Intelligent product cross-selling system with radio frequency identification technology for retailing

International Journal of Production Economics

Volumn 135, Issue 1, 2012, Pages 308-319

  Wong, W K ^a   Leung, S Y S ^a   Guo, Z X ^a   Zeng, X H ^b   Mok, P Y ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b DONGHUA UNIVERSITY   (China)

Author keywords

Cross selling; Fuzzy logic; Information system; Multi criteria decision making; Retailing; RFID; Rule based expert system

Indexed keywords

CROSS-SELLING; FASHION DESIGNERS; FUZZY SCREENING; MULTI-CRITERIA DECISION MAKING; NEW PRODUCT; RADIO FREQUENCY IDENTIFICATION TECHNOLOGY; RETAIL INDUSTRY; RETAILING; RFID TECHNOLOGY; RULE-BASED EXPERT SYSTEM; SALES PERFORMANCE; SELLING STRATEGIES; TRANSACTIONAL DATA;

CRYPTOGRAPHY; DECISION MAKING; DIFFUSERS (OPTICAL); EXPERT SYSTEMS; FUZZY LOGIC; RADIO FREQUENCY IDENTIFICATION (RFID); RETAIL STORES;

SALES;

EID: 80055028153     PISSN: 09255273     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijpe.2011.08.005     Document Type: Article

References (37)

1. Angeles, R., 2005. Rfid technologies: supply-chain applications and implementation issues. Information Systems Management 22, 51 - 65.
2. J. Becker, L. Vilkov, B. Wei, and A. Winkelmann A model based approach for calculating the process driven business value of RFID investments International Journal of Production Economics 127 2010 358 371
3. Benbernou, R., Warwick, K., 2007. A fuzzy multi-criteria decision approach for enhanced auto-tracking of seismic events. In: Proceedings of the IEEE International Conference on Signal Processing and Communications (ICSPC 2007), pp. 13311334.
4. M. Beynon, D. Cosker, and D. Marshall An expert system for multi-criteria decision making using Dempster Shafer theory Expert Systems with Applications 20 2001 357 367
5. I. Bose, and R. Mahapatra Business data mining - a machine learning perspective Information & Management 39 2001 211 225
6. I. Brown, and J. Russell Radio frequency identification technology: an exploratory study on adoption in the South African retail sector International Journal of Information Management 27 2007 250 265
7. O.E. CakIcI, H. Groenevelt, and A. Seidmann Using RFID for the management of pharmaceutical inventory - system optimization and shrinkage control Decision Support Systems 2011 10.1016/j.dss.2011.02.003
8. Carlsson, C., Fuller, R., 1995. On fuzzy screening system. In: Proceedings of EUFIT 95 Conference, Aachen: Verlag Mainz, Aachen, Germany.
9. Y. Chen, T. Huang, and S. Chang A novel approach for discovering retail knowledge with price information from transaction databases Expert Systems with Applications 34 2008 2350 2359
10. M. Cohen Exploiting response models - optimizing cross-sell and up-sell opportunities in banking Information Systems 29 2004 327 341
11. S. Gass Model world: the great debate - MAUT versus AHP Interfaces 35 2005 308 312
12. Z.X. Guo, W.K. Wong, S.Y.S. Leung, and J.T. Fan Intelligent production control decision support system for flexible assembly lines Expert Systems with Applications 36 2009 4268 4277
13. J. Holmstrom, K. Framling, and T. Ala-Risku The uses of tracking in operations management: synthesis of a research program International Journal of Production Economics 126 2010 267 275
14. S. Hui, and G. Jha Data mining for customer service support Information & Management 38 2000 1 13
15. P. Jones, C. Clarke-Hill, D. Hillier, and D. Comfort The benefits, challenges and impacts of radio frequency identification technology (RFID) for retailers in the UK Marketing Intelligence & Planning 23 2005 395 402
16. W. Kamakura, M. Wedel, F. de Rosa, and J. Mazzon Cross-selling through database marketing: a mixed data factor analyzer for data augmentation and prediction International Journal of Research in Marketing 20 2003 45 65
17. N. Khandelwal, K. Krueger, B. Berger, M. Carpenter, and B. Butz Developing hospice drug formulary using multi-attribute utility theory (MAUT) methodology Value in Health 9 2006 A129
18. I. Lee, and B.-C. Lee An investment evaluation of supply chain RFID technologies: a normative modeling approach International Journal of Production Economics 125 2010 313 323
19. L.A. Lefebvre, É. Lefebvre, Y. Bendavid, S.F. Wamba, and H. Boeck The potential of RFID in warehousing activities in a retail industry supply chain Journal on Chain and Network Science 5 2007 101 110
20. C. Lin, and C. Hong Using customer knowledge in designing electronic catalog Expert Systems with Applications 34 2008 119 127
21. Q. Lin, Y. Chen, J. Chen, and Y. Chen Mining inter-organizational retailing knowledge for an alliance formed by competitive firms Information & Management 40 2003 431 442
22. W.F. Loeb Better customer service through technology Stores 85 2003 104
23. S. Nasirin, and D. Birks DSS implementation in the UK retail organisations: a GIS perspective Information & Management 40 2003 325 336
24. B. Padmanabhan, and A. Tuzhilin Unexpectedness as a measure of interestingness in knowledge discovery Decision Support Systems 27 1999 303 318
25. J. Pei, and D. Klabjan Inventory control in serial systems under radio frequency identification International Journal of Production Economics 123 2010 118 136
26. J. Pictet, and D. Bollinger Extended use of the cards procedure as a simple elicitation technique for MAVT. Application to public procurement in Switzerland European Journal of Operational Research 185 2008 1300 1307
27. RFIDJournal, 2002. Learning from Prada. 〈http://www.rfidjournal.com/ article/view/425〉.
28. I. Rohacova, and Z. Markova The Analysis of AHP method and its potential use in logistics ACTA Montanistica Slovaca 14 2009 103 112
29. A. Sarac, N. Absi, and S. Dauzere-Peres A literature review on the impact of RFID technologies on supply chain management International Journal of Production Economics 128 2010 77 95
30. Seiter, L., Mezini, M., Lieberherr, K., 2000. Dynamic component gluing. Generative and component-based software engineering. In: Czarnecki, K., Eisenecker, K., Eisenecker, U. (Eds.), Proceedings of the First International Symposium, GCSE99, Berlin Heidel-berg: Springer, Erfurt, Germany, pp. 134146.
31. L. Simpson Do decision makers know what they prefer? MAVT and ELECTRE II Journal of The Operational Research Society 47 1996 919 929
32. J.F. Tayma, and L. Pol Retail site selection and geographic information systems Journal of Applied Business Research 11 1995 46 54
33. R. Tong Fuzzy-sets and multi-criteria decision-making Human Systems Management 3 1982 266 268
34. E. Tsiporkova, and V. Boeva Multi-step ranking of alternatives in a multi-criteria and multi-expert decision making environment Information Sciences 176 2006 2673 2697
35. S. Wamba, L. Lefebvre, Y. Bendavid, and E. Lefebvre Exploring the impact of RFID technology and the EPC network on mobile B2B eCommerce: a case study in the retail industry International Journal of Production Economics 112 2008 614 629
36. S.Y.L. Yin, H.P. Tserng, J.C. Wang, and S.C. Tsai Developing a precast production management system using RFID technology Automation in Construction 18 2009 677 691
37. L.A. Zadeh Fuzzy sets Information and Control 8 1965 338 353