The effects of flow and attachment on the e-loyalty of SNS websites

International Conference on Management and Service Science, MASS 2011

Volumn , Issue , 2011, Pages

  Qi, Yi ^a   Fu, Chunlong ^a  

^a ZHEJIANG UNIVERSITY   (China)

Author keywords

Consumer attachment; E loyalty; Flow; Online stickiness; Referral loyalty; SNS website

Indexed keywords

CONSUMER ATTACHMENT; E-LOYALTY; FLOW; ONLINE-STICKINESS; REFERRAL LOYALTY;

MANAGEMENT SCIENCE;

WEBSITES;

EID: 80052895353     PISSN: None     EISSN: None     Source Type: Conference Proceeding    
DOI: 10.1109/ICMS.2011.5999053     Document Type: Conference Paper

References (39)

1. Y. Xia Skadberg, and J.R. Kimmel, Visitors' Flow experience while browsing a web site: its measurement, contributing factors and consequences. Computers in Human Behavior 20 (2004) 403-422.
2. D.H. Choi, J. Kim, and S.H. Kim, ERP training with a web-based electronic learning system: The flow theory perspective. International Journal of Human-Computer Studies 65 (2007) 223-243.
3. D. Choi, and J. Kim, Why people continue to play online games: In search of critical design factors to increase customer loyalty to online contents. CyberPsychology & Behavior 7 (2004) 11-24.
4. C.W. Park, D.J. MacInnis, and J.R. Priester, Beyond attitudes: attachment and consumer behavior. Seoul Journal of Business 12 (2006) 3-36.
5. A.D. Ball, and L.H. Tasaki, The role and measurement of attachment in consumer behavior. Journal of Consumer Psychology 1 (1992) 155-172.
6. M. Thomson, D.J. MacInnis, and C.W. Park, The ties that bind: measuring the strength of consumers' emotional attachments to brands. Journal of Consumer Psychology 15 (2005) 77-91.
7. S. Rosen, Sticky web site is key to success. Communication World (2001) 36.
8. F. O'DEA, Creating 'Sticky' Customers in the e-Economy. Accountancy Ireland (2000) 18.
9. M. Csikszentmihalyi, and I. Csikszentmihalyi, Beyond boredom and anxiety: The experience of play in work and games, Jossey-Bass San Francisco, 1975.
10. M. Csikszentmihalyi, and K. Rathunde, The measurement of flow in everyday life: Toward a theory of emergent motivation, 1993, pp. 57-97.
11. M. Koufaris, Applying the technology acceptance model and flow theory to online consumer behavior. Information systems research 13 (2002) 205-223.
12. C. Finneran, and P. Zhang, A person-artifact-task (PAT) model of flow antecedents in computer-mediated environments. International Journal of Human-Computer Studies 59 (2003) 397-522.
13. C.M. Finneran, and P. Zhang, Flow in computer-mediated environments: promises and challenges, Communication of the Association for Information Systems, 2005, pp. 82-101.
14. M. Csikszentmihalyi, and J. LeFevre, Optimal experience in work and leisure. Journal of Personality and Social Psychology (1989) 815-822.
15. F. Simon, The experiential aspects of online search information for new customers to a website. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration.
16. L.C. Wang, J. Baker, J.A. Wagner, and K. Wakefield, Can a retail web site be social?. Journal of Marketing 71 (2007) 143-157.
17. Y. Xia Skadberg, and J.R. Kimmel, Visitors' Flow experience while browsing a web site: its measurement, contributing factors and consequences. Computers in Human Behavior 20 (2004) 403-422.
18. D. Choi, and J. Kim, Why people continue to play online games: In search of critical design factors to increase customer loyalty to online contents. CyberPsychology & Behavior 7 (2004) 11-24.
19. T. E, R. S, and R. N, Flow and Attitude Toward the Website on the Evaluation of Products Present by Means of Virtual Reality: A Conceptual Model, 36th Annual Conference of the Association-for- Consumer-Research, San Francisco, CA, 2009, pp. 916-919.
20. A. Yuksel, F. Yuksel, and Y. Bilim, Destination attachment: effects on customer satisfaction and cognitive, affective and conative loyalty. Tourism Management 31 (2010) 274-284.
21. E.D. Brocato, Place attachment: an investigation of environments and outcomes in a service context. (2007).
22. C.Y. Tsai, and Y.C. Shiue, The study of current residents' cognition, place attachment and community sense of tourism impacts towards the casino industry development. African Journal of Business Management 4 (2010) 710-721.
23. P.A.M. Van Lange, W. Otten, E.M.N. De Bruin, and J.A. Joireman, Development of prosocial, individualistic, and competitive orientations: Theory and preliminary evidence. Journal nf Personality and Social Psychology 73 (1997) 733-746.
24. J. Lee, A.R. Graefe, and R.C. Burns, Examining the antecedents of destination loyalty in a forest setting. Leisure Sciences 29 (2007) 463-481.
25. W. Jank, and I. Yahav, E-loyalty networks in online auctions. Annals 4 (2010) 151-178.
26. M. Asim, and Y. Hashmi, E-Loyalty: companies secret weapon on the Web, Electronic Commerce, 2005.
27. R.E. Anderson, and S.S. Srinivasan, E-satisfaction and e-loyalty: A contingency framework. Psychology and Marketing 20 (2003) 123-138.
28. G. Balabanis, N. Reynolds, and A. Simintiras, Bases of e-store loyalty: Perceived switching barriers and satisfaction. Journal of Business Research 59 (2006) 214-224.
29. R.E. Anderson, and S.S. Srinivasan, E-satisfaction and e-loyalty: A contingency framework. Psychology and Marketing 20 (2003) 123-138.
30. C. SFI, and S. RPI, E-trust, the main antecedent of e-loyalty: The case of the leisure hospitality, 13th International-Business-Information- Management-Association Conference, Marrakech, MOROCCO, 2009, pp. 634-637.
31. M. Fuentes-Blasco, I.G. Saura, G. Berenguer-Contrí, and B. Moliner- Velázquez, Measuring the antecedents of e-loyalty and the effect of switching costs on website. The Service Industries Journal 30 (2010) 1837-1852.
32. M. Gommans, K.S. Krishnan, and K.B. Scheffold, From brand loyalty to e-loyalty: A conceptual framework. Journal of Economic and Social research 3 (2001) 43-58.
33. D.H. Shin, and W.Y. Kim, Applying the technology acceptance model and flow theory to Cyworld user behavior: implication of the web2. 0 user acceptance. CyberPsychology & Behavior 11 (2008) 378-382.
34. J.W. Peltier, and J. Westfall, Dissecting the HMO-benefits managers relationship: what to measure and why. Marketing health services 20 (2000) 4.
35. F.F. Reichheld, and P. Schefter, E-loyalty. Harvard business review 78 (2000) 105-113.
36. J.C. Lin, Online stickiness: its antecedents and effect on purchasing intention. Behaviour & Information Technology 26 (2007) 507-516.
37. L. Gronhold, A. Martensen, and K. Kristense, The relationship between customer satisfaction and loyalty: cross-industry differences. Total Quality Management 11 (2000) 509-516.
38. F.D. Davis, R.P. Bagozzi, and P.R. Warshaw, User acceptance of computer technology: a comparison of two theoretical models. Management science 35 (1989) 982-1003.
39. R.L. Oliver, Whence consumer loyalty?. The Journal of Marketing 63 (1999) 33-44.