systems
20. Cramm, S. "Does Outsourcing Destroy IT Innovation?" HBR Blog Network, available at http://blogs.hbr.org/hbr/cramm/2010/07/does-outsourcing-destroy-it-in.ht ml2010.
21. Overby, S. "Three reasons why your outsourcer won't innovate," CIO Magazine, July 19, 2010.
22. Lacity, M. C., and Willcocks, L. P. Global Information Technology Outsourcing: In Search of Business Advantage, Wiley, 2001.
23. Weeks, M. Information technology outsourcing and business innovation: An exploratory study of a conceptual framework, Oxford University, Ph.D. thesis, 2004.
24. Heifetz, R. A. Leadership without easy answers, The Belknap Press of Harvard University Press, 1994.
25. Willcocks, L. P., Cullen, S., and Craig, A. The Outsourcing Enterprise: From Cost Management to Collaborative Innovation, Palgrave Macmillan, 2011.
26. Koh, C., Ang, S., and Straub, D. W. "IT Outsourcing Success: A Psychological Contract Perspective," Information Systems Research (15:4), 2004, pp. 356-373.
27. Cohen, L., and Young, A. Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility, Harvard Business Press, 2005.
28. Hagel, J., and Seely Brown, J. The Only Sustainable Edge: Why Business Strategy Depends on Productive Friction and Dynamic Specialization, Harvard University Press, 2005.
29. Information Technology Infrastructure Library, a set of concepts and practices for IT services management