Interactive or interruptive? Instant messaging at work

Decision Support Systems

Volumn 52, Issue 1, 2011, Pages 61-72

  Ou, Carol X J ^a   Davison, Robert M ^b  

^a TILBURG UNIVERSITY   (Netherlands)

^b CITY UNIVERSITY OF HONG KONG   (Hong Kong)

Author keywords

Communication performance; Communication quality; Group outcomes; Instant messaging (IM); Trust; Work interruption

Indexed keywords

COMMUNICATION PERFORMANCE; COMMUNICATION QUALITY; GROUP OUTCOMES; INSTANT MESSAGING; TRUST; WORK INTERRUPTION;

COMMUNICATION; MESSAGE PASSING; USER INTERFACES;

WORLD WIDE WEB;

EID: 80455155173     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2011.05.004     Document Type: Article

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