The impact of trust, guanxi orientation and face on the intention of Chinese employees and managers to engage in peer-to-peer tacit and explicit knowledge sharing

Information Systems Journal

Volumn 21, Issue 6, 2011, Pages 557-577

  Huang, Qian ^a,b   Davison, Robert M ^a   Gu, Jibao ^b  

^a CITY UNIVERSITY OF HONG KONG   (Hong Kong)

^b UNIVERSITY OF SCIENCE AND TECHNOLOGY OF CHINA   (China)

Author keywords

Affect based trust; Cognition based trust; Explicit knowledge; Guanxi orientation; Knowledge sharing; Tacit knowledge

Indexed keywords

COMPETITION; HUMAN RESOURCE MANAGEMENT; SOCIAL ASPECTS;

AFFECT-BASED; COGNITION-BASED; EXPLICIT KNOWLEDGE; KNOWLEDGE-SHARING; TACIT KNOWLEDGE;

KNOWLEDGE MANAGEMENT;

EID: 80054838853     PISSN: 13501917     EISSN: 13652575     Source Type: Journal    
DOI: 10.1111/j.1365-2575.2010.00361.x     Document Type: Article

References (56)

1. Abrams, L.C., Cross, R., Lesser, E. & Levin, D.Z. (2003) Nurturing interpersonal trust in knowledge-sharing networks. Academy of Management Executive, 17, 64-76.
2. Ardichvili, A., Maurer, M., Li, W., Wentling, T. & Stuedemann, R. (2006) Cultural influences on knowledge sharing through online communities of practice. Journal of Knowledge Management, 10, 94-107.
3. Bock, G.W., Zmud, R.W., Kim, Y.-G. & Lee, J.-N. (2005) Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological forces, and organizational climate. MIS Quarterly, 29, 87-111.
4. Burrows, G.R., Drummond, D.L. & Martinsons, M.G. (2005) Knowledge management in China. Communications of the ACM, 48, 73-76.
5. Chen, X.P. & Chen, C.C. (2004) On the intricacies of the Chinese guanxi: a process model of guanxi development. Asia Pacific Journal of Management, 21, 305-324.
6. Cheung, F.M., Leung, K., Zhang, J.-X., Sun, H.-F., Gan, Y.-Q., Song, W.-Z. etal. (2001) Indigenous Chinese personality constructs: is the five-factor model complete? Journal of Cross-Cultural Psychology, 32, 407-433.
7. Chin, W.W. (1998) The partial least squares approach to structural equation modeling. In: Modern Methods for Business Research, Marcoulides, G.A. (ed.), pp. 295-336. Lawrence Erlbaum Associates, Mahwah, NJ, USA.
8. Chin, W.W., Marcolin, B.L. & Newsted, P.R. (2003) A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Information Systems Research, 14, 189-217.
9. Chow, I.H.S. & Ng, I. (2004) The characteristics of Chinese personal ties (Guanxi): evidence from Hong Kong. Organization Studies, 25, 1075-1093.
10. Chow, C.W., Deng, F.J. & Ho, J.L. (2000) The openness of knowledge sharing within organizations: a comparative study of the United States and the People's Republic of China. Journal of Management Accounting Research, 12, 65-95.
11. Chowdhury, S. (2005) The role of affect-and cognition-based trust in complex knowledge sharing. Journal of Managerial Issues, 17, 310-326.
12. Chu, R.L. (2006) Social interactions among the Chinese: on the issue of face. In: Chinese Social Psychological Review, Vol. 2, Zhai, X. (ed.), pp. 79-106. Social Science Academic Press (China), Beijing, China.
13. Davison, R.M., Sia, S.K. & Dong, X.Y. (2008) Introduction to the special issue on information systems in China. Information Systems Journal, 18, 325-330.
14. Dhanaraj, C., Lyles, M.A., Steensma, H.K. & Tihanyi, L. (2004) Managing tacit and explicit knowledge transfer in IJVs: the role of relational embeddedness and the impact on performance. Journal of International Business Studies, 35, 428-442.
15. Dholakia, U.M., Basuroy, S. & Soltysinski, K. (2002) Action or agent (or both)? A study of moderators of the herding bias in digital auctions. International Journal of Research in Marketing, 19, 115-130.
16. Doney, P.M., Cannon, J.P. & Mullen, M.R. (1998) Understanding the influence of national culture on the development of trust. Academy of Management Review, 23, 601-620.
17. Epstein, L.D. (2000) Sharing knowledge in organizations: how people use media to communicate. Unpublished PhD, University of California, Berkeley.
18. Fornell, C. & Larcker, D.F. (1981) Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18, 39-50.
19. Gefen, D. (2000) Structural equation modeling and regression: guidelines for research practice. Communications of AIS, 4, 1-77.
20. Hair, J.F., Anderson, R.E., Tatham, R.L. & Black, W.C. (1998) Multivariate Data Analysis. Prentice Hall, Englewood Cliffs, NJ, USA.
21. Herrgard, T.H. (2000) Difficulties in diffusion of tacit knowledge in organizations. Journal of Intellectual Capital, 1, 357-365.
22. Ho, D.Y.-F. (1976) On the concept of face. The American Journal of Sociology, 81, 867-884.
23. Holste, J.S. (2003) A study of the effects of affect-based trust and cognition-based trust on intra-organizational knowledge sharing and use. Unpublished PhD, Regent University, Virginia Beach.
24. Holste, J.S. & Fields, D. (2005) The relationship of affect and cognition based trust with sharing and use of tacit knowledge. Academy of Management Best Conference Paper, Honolulu, Hawaii, USA.
25. Huang, Q., Davison, R.M., Liu, H.F. & Gu, J.B. (2006) The impact of management style on the intention to share knowledge in China. Proceedings of the 10th Pacific Asia Conference on Information Systems, Kuala Lumpur, Malaysia.
26. Huang, Q., Davison, R.M. & Gu, J. (2008) Impact of personal and cultural factors on knowledge sharing in China. Asia Pacific Journal of Management, 25, 451-471.
27. Hwang, K.K. (1987) Face and favor: the Chinese power game. The American Journal of Sociology, 92, 944-974.
28. Hwang, A., Francesco, A.M. & Kessler, E. (2003) The relationship between individualism-collectivism, face, and feedback and learning processes in Hong Kong, Singapore, and the United States. Journal of Cross-Culture Psychology, 34, 72-91.
29. Jacobs, J.B. (1980) The concept of guanxi and local politics in a rural Chinese cultural setting. In: Social Interaction in Chinese Society, Greenblatt, S.L., Wilson, R.W. & Wilson, A.A. (eds), pp. 209-236. Praeger, New York, USA.
30. Jasimuddin, S.M., Klein, J.H. & Connell, C. (2005) The paradox of using tacit and explicit knowledge: strategies to face dilemmas. Management Decision, 43, 102-112.
31. Johnson, B., Lorenz, E. & Lundvall, B.A. (2002) Why all this fuss about codified and tacit knowledge? Industrial and Corporate Change, 11, 245-262.
32. King, A.Y.-C. (1988) Face, shame and the analysis of behavior patterns of the Chinese. In: The Psychology of the Chinese, Yang, G.S. (ed.), pp. 319-345. Guiguan Press, Taipei, Taiwan.
33. Ko, A.S.O. (2005) Organizational communications in Hong Kong: a cultural approach to groupthink. Corporate Communications: An International Journal, 10, 351-357.
34. Kogut, B. & Zander, U. (1992) Knowledge of the firm, combinative capabilities, and the replication of technology. Organization Science, 3, 383-397.
35. Komiak, S.Y.X. & Benbasat, I. (2006) The effects of personalization and familiarity on trust and adoption of recommendation agents. MIS Quarterly, 30, 941-960.
36. Koskinen, K.U., Pihlanto, P. & Vanharanta, H. (2003) Tacit knowledge acquisition and sharing in a project work context. International Journal of Project Management, 21, 281-290.
37. Leung, T.K.P. & Chan, R.Y.-K. (2003) Face, favor and positioning - a Chinese power game. European Journal of Marketing, 37, 1575-1598.
38. Leung, K., Koch, P.T. & Lu, L. (2002) A dualistic model of harmony and its implications for conflict management in Asia. Asia Pacific Journal of Management, 19, 201-220.
39. Lewis, J.D. & Weigert, A. (1985) Trust as a social reality. Social Forces, 63, 967-985.
40. Lu, L., Leung, K. & Koch, P.T. (2006) Managerial knowledge sharing: the role of individual, interpersonal, and organizational factors. Management and Organization Review, 2, 15-41.
41. Martinsons, M.G. (2008) Relationship-based e-commerce: theory and evidence from China. Information Systems Journal, 18, 331-356.
42. McAllister, D.J. (1995) Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations. Academy of Management Journal, 38, 24-59.
43. McInerney, C. (2002) Knowledge management and the dynamic nature of knowledge. Journal of the American Society for Information Science and Technology, 53, 1009-1018.
44. Nahapiet, J. & Ghoshal, S. (1998) Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23, 242-266.
45. Ng, K.Y. & Chua, R.Y.J. (2006) Do I contribute more when I trust more? Different effects of cognition- and affect-based trust. Management and Organization Review, 2, 43-66.
46. Nonaka, I. & Konno, N. (1998) The concept of 'ba': building a foundation for knowledge creation. California Management Review, 40, 40-54.
47. Pavlou, P.A. & Dimoka, A. (2006) The nature and role of feedback text comments in online marketplaces: implications for trust building, price premiums, and seller differentiation. Information Systems Research, 17, 392-416.
48. Ramasamy, B., Goh, K.W. & Yeung, M.C.H. (2006) Is guanxi (relationship) a bridge to knowledge transfer? Journal of Business Research, 59, 130-139.
49. Snowden, D. (2008) Rendering knowledge: the seven principles of knowledge management. [WWW document]. URL.
50. Tan, H.H. & Chee, D. (2005) Understanding interpersonal trust in a Confucian-influenced society: an exploratory study. International Journal of Cross Cultural Management, 5, 197-212.
51. Voelpel, S.C. & Han, Z. (2005) Managing knowledge sharing in China: the case of Siemens sharenet. Journal of Knowledge Management, 9, 51-63.
52. Westrup, C. & Liu, W. (2008) Both global and local: ICTs and joint ventures in China. Information Systems Journal, 18, 427-443.
53. Yang, K. (2005) Chinese social orientation: a social interactional approach. In: Chinese Social Psychological Review, Vol. 1, Yang, Y. (ed.), pp. 21-54. Social Science Academic Press (China), Beijing, China.
54. Yang, M.M.H. (1994) Gifts, Favors, and Banquets: The Art of Social Relationships in China. Cornell University Press, Ithaca, NY, USA.
55. Yum, J.O. (1988) The impact of Confucianism on interpersonal relationships and communication patterns in East Asia. Communication Monographs, 55, 374-388.
56. Zuo, B. (2002) The Chinese relation orientation: concept and its measurement. Journal of Central China Normal University (Humanities and Social Sciences), 41, 74-80.