Quality management in long-term care

Care-Related Quality of Life in Old Age: Concepts, Models and Empirical Findings

Volumn , Issue , 2008, Pages 125-150

  Pieper, Richard ^a   Frommelt, Mona ^c   Heislbetz, Claus ^c   Vaarama, Marja ^b  

^a UNIVERSITY OF BAMBERG   (Germany)

^b UNIVERSITY OF LAPLAND   (Finland)

^c NONE

Author keywords

[No Author keywords available]

Indexed keywords

EID: 84857031178     PISSN: None     EISSN: None     Source Type: Book    
DOI: 10.1007/978-0-387-72169-9_6     Document Type: Chapter

References (47)

1. Adams, T., & Gardiner, P. (2005). Communication and interaction within dementia care triads. Developing a theory for relationship-centred care. Dementia, 4, 185-205.
2. Beckmann, Ch., Otto, H.-U., Richter, M., & Schrödter, M. (Eds.) (2004). Qualität in der Sozialen Arbeit. Wiesbaden: Verlag für Sozialwissenschaften.
3. Beresford, P. (2004). Qualität sozialer Dienstleistungen. Zur zunehmenden Bedeutung von Nutzerbeteiligung. In Beckmann et al. (Eds.). (2004). Qualität in der Sozialen Arbeit. Wiesbaden: Verlag für Sozialwissenschaften.
4. Berger, P. L., & Luckmann, T. (1966). The social construction of reality. New York: Anchor Books.
5. Blonski, H., & Stausberg, M. (Eds.) (2003). Prozessmanagement in Pflegeorganisationen. Hannover: Schlüterser Verlag.
6. Böhle, F. (2004). Die Bewältigung des Unplanbaren als neue Herausforderung für die Arbeitswelt. Die Unplanbarkeit betrieblicher Prozesse und erfahrungsgebiteten Arbeitens. In F. Böhle, S. Pfeiffer, & N. Sevsay-Tegethoff (Eds.) (2004). Die Bewältigung des Unplanbaren. Wiesbaden: Verlag für Sozialwissenschaften, pp. 12-54.
7. Bruhn, M. (2003). Qualitätsmanagement für Dienstleistungen (Quality management for services). Berlin: Springer Publisher.
8. Cangialose, C. B., Cary, S. J., Hoffmann, L. H., & Ballard, D. J. (1977). Impact of managed care on quality of health care: Theory and evidence. American Journal of Managed Care, 3, 1153-1170.
9. Currie, V., Harvey, G., West, E., McKenna, H., & Keeney, S. (2005). Relationships between quality of care, staffing levels, skill mix and nurse autonomy: Literature review. Journal of Advanced Nursing, 51, 73-82.
10. Davies, B., & Knapp, M. (1981). Old people's homes and the production of welfare. London: Routledge and Kegan Paul.
11. Ellis, A., & Kauferstein, M. (2004). Dienstleistungsmanagement. Berlin: Springer.
12. Evers, A., Haverinen, R., Leichsenring, K., & Wistow, G. (Eds.). (1997). Developing quality in personal social services. Aldershot: Ashgate.
13. Fernandez, J.-L., & Knapp, M. (2004). Production relations in social care. In M., Knapp, D., Challis, J. L., Fernandez, & A. Netten (Eds.). (2004). Long-term care: Matching resources and needs. Aldershot: Ashgate.
14. Freidson, E. (1961). Dilemmas in the doctor-patient relationship. In A. M. Rose, (Ed.), Human behaviour and social processes. An interactional approach (pp. 207-224). Boston: Houghton Miffling.
15. Friedag, H. R., & Schmidt, W. (2004). Balanced scorecard. Planegg bei München: Haufe.
16. Görres, S. T. (1999). Qualitätssicherung in Pflege und Medizin. Bern: Huber Publisher.
17. Grand, J. L. (1991). Equity and choice. London: Harper Collins Academic.
18. Hardy, B., Young, R., & Wistow, G. (1999). Dimensions of choice on the assessment and care management process: The views of older people, carers and care managers. Health and Social Care in the Community, 7, 483-491.
19. Haubrock, M., & Gohlke, S. (2001). Benchmarking in der Pflege (Benchmarking in care. A benchmarking study of home care services). Bern: Huber Publisher.
20. Jochimsen, M. A. (2003). Careful economics. Integrating caring activities and economic science. Boston: Kluwer Academic Press.
21. Knapp, M., Challis, D., Fernandez, J. L., & Netten, A. (Eds.). (2004). Long-term care: Matching resources and needs. Aldershot: Ashgate.
22. Lachhammer, J. (2004). Total-value-management -Mittelpunkt einer Qualitätsoffensive in sozialen Einrichtungen. In Peterander, F., & Speck, O. (Eds.). (2004). Qualitätsmanagement in sozialen Einrichtungen. München: Reinhardt.
23. Luhmann, N. (1984). Soziale Systeme. Grundriß einer allgemeinen Theorie. Frankfurt: Suhrkamp (Social Systems).
24. Maines, D. R., & Charlton, J. C. (1985). The negotiated order approach to the analysis of social organisation. Studies in Symbolic Interaction, Supplement 1, 271-308.
25. McGuire, A., Henderson, J., & Mooney, G. (1988). The economics of health care. London: Routledge & Kegan Paul.
26. Mead, G. H. (1934). Mind, self and society, Chicago: University of Chicago Press.
27. Netten, A. (2004). The social production of welfare. In M. Knapp, D. Challis, J.-L. Fernandez, & A. Netten (Eds.) (2004), Long-term care: Matching resources and needs. Aldershot: Ashgate.
28. Nies, H., & Berman, P. C. (Eds.). (2004). Integrating services for older people: A source book for managers. Dublin: EHMA.
29. Niven, P. R. (2003). Balanced Scorecard -Schritt für Schritt. Weinheim: Wiley.
30. Øvretveit, J. (1998). Evaluating health interventions. An introduction to evaluation of health treatments, services, policies and organizational interventions. Buckingham, Philadelphia, PA: Open University Press.
31. Owen, T., & NCHRDF (Eds.). (2006). My home life -quality of life in care homes. London: Help the Aged.
32. Parsons, T. (1951). The social system. New York: Routledge and Kegan Paul.
33. Parsons, T. (1978). Action theory and the human condition. New York: Free Press.
34. Peterander, F., & Speck, O. (Eds.). (2004). Qualitätsmanagement in sozialen Einrichtungen. München: Reinhardt.
35. Pieper, R. (1979). Wissensformen und Rechtfertigungsstrategien. Ein Beitrag zum Vermittlungsproblem zwischen Wissenschaft, Technik und Alltag, Soziale Welt, Heft 1, 50-69.
36. Pieper, R. (1997). Technology and the social triangle of home care: Ethical issues in the application of technology to dementia care. In S. Björneby & A. van Berlo (Eds.), Ethical issues in the use of technology for dementia care. Knegsel: AKONTES Publishing.
37. Pieper, R. (2005a). Integrated care: Concepts and theoretical approaches. In M. Vaarama & R. Pieper (Eds.) (2005). Managing integrated care. European perspectives and good practices. Stakes and the European Health Management Association. Saarijärvi: Gummerrus Printing Oy. pp. 26-53.
38. Pieper, R. (2005b). Strategies for organisational and network integration. In M. Vaarama & R. Pieper (Eds.) (2005). Managing integrated care. European perspectives and good practices. Stakes and the European Health Management Association. Saarijärvi: Gummerrus Printing Oy. pp. 113-131.
39. Reichwald, R., & Schaller, Ch. (2006). Innovationsmanagement von Dienstleistungen -Herausforderungen und Erfolgfaktoren in der Praxis. In H.-J. Bullinger & A.-W. Scheer (Eds.), Service engineering, Berlin: Springer.
40. Simmel, G. (edited and translated by K. H. Wolff). (1950). The sociology of Georg Simmel. Glencoe, IL: The Free Press.
41. Strauss, A. L., Schatzmann, L., Bucher, R., Erlich, D., & Sabshin, M. (1963). The hospital and its negotiated order. In E. Freidson (Ed.), The hospital in modern society (pp. 147-169). New York: The Free Press (pp. 147-168).
42. Strauss, A. L. (1978). Negotiations: Varieties, contexts, processes and social order. San Francisco, CA: Jossey-Bass.
43. Twigg, J. (2004). The medical-social boundary and rival discourses of the body. In Knapp, M., Challis, D., Fernandez, J. L., & Netten, A. (Eds.). (2004). Long-term care: Matching resources and needs. Aldershot: Ashgate.
44. Vaarama, M. (2005). Evaluating and managing quality of integrated care. In M. Vaarama & R. Pieper (Eds.) (2005), Managing integrated care for older persons. Saarijärvi: Gummerus Printing, Stakes and the European Health Management Association.
45. Vaarama, M., & Pieper, R. (Eds.). (2005). Managing integrated care. European perspectives and good practices. Stakes and European Health Management Association. Saarijärvi: Gummerrus Printing Oy. (pp. 64-88).
46. Valvanne, J. (2005). Integrating social and health care in practice -A Finnish project. In Vaarama & Pieper (Eds.) (2005). Managing integrated care for older persons. Stakes and the European Health Management Association. Saarijärvi: Gummerrus Printing. pp. 64-88.
47. Wilkinson, H., Kerr, D., & Cunningham, C. (2005). Equipping staff to support people with an intellectual disability and dementia in care home settings. Dementia, 4(3), 387-400.