The role of universities in IT service management education

PACIS 2007 - 11th Pacific Asia Conference on Information Systems: Managing Diversity in Digital Enterprises

Volumn , Issue , 2007, Pages

  Cater Steel, Aileen ^a   Toleman, Mark ^a  

^a UNIVERSITY OF SOUTHERN QUEENSLAND   (Australia)

Author keywords

Industry certification; IS curriculum; ISO 20000; IT service management; ITIL

Indexed keywords

INDUSTRY CERTIFICATION; IS CURRICULUM; ISO 20000; IT SERVICE MANAGEMENT; ITIL;

CURRICULA; DIGITAL LIBRARIES; INFORMATION SYSTEMS; PERSONNEL TRAINING; STANDARDS;

SOCIETIES AND INSTITUTIONS;

EID: 80053505973     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: None     Document Type: Conference Paper

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