메뉴 건너뛰기




Volumn 6, Issue 2, 2004, Pages 35-47

The impact of selected organizational factors on psychological empowerment of non-supervisory employees in full-service restaurants

Author keywords

Employee involvement; Employee performance contributors; Psychological empowerment

Indexed keywords


EID: 80053124095     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1300/J369v06n02_04     Document Type: Article
Times cited : (16)

References (37)
  • 1
    • 3843062245 scopus 로고
    • Empowering service workers at Harvester Restaurants
    • Ashness, D., and Lashley, C., 1995. Empowering service workers at Harvester Restaurants. Personnel Review, 24(8):17–32.
    • (1995) Personnel Review , vol.24 , Issue.8 , pp. 17-32
    • Ashness, D.1    Lashley, C.2
  • 2
    • 0026824741 scopus 로고
    • The empowerment of service workers: What, why, how, and when
    • Bowen, D. E., and Lawler, E. E., 1992. The empowerment of service workers:What, why, how, and when. Sloan Management Review, 33(3):31–39.
    • (1992) Sloan Management Review , vol.33 , Issue.3 , pp. 31-39
    • Bowen, D.E.1    Lawler, E.E.2
  • 5
    • 0002619361 scopus 로고
    • Employee empowerment: A guest-driven leadership strategy
    • Brymer, R. A., 1991. Employee empowerment:A guest-driven leadership strategy. The Cornell HRA Quarterly, 32(1):58–68.
    • (1991) The Cornell HRA Quarterly , vol.32 , Issue.1 , pp. 58-68
    • Brymer, R.A.1
  • 7
    • 20444491863 scopus 로고    scopus 로고
    • The impact of empowerment on customer contact employees' roles in service organizations
    • Chebat, J. C., and Kollias, P., 2000. The impact of empowerment on customer contact employees' roles in service organizations. Journal of Service Research, 3(1):66–81.
    • (2000) Journal of Service Research , vol.3 , Issue.1 , pp. 66-81
    • Chebat, J.C.1    Kollias, P.2
  • 8
    • 0000215723 scopus 로고
    • The empowerment process: Integrating theory and practice
    • Conger, J. A., and Kanungo, R. N., 1988. The empowerment process:Integrating theory and practice. Academy of Management Review, 13:471–482.
    • (1988) Academy of Management Review , vol.13 , pp. 471-482
    • Conger, J.A.1    Kanungo, R.N.2
  • 9
    • 85010224867 scopus 로고
    • New work attitude measures of trust, organizational commitment and personal need non-fulfillment
    • Cook, J. D., and Wall, T., 1980. New work attitude measures of trust, organizational commitment and personal need non-fulfillment. Journal of Occupational Psychology, 53:39–52.
    • (1980) Journal of Occupational Psychology , vol.53 , pp. 39-52
    • Cook, J.D.1    Wall, T.2
  • 10
    • 0007212056 scopus 로고    scopus 로고
    • Predicting psychological empowerment among service workers: The effect of support-based relationships
    • Corsun, D. L., and Enz, C. A., 1999. Predicting psychological empowerment among service workers:The effect of support-based relationships. Human Relations, 52:205–224.
    • (1999) Human Relations , vol.52 , pp. 205-224
    • Corsun, D.L.1    Enz, C.A.2
  • 11
    • 0009140168 scopus 로고
    • The politics of trust and organization empowerment
    • Culbert, S. A., and McDonough, J. J., 1986. The politics of trust and organization empowerment. Public Administration Quarterly, 10(2):171–188.
    • (1986) Public Administration Quarterly , vol.10 , Issue.2 , pp. 171-188
    • Culbert, S.A.1    McDonough, J.J.2
  • 13
    • 0033455765 scopus 로고    scopus 로고
    • Re-empowering the empowered-the ultimate challenge?
    • D'Annunzio-Green, N., and Macandrew, J., 1999. Re-empowering the empowered-the ultimate challenge?. Personnel Review, 28:258–278.
    • (1999) Personnel Review , vol.28 , pp. 258-278
    • D'Annunzio-Green, N.1    Macandrew, J.2
  • 14
    • 0013115781 scopus 로고
    • The impact of empowerment on service employees
    • Fulford, M. D., and Enz, C. A., 1995. The impact of empowerment on service employees. Journal of Managerial Issues, 7(2):161–175.
    • (1995) Journal of Managerial Issues , vol.7 , Issue.2 , pp. 161-175
    • Fulford, M.D.1    Enz, C.A.2
  • 15
    • 0035586345 scopus 로고    scopus 로고
    • The leader-member exchange as a link between managerial trust and employee empowerment
    • Gomez, C., and Rosen, B., 2001. The leader-member exchange as a link between managerial trust and employee empowerment. Group and Organizational Management, 26(1):53–69.
    • (2001) Group and Organizational Management , vol.26 , Issue.1 , pp. 53-69
    • Gomez, C.1    Rosen, B.2
  • 16
    • 0002244054 scopus 로고
    • Role making process within complex organizations
    • Dunnette M.D., (ed), Chicago, IL: Rand McNally
    • Graen, G., 1976. “Role making process within complex organizations”. In Handbook of Industrial and Organizational Psychology, Edited by:Dunnette, M. D., Chicago, IL:Rand McNally.
    • (1976) Handbook of Industrial and Organizational Psychology
    • Graen, G.1
  • 17
    • 58149322472 scopus 로고
    • The development of the leader-member exchange theory of leadership over 25 years applying a multi-level multi-domain perspective
    • Graen, G., and Uhl-Bien, M. 1995. The development of the leader-member exchange theory of leadership over 25 years applying a multi-level multi-domain perspective. Leadership Quarterly, 6:219–247.
    • (1995) Leadership Quarterly , vol.6 , pp. 219-247
    • Graen, G.1    Uhl-Bien, M.2
  • 18
    • 0000273353 scopus 로고
    • The role of situational and dispositional factors in the enhancement of personal control in organizations
    • Greenberger, D. B., and Strasser, S., 1991. The role of situational and dispositional factors in the enhancement of personal control in organizations. Research in Organizational Behavior, 13:111–145.
    • (1991) Research in Organizational Behavior , vol.13 , pp. 111-145
    • Greenberger, D.B.1    Strasser, S.2
  • 20
    • 0001253497 scopus 로고
    • Power and leadership in organizations: Relationships in transition
    • Hollander, E., and Offermann, L., 1990. Power and leadership in organizations:Relationships in transition. American Psychologist, 45:179–189.
    • (1990) American Psychologist , vol.45 , pp. 179-189
    • Hollander, E.1    Offermann, L.2
  • 21
    • 0002424119 scopus 로고    scopus 로고
    • The key to being a leader company: Empowerment
    • Khan, S., 1997. The key to being a leader company:Empowerment. Journal of Quality and Participation, 20(1):44–50.
    • (1997) Journal of Quality and Participation , vol.20 , Issue.1 , pp. 44-50
    • Khan, S.1
  • 22
    • 0030497314 scopus 로고    scopus 로고
    • Research issues for employee empowerment in hospitality organizations
    • Lashley, C., 1996. Research issues for employee empowerment in hospitality organizations. International Journal of Hospitality Management, 15(4):333–346.
    • (1996) International Journal of Hospitality Management , vol.15 , Issue.4 , pp. 333-346
    • Lashley, C.1
  • 23
    • 0034195082 scopus 로고    scopus 로고
    • An examination of the mediating role of psychological empowerment on the relationship between the job, interpersonal relationships, and work outcomes
    • Liden, R. C., and Sparrowe Wayne, S. J., 2000. An examination of the mediating role of psychological empowerment on the relationship between the job, interpersonal relationships, and work outcomes. Journal of Applied Psychology, 85:407–416.
    • (2000) Journal of Applied Psychology , vol.85 , pp. 407-416
    • Liden, R.C.1    Sparrowe Wayne, S.J.2
  • 25
    • 0002170974 scopus 로고
    • Relationship among components of credibility and communication behaviors in work units
    • O'Reilly, C. A., III and Roberts, K. H., 1976. Relationship among components of credibility and communication behaviors in work units. Journal of Applied Psychology, 61(1):99–102.
    • (1976) Journal of Applied Psychology , vol.61 , Issue.1 , pp. 99-102
    • O'Reilly, C.A.1    Roberts, K.H.2
  • 26
    • 33746834793 scopus 로고    scopus 로고
    • The relationship between empowerment and overall job satisfaction: A study of a southern resort
    • Salazar, J., and Hubbard, S., 2000. The relationship between empowerment and overall job satisfaction:A study of a southern resort. Praxis, 3(1):112–128.
    • (2000) Praxis , vol.3 , Issue.1 , pp. 112-128
    • Salazar, J.1    Hubbard, S.2
  • 27
    • 0000744268 scopus 로고
    • Development and preliminary validation of a new scale (LMX-6) to measure leader member exchange in organizations
    • Schriesheim, C. A., Neider, L. L., Scandura, T. A., and Tepper, B. J., 1992. Development and preliminary validation of a new scale (LMX-6) to measure leader member exchange in organizations. Educational and Psychological Measurement, 52(1):135–147.
    • (1992) Educational and Psychological Measurement , vol.52 , Issue.1 , pp. 135-147
    • Schriesheim, C.A.1    Neider, L.L.2    Scandura, T.A.3    Tepper, B.J.4
  • 28
    • 1842638140 scopus 로고    scopus 로고
    • Contextual factors of psychological empowerment
    • Siegall, M., and Gardner, S., 2000. Contextual factors of psychological empowerment. Personnel Review, 29:703–722.
    • (2000) Personnel Review , vol.29 , pp. 703-722
    • Siegall, M.1    Gardner, S.2
  • 29
    • 84965520799 scopus 로고
    • Empowerment in the hospitality industry: An exploration of antecedents and outcomes
    • Sparrowe, R. T., 1994. Empowerment in the hospitality industry:An exploration of antecedents and outcomes. Hospitality Research Journal, 17(3):51–73.
    • (1994) Hospitality Research Journal , vol.17 , Issue.3 , pp. 51-73
    • Sparrowe, R.T.1
  • 30
    • 0039144047 scopus 로고
    • The effects of organizational culture and leader member exchange on employee empowerment in hospitality industry
    • Sparrowe, R. T., 1995. The effects of organizational culture and leader member exchange on employee empowerment in hospitality industry. Hospitality Research Journal, 18(3):94–109.
    • (1995) Hospitality Research Journal , vol.18 , Issue.3 , pp. 94-109
    • Sparrowe, R.T.1
  • 32
    • 21844485446 scopus 로고
    • Psychological empowerment in the workplace: Dimensions, measurement, and validation
    • Spreitzer, G. M., 1995. Psychological empowerment in the workplace:Dimensions, measurement, and validation. Academy of Management Journal, 38(5):1442–1465.
    • (1995) Academy of Management Journal , vol.38 , Issue.5 , pp. 1442-1465
    • Spreitzer, G.M.1
  • 34
    • 0001437102 scopus 로고
    • Cognitive elements of empowerment: An interpretive model of intrinsic task motivation
    • Thomas, K. W., and Velthouse, B. A., 1990. Cognitive elements of empowerment:An interpretive model of intrinsic task motivation. Academy of Management Review, 15(4):666–681.
    • (1990) Academy of Management Review , vol.15 , Issue.4 , pp. 666-681
    • Thomas, K.W.1    Velthouse, B.A.2
  • 36
    • 1842788646 scopus 로고    scopus 로고
    • Empowerment: Theory and practice
    • Wilkinson, A., 1998. Empowerment:Theory and practice. Personnel Review, 27(1):40–56.
    • (1998) Personnel Review , vol.27 , Issue.1 , pp. 40-56
    • Wilkinson, A.1
  • 37
    • 6344265020 scopus 로고    scopus 로고
    • Trust is power
    • Wyatt, D., 1996. Trust is power. Executive Excellence, 13(12):12–13.
    • (1996) Executive Excellence , vol.13 , Issue.12 , pp. 12-13
    • Wyatt, D.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.