Computer-based information systems and human service organisations: Emerging problems and future possibilities

Australian Social Work

Volumn 64, Issue 3, 2011, Pages 299-312

  Gillingham, Philip ^a  

^a DEAKIN UNIVERSITY   (Australia)

Author keywords

Child Protection; Human Service Organisations; Information Systems; Technology

Indexed keywords

EID: 80052588975     PISSN: 0312407X     EISSN: 14470748     Source Type: Journal    
DOI: 10.1080/0312407X.2010.524705     Document Type: Article

References (66)

1. Aas, K. F. (2004). From narrative to database: technological change and penal culture. Punishment and Society, 6, 379-393.
2. Au, N., Ngai, E. W. T., & Cheng, T. C. E. (2002). A critical review of end-user information system satisfaction research and a new research framework. The International Journal of Information Science, 30, 451-478.
3. Berg, B. (2001). Qualitative research methods for the social sciences(4th edn.). Boston: Allyn and Bacon.
4. Broadhurst, K., Wastell, D, White, S., Hall, C., Peckover, S., Pithouse, A., Thompson, K., & Davey, D. (2010). Performing "initial assessment": Identifying the latent conditions for error at the front-door of local authority children's services. British Journal of Social Work, 40, 352-370.
5. Burton, J., & van den Broek, D. (2009). Accountable and countable: Information management systems and the bureaucratization of social work. British Journal of Social Work, 39, 1326-1342.
6. Carrilio, T. (2007). Using client information systems in practice settings: Factors affecting social workers' use of information systems. Journal of Technology in Human Services, 25, 41-62.
7. Carrilio, T. (2005). Management information systems: Why are they underutilized in the social services? Administration in Social Work, 29, 43-61.
8. Chase, N. (2008). An exploration of the culture of information technology: Focus on unrelenting change. Journal of Information, Information Technology and Organizations, 3, 135-149.
9. Crabtree, A. & Rodden, T. (2002). Ethnography and design? Proceedings of the International Workshop on "Interpretive" Approaches to Information Systems and Computing research, 70-74, Association of Information Systems, London. Retrieved 1 February 2010, from http://www.mrl.nott.ac.uk/_axc/documents/papers/IAW02_1.pdf
10. Department of Human Services (DHS) (2010). Client Relationship Information System for Service Providers. Victoria: Department of Human Services, State Government of Victoria, Australia. Retrieved 15 June 2010, from http://www.dhs.vic.gov.au/crissp
11. Despont-Gros, C., Mueller, H., & Lovis, C. (2005). Evaluating user interactions with clinical information systems: Q model based on human-computer interaction models. Journal of Biomedical Informatics, 38, 244-255.
12. Eileen Munro must cut red tape, improve IT and build confidence (2010). Community Care. Retrieved 15 June 2010, from http://www.communitycare.co.uk/Articles/2010/06/15/114716/munros-brief-will-consider-hackney-model-of-social-work.htm
13. Epstein, I. (2001). Using available clinical information in practice-based research: Mining for silver while dreaming of gold. In I. Epstein (Ed.), Clinical data-mining in practice based research: Social work in hospital settings(pp. 15-32). New York: The Haworth Press.
14. Fish, S., Munro, E., & Bairstow, S. (2009). Learning together to safeguard children: Developing a multi-agency systems approach to case reviews. London: Social Care Institute for Excellence.
15. Garrett, P. M. (2005). Social work's "electronic turn": Notes on the deployment of information and communication technologies in social work with children and families. Critical Social Policy, 25, 529-553.
16. Garrett, P. M. (2004). The electronic eye: Emerging surveillant practices in social work with children and families. European Journal of Social Work, 7, 57-71.
17. Gillingham, P. (2009). The use of assessment tools in child protection: An ethnomethodological study (unpublished PhD thesis, University of Melbourne). Available from http://repository. unimelb.edu.au/10187/4337
18. Gillingham, P. (2006). Risk assessment in child protection: Problem rather than solution? Australian Social Work, 59, 86-98.
19. Grundy, S. (1982). Three modes of action research. Curriculum Perspectives, 2, 23-24.
20. Harlow, E. (2003). Information and communication technologies in the welfare services: Wired wonderland or hypertext hell? In E. Harlow & S. Webb (Eds.), Information and communication technologies in the welfare services(pp. 7-26). Philadelphia: Jessica Kingsley.
21. Harris, J. (2003). The social work business. London: Routledge.
22. Harris, J. (1998). Scientific management, bureau-professionalism, new managerialism: The labour process of state social work. British Journal of Social Work, 28, 839-862.
23. Hasenfeld, Y. (Ed.). (1992). Human services as complex organizations. Newbury Park, CA: Sage Publications.
24. Hollnagel, E. & Woods, D. (Eds.). (2005). Joint cognitive systems. Foundations of cognitive systems engineering. Boca Raton, Florida: CRC Press.
25. Howe, D. (1996). Surface and depth in social work practice. In N. Parton (Ed.), Social work theory, social change and social work. London: Routledge.
26. Hugman, R. (1998). Social welfare and social value. Basingstoke: Palgrave_Macmillan.
27. Humphries, B. (2008). Social work research for social justice. Basingstoke: Palgrave_Macmillan.
28. Jones, A., & May, J. (1992). Working in human services organisations: A critical Introduction. Sydney: Longman.
29. Kling, R. (2001). Social informatics, Encyclopedia of LIS, Dordrecht: Kluwer Publishing. Retrieved 1 November 2009, from http://www.slis.indiana.edu/SI/si2001.html
30. Kling, R. (1999). What is social informatics and why does it matter? The Information Society, 23, 205-220.
31. Lamb, R., & Kling, R. (2003). Reconceptualising users as social actors in information systems research. MIS Quarterly, 27, 197-235.
32. Langan, J. (2009). Mental health, risk communication and data quality in the electronic age. British Journal of Social Work, 39, 467-487.
33. Ley, T. & Seelmeyer, U. (2008). Professionalism and information technology: Positioning and mediation. Social Work and Society, 6,338-351.
34. Leung, Z. C. S. (2007). Knowledge management in social work-towards a conceptual framework. Journal of Technology in Human Services, 25, 181-198.
35. Lonne, B., Parton, N., Thomson, J., & Harries, M. (2008). Reforming child protection. London: Routledge.
36. McBride, N. (2008). Using performance ethnography to explore the human aspects of software quality. Information Technology and People, 21, 91-111.
37. Munro, E. (2008). A review of the safety management literature. Unpublished interim working document, October 2008. Social Care Institute for Excellence. Retrieved 1 December 2008, from http://scie.org.uk/publications/guides/guide24/files/literaturereview.pdf
38. Munro, E. (2005). What tools do we need to improve identification of child abuse? Child Abuse Review, 14, 374-388.
39. Munro, E. (2004). The impact of audit on social work practice. British Journal of Social Work, 34, 1075-1095.
40. Myers, M. D. (1999). Investigating information systems with ethnographic research. Communications of the Association for Information Systems, 2, 23. Retrieved 1 March 2010, from http://www.qual.auckland.ac.nz/Myers%20CAIS%20article.pdf
41. Ombudsman (2009). Own motion investigation into the Department of Human Services Child Protection Program. November 2009. Retrieved 30 January 2010, from http://www.ombudsman.vic.gov.au/resources/documents/Investigation_into_the_Department_of_-Human_Services_Child_Protection_Program.pdf
42. Orlikowski, W. (2000). Using technology and constituting structures: A practice lens for studying technology in organizations. Organization Science, 11, 404-428.
43. Orlikowski, W. (1992). Rethinking the concept of technology in organizations. Organization Science, 3, 398-427.
44. Orlikowski, W., & Barley, S. R. (2001). Technology and institutions: What can research on information technology and research on organizations learn from each other? MIS Quarterly, 25, 145-165.
45. Parton, N. (2008). Changes in the form of knowledge in social work: from the 'social' to the 'informational'? British Journal of Social Work, 38, 253-269.
46. Parton, N., & Munro, E. (2007). How far is England in the process of introducing a mandatory reporting system? Child Abuse Review, 16, 5-16.
47. Parrott, L., & Madoc-Jones, I. (2008). Reclaiming information and communication technologies for empowering social work practice. Journal of Social Work, 8, 181-196.
48. Peckover, S., White, S., & Hall, C. (2008). Managing and making electronic children. Information. Communication and Society, 11, 375-394.
49. Pithouse, A., Hall, C., Peckover, S., & White, S. (2009). A tale of two CAFS: The impact of the electronic Common Assessment Framework. British Journal of Social Work, 39, 599-612.
50. Regan, S. (2003). Technology and systems of referral taking: From narrative to code Chapter Four. In E. Harlow & S. Webb (Eds.), Information and communication technologies in the welfare services(pp. 83-110). Philadelphia: Jessica Kingsley.
51. Sapey, B. (1997). Social work tomorrow: Towards a critical understanding of technology in social work. British Journal of Social Work, 27, 803-814.
52. Senyucel, Z. (2008). Impact of ICTs on user-provider relations: Perspectives from UK local authorities. Information Technology and People, 21, 401-414.
53. Shaw, I., Bell, M., Sinclair, I., Sloper, P., Mitchell, W., Dyson, P., Clayden, J., & Rafferty, J. (2009). An exemplary scheme? An evaluation of the Integrated Children's System. British Journal of Social Work,39, 613-626
54. Spratt, T., & Houston, S. (1999). Developing critical social work in theory and in practice: Child protection and communicative reason. Child and Family Social Work, 4, 315-324.
55. Stevens, I. & Cox, P. (2008). Complexity theory: Developing new understandings of child protection in field settings and in residential child care. British Journal of Social Work, 38, 1320-1326.
56. Stevens, I. & Hassett, P. (2007). Applying complexity theory to risk in child protection practice. Childhood, 14, 128-144
57. Stone, D., Woodroffe., M., Minocha, S, & Jarrett, C. (2005). User interface design and evaluation. San Francisco: Elsevier Science.
58. Surendra, N., & Denton, J. W. (2009). "Discussion-less" discussion databases: Detecting and resolving breakdowns using an ethnographic research approach. Journal of Systems and Information Technology, 11, 131-149.
59. ten Have, P. (2002). The notion of member is at the heart of the matter: On the role of membership knowledge in ethnomethodological inquiry. Qualitative Social Research,3, 2. Retrieved 1 August 2007, from http://www.qualitative-research.net/index.php/fqs/article/viewArticle/834/1812
60. Tinker, T. (1998). Hamlet without the prince: The ethnographic turn in information systems research. Accounting, Auditing and Accountability Journal, 11, 13-33.
61. Tregeagle, S., & Darcy, M. (2008). Child welfare and information technology: Today's challenge. British Journal of Social Work, 38, 1481-1498.
62. Walsham, G. (1995). The emergence of interpretivism in IS research. Information Systems Research, 6, 376-394.
63. White, S., Broadhurst, K., Wastell, D., Peckover, S., Hall, C., & Pithouse, A. (2009). Whither practice-near research in the modernization programme? Policy blunders in children's services. Journal of Social Work Practice, 23, 401-411.
64. Wrennall, L. (2010). Surveillance and child protection: De-mystifying the Trojan horse. Surveillance and Society, 7, 304-324.
65. Wood, J. (2008). Report of the Special Commission of Inquiry into Child Protection Services in New South Wales. The Hon James Wood, AO, QC. November 2008. Retrieved 1 December 2008, from http://www.dpc.nsw.gov.au/publications/news/stories/special_commission_of_inquiry_into_child_protection_services_in_new_south_wales
66. Zhang, W., & Guiteirez, O. (2007). Information technology acceptance in the social services sector context: and exploration. Social Work, 52, 221-231.