A proposed adaptation of the European Foundation for Quality Management Excellence Model to physical activity programmes for the elderly - development of a quality self-assessment tool using a modified Delphi process

International Journal of Behavioral Nutrition and Physical Activity

Volumn 8, Issue , 2011, Pages

  Marques, Ana I ^a   Santos, Leonel ^b   Soares, Pedro ^c   Santos, Rute ^a,d   Oliveira Tavares, António ^a   Mota, Jorge ^a   Carvalho, Joana ^a  

^a UNIVERSITY OF PORTO   (Portugal)

^b UNIVERSITY OF MINHO   (Portugal)

^c Escola Secundária José Estêvão   (Portugal)

^d RESEARCH CENTER IN SPORTS SCIENCES   (Portugal)

Author keywords

Adherence; Elderly; Evaluation; Physical activity; Programmes; Quality; Tool

Indexed keywords

ARTICLE; CLINICAL ASSESSMENT TOOL; DELPHI STUDY; ELDERLY CARE; FEMALE; GERONTOLOGY; HEALTH PROGRAM; HUMAN; INTERNET; MALE; PHYSICAL ACTIVITY; PROGRAM DEVELOPMENT; SELF EVALUATION; SPORTING EVENT; TOTAL QUALITY MANAGEMENT; AGED; AGING; CONSENSUS; EUROPE; EXERCISE; GERIATRICS; HEALTH CARE DELIVERY; HEALTH CARE QUALITY; HEALTH PROMOTION; METHODOLOGY; PRACTICE GUIDELINE; QUALITY CONTROL; SPORT;

AGED; AGING; CONSENSUS; DELIVERY OF HEALTH CARE; DELPHI TECHNIQUE; EUROPE; EXERCISE; GERIATRICS; HEALTH PROMOTION; HUMANS; INTERNET; PRACTICE GUIDELINES AS TOPIC; PROGRAM EVALUATION; QUALITY CONTROL; SPORTS;

EID: 80053173684     PISSN: None     EISSN: 14795868     Source Type: Journal    
DOI: 10.1186/1479-5868-8-104     Document Type: Article

References (70)

1. Nelson ME, Rejeski WJ, Blair SN, Duncan PW, Judge JO, King AC, Macera CA, Castaneda-Sceppa C. Physical activity and public health in older adults: recommendation from the American College of Sports Medicine and the American Heart Association. Med Sci Sports Exerc 2007, 39(8):1435-1445. 10.1249/mss.0b013e3180616aa2, 17762378.
2. Castillo-Garzon MJ, Ruiz JR, Ortega FB, Gutierrez A. Anti-aging therapy through fitness enhancement. Clin Interv Aging 2006, 1(3):213-220. 10.2147/ciia.2006.1.3.213, 2695180, 18046873.
3. Chodzko-Zajko WJ, Proctor DN, Fiatarone Singh MA, Minson CT, Nigg CR, Salem GJ, Skinner JS. American College of Sports Medicine position stand. Exercise and physical activity for older adults. Med Sci Sports Exerc 2009, 41(7):1510-1530. 10.1249/MSS.0b013e3181a0c95c, 19516148.
4. CESEP Implications of demographic ageing in the enlarged EU. In the domains of quality of life, health promotion and health care. 2005, BRUXELLES, CESEP.
5. Schutzer KA, Graves BS. Barriers and motivations to exercise in older adults. Prev Med 2004, 39(5):1056-1061. 10.1016/j.ypmed.2004.04.003, 15475041.
6. Finch H. Physical Activity 'At Our Age'. Qualitative Research Among People over the Age of 50 1997, London: Health Education Authority.
7. Wininger SR, Pargman D. Assessment of factors associated with exercise enjoyment. J Music Ther 2003, 40(1):57-73.
8. Henderson KA, Ainsworth BE. Enjoyment: A Link to Physical Activity, Leisure, and Health. Journal of Park and Recreation Administration 2002, 20(4):130-146.
9. Wankel LM. The importance of enjoyment to adherence and psychological benefits from physical activity. Int J Sport Psychol 1993, 24:151-169.
10. Williams NH, Hendry M, France B, Lewis R, Wilkinson C. Effectiveness of exercise-referral schemes to promote physical activity in adults: systematic review. Br J Gen Pract 2007, 57(545):979-986. 10.3399/096016407782604866, 2084138, 18252074.
11. Parasuraman A, Zeithaml VA, Berry LL. Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research. Journal of Marketing 1994, 58(1):111-124.
12. Taylor SA, Baker TL. An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers' Purchase Intentions. J Retail 1994, 70(2):163-178.
13. EFQM Introducing Excellence 2003, Brussels: European Foundation for Quality Management, EFQM.
14. Levin Martin S, Vehige T. Establishing public health benchmarks for physical activity programs. Prev Chronic Dis 2006, 3(3):A110. 1636704, 16776871.
15. WHO Health promotion evaluation: recommendations to policy makers. Report of the WHO European Working Group on Health Promotion Evaluation. 1999, World Health Organization Europe, WHO.
16. Eccles J, Gootman J. Quality: building the evidence base. Forum Focus 2003, 1:1-7. Washington, DC: The Forum for Youth Investment, Impact Strategies, Inc, July/August edition [Accessed 10 May 2010]., http://www.forumforyouthinvestment.org
17. Pieper R, Frommelt M, Heislbetz C, Vaarama M. Quality Management in Long-Term Care. Care-related quality of life in old age: concepts, models, and empirical findings 2008, 125-150. New York: Springer Science+Business Media, Vaarama M, Pieper R, Sixsmith A.
18. Sakurai M. Gerenciamento Integrado de Custos 1997, São Paulo: Atlas.
19. Morse WJ. Measuring quality costs. Cost and Management 1983, 16-20. July-August.
20. Minkman M, Ahaus K, Huijsman R. Performance improvement based on integrated quality management models: what evidence do we have? A systematic literature review. International Journal for Quality in Health Care 2007, 19(2):90-104. 10.1093/intqhc/mzl071, 17277010.
21. Robinson L. Committed to quality: the use of quality schemes in UK public leisure services. Managing Service Quality 2003, 13(3):247-255.
22. Severance JH. Community health program evaluation using accreditation as a framework. Evaluation & the health professions 2009, 32(1):59-68. 10.1177/0163278708328742, 21966688.
23. Cornish E. The study of the future: an introduction to the art and science of understanding and shaping tomorrow's world 1977, Maryland: World Future Society.
24. Kelly CM, Jorm AF, Kitchener BA. Development of mental health first aid guidelines on how a member of the public can support a person affected by a traumatic event: a Delphi study. BMC Psychiatry 2010, 10:49. 10.1186/1471-244X-10-49, 2904289, 20565918.
25. Lieff SJ. Evolving curriculum design: a novel framework for continuous, timely, and relevant curriculum adaptation in faculty development. Acad Med 2009, 84(1):127-134. 10.1097/ACM.0b013e3181900f4b, 19116491.
26. Tran D, Hall LM, Davis A, Landry MD, Burnett D, Berg K, Jaglal S. Identification of recruitment and retention strategies for rehabilitation professionals in Ontario, Canada: results from expert panels. BMC Health Serv Res 2008, 8:249. 10.1186/1472-6963-8-249, 2636785, 19068134.
27. Vandelanotte C, Dwyer T, Van Itallie A, Hanley C, Mummery WK. The development of an internet-based outpatient cardiac rehabilitation intervention: a Delphi study. BMC Cardiovasc Disord 2010, 10:27. 10.1186/1471-2261-10-27, 2891620, 20534167.
28. van Stralen MM, Lechner L, Mudde AN, de Vries H, Bolman C. Determinants of awareness, initiation and maintenance of physical activity among the over-fifties: a Delphi study. Health Educ Res 2010, 25(2):233-247. 10.1093/her/cyn045, 18927443.
29. Gupta UG, Clarke RE. Theory and applications of the Delphi technique: A bibliography (1975-1994). Technological Forecasting and Social Change 1996, 53(2):185-211.
30. de Villiers MR, de Villiers PJ, Kent AP. The Delphi technique in health sciences education research. Med Teach 2005, 27(7):639-643. 10.1080/13611260500069947, 16332558.
31. Hsu C-C, Sandford BA. The Delphi technique: making sense of consensus. Practical Assessment Research & Evaluation 2007, (12). [Accessed 25 November 2009]., http://pareonline.net/getvn.asp?v=12&n=10
32. Snyder-Halpern R, Thompson C, Schaffer J. Comparison of mailed vs. internet applications of the Delphi technique in clinical informatics research. AMIA Symposium: 2000 2000, 809-813. Symposium P-A.
33. Landeta J. Current validity of the Delphi method in social sciences. Technological Forecasting and Social Change 2006, 73(5):467-482.
34. Hasson F, Keeney S, McKenna H. Research guidelines for the Delphi survey technique. J Adv Nurs 2000, 32(4):1008-1015.
35. Dalkey NC, Rourke DL. Experimental assessment of Delphi procedures with group value judgments. Studies in the quality of life: Delphi and decision-making 1972, 55-83. Lexington, MA: Lexington Books, Dalkey NC, Rourke DL, Lewis R, Snyder D.
36. Bowles KH, Holmes JH, Naylor MD, Liberatore M, Nydick R. Expert Consensus for Discharge Referral Decisions Using Online Delphi. Biomedical and Health Informatics: From Foundations to Applications: 2003; Washington, DC 2003, 106-109. AMIA 2003 Symposium Proceedings.
37. Linstone HA, Turoff M. The Delphi Method, Techniques and Applications. 2002, Linstone HA, Turoff M, [Accessed 28 November 2009]., http://www.is.njit.edu/pubs/delphibook/
38. Brooks KW. Delphi technique: Expanding applications. North Central Association Quarterly 1979, 54(3):377-385.
39. Altschuld JW. Delphi technique. Lecture: evaluation methods: Principles of needs assessment II 1993, Department of Educational Services and Research. Columbus: The Ohio State University.
40. BHF Guidelines on the promotion of physical activity with older people 2007, British Heart Foundation. London, BHF.
41. Fink A, Kosecoff J, Chassin M, Brook RH. Consensus methods: Characteristics and guidelines for use. American Journal of Public Health 1984, 74:979-983. 10.2105/AJPH.74.9.979, 1651783, 6380323.
42. Powell C. The Delphi technique: Myths and realities. Journal of Advanced Nursing 2003, 41:376-382. 10.1046/j.1365-2648.2003.02537.x, 12581103.
43. Sumsion T. The Delphi technique: an adaptive research tool. British Journal of Occupational Therapy 1998, 61(4):153-156.
44. Murphy MK, Black NA, Lamping DL, McKee CM, Sanderson CF, Askham J, Marteau T. Consensus development methods and their use in clinical guideline development. Health Technology Assessment 1998, 2(3):1-88.
45. Dawes J. Do data characteristics change according to the number of scale points used? An experiment using 5-point, 7-point and 10-point scales. International Journal of Market Research 2007, 50(1):61-77.
46. Kelly CM, Hoehner CM, Baker EA, Ramirez LKB, Brownson RC. Promoting physical activity in communities: Approaches for successful evaluation of programs and policies. Evaluation and Program Planning 2006, 29:280-292.
47. Schmid TL, Librett J, Neiman A, Pratt M, Salmon A. A framework for evaluating community-based physical activity promotion programmes in Latin America. Promot Educ 2006, 13(2):112-118. 10.1177/10253823060130020105, 17017288.
48. AACVPR Guidelines for Cardiac Rehabilitation and Secondary Prevention Programs 2004, American Association of Cardiovascular and Pulmonary Rehabilitation. Champaigh, IL.: Human Kinetics, 4, AACVPR.
49. Anyamele SC. Implementing quality management in the University: The role of leadership in Finnish Universities. Higher Education in Europe 2005, 30(3-4):357-369.
50. Taffinder P. The New Leaders: Achieving Corporate Transformation through Dynamic Leadership 1995, London: Kogan Page.
51. Dale BG. Managing Quality 2003, Malden: Blackwell Publishing Ltd, 4.
52. Gill R. Theory and practice of leadership 2006, London: SAGE.
53. Oakland JS, Tanner S, Gadd K. Best practice in business excellence. Total Quality Management 2002, 13(8):1125-1139.
54. Waldman DA, Lituchy T, Gopalakrishnan M, Laframboise K, Galperin B, Kaltsounakis Z. A qualitative analysis of leadership and quality improvement. Leadership Quarterly 1998, 9:177-202.
55. Vala J, Torres A, Ramos A. Inquérito Social Europeu 2006: resultados globais. 2008, Lisboa: ICS-UL e ISCTE.
56. ACSM Physical activity programs and behavior counseling in older adult populations. Med Sci Sports Exerc 2004, 36(11):1997-2003. 10.1249/01.MSS.0000145451.08166.97, 15514518, ACSM.
57. Kotter JP. What leaders really do. Harv Bus Rev 1990, 68(3):103-111.
58. EFQM The Fundamental Concepts of Excellence 2003, Brussels: European Foundation for Quality Management, EFQM.
59. Nabitz U, Schramade M, Schippers G. Evaluating treatment process redesign by applying the EFQM Excellence Model. Int J Qual Health Care 2006, 18(5):336-345. 10.1093/intqhc/mzl033, 16936309.
60. Soares P, Serôdio-Fernandes A, Machado-Santos C. MEDE: Modelo da Excelência no Desporto - gestão da qualidade e da excelência na gestão do desporto 2007, Vila Nova de Gaia: APOGESD.
61. CDC Physical Activity Evaluation Handbook 2002, Centers for Disease Control and Prevention. Atlanta, CDC.
62. NHS Exercise Referral Systems: A National Quality Assurance Framework. 2001, Health Do. England, NHS.
63. Bartholomew LK, Parcel GS, Kok G, Gottlieb NH. Intervention mapping: designing theory-and evidence-based health promotion programs 2000, New York: McGraw-Hill.
64. Scott F, Young A, Dinan-Young S, Harding M, Lewis S, Fisken S. Expert Survey on Physical Activity Programmes and Physical Activity Promotion Strategies for Older People - Cross-National Report. 2008, European Network of Action on Aging and Physical Activity, [Accessed 23 January 2010]., http://www.eunaapa.org/
65. EFQM The EFQM Framework for Managing External Resources: Driving performance and growth through excellence in managing external resources 2006, Brussels: European Foundation for Quality Management, EFQM.
66. Balady GJ, Chaitman B, Driscoll D, Foster C, Froelicher E, Gordon N, Pate R, Rippe J, Bazzarre T. Recommendations for cardiovascular screening, staffing, and emergency policies at health/fitness facilities. Circulation 1998, 97(22):2283-2293.
67. WHO Report of the World Health Organization. Active ageing: a policy framework. Aging Male 2002, 5(1):1-37. WHO.
68. Stewart AL, Verboncoeur CJ, McLellan BY, Gillis DE, Rush S, Mills KM, King AC, Ritter P, Brown BW, Bortz WM. Physical activity outcomes of CHAMPS II: a physical activity promotion program for older adults. J Gerontol A Biol Sci Med Sci 2001, 56(8):M465-470. 10.1093/gerona/56.8.M465, 1780022, 11487597.
69. Thurston M, Green K. Adherence to exercise in later life: how can exercise on prescription programmes be made more effective?. Health Promot Int 2004, 19(3):379-387. 10.1093/heapro/dah311, 15306622.
70. Oakland JS, Beardmore D. Best Practice Customer Service. Total Quality Management 1995, 6(2):135-148.