Indian call centre workers: Vanguard of a global middle class?

Work, Employment and Society

Volumn 25, Issue 3, 2011, Pages 417-433

  Murphy, Jonathan ^a  

^a CARDIFF UNIVERSITY   (United Kingdom)

Author keywords

call centres; globalization; India; social class

Indexed keywords

EID: 80052433640     PISSN: 09500170     EISSN: None     Source Type: Journal    
DOI: 10.1177/0950017011407968     Document Type: Article

References (60)

1. Abraham L,Kumar K.Sexual experiences and their correlates among college students in Mumbai City, India.International Family Planning Perspectives. 1999;25 (3): 139-46.
2. Allen J.Call-centre morals eyed.Calgary Herald. 2006;:53.
3. Anderson BImagined Communities. London: Verso; 1991:.
4. Annisette M.The true nature of the World Bank.Critical Perspectives on Accounting. 2004;15 (3): 303-23.
5. Appadurai AModernity at Large. Appadurai A, ed. Minneapolis, MN: University of Minnesota Press; 1996:27-47.
6. Bardhan A,Kroll CThe New Wave of Outsourcing. Berkeley, CA: Fisher Centre, University of California; 2003:.
7. Benegal V.India: alcohol and public health.Addiction. 2005;100 (8): 1051-56.
8. Bhabha HThe Location of Culture. London: Routledge; 2004:.
9. Bourdieu PHandbook of Theory and Research for the Sociology of Education. Richardson J, ed. New York, NY: Greenwood; 1986:241-58.
10. Bourdieu P.What makes a social class.Berkeley Journal of Sociology. 1987;32:1-18.
11. Bourdieu PIn Other Words: Essays towards a Reflexive Sociology. Stanford, CA: Stanford University Press; 1990:.
12. Bourdieu PLanguage and Symbolic Power. Cambridge: Polity; 1997:.
13. Bourdieu PActs of Resistance. Bourdieu P, ed. Cambridge: Polity; 1998:29-44.
14. Chari SFraternal Capital: Peasant-Workers, Self-Made Men and Globalization in Provincial India. Hyderabad: Orient Blackswan; 2004:.
15. Chowdhury D.Clash of cultures.South China Morning Post. 2009;:12.
16. Clammer J.Globalisation, class, consumption and civil society in South-East Asian cities.Urban Studies. 2003;40 (2): 403-19.
17. D'Cruz P,Noronha E.Being professional: organizational control in Indian call centers.Social Science Computer Review. 2006a;24 (3): 342-361.
18. D'Cruz P,Noronha E.Organising call centre agents.Economic and Political Weekly. 2006b;:2115-21.
19. D'Cruz P,Noronha E.Technical call centres: beyond 'electronic sweatshops' and 'assembly lines in the head'.Global Business Review. 2007;8 (1): 53-67.
20. Desai S,Vanneman RIndia Human Development Survey. New Delhi: NCAER; 2005:.
21. Deshpande SContemporary India, a Sociological View. New Delhi: Viking; 2004:.
22. Ehrenreich J,Ehrenreich B.The professional-managerial class.Radical America. 1977;11:7-31.
23. Fernandes LIndia's New Middle Class. Minneapolis, MN: University of Minnesota Press; 2006:.
24. Fernandes L,Heller P.Hegemonic aspirations.Critical Asian Studies. 2006;38 (4): 495-522.
25. Fernie S,Metcalf D(Not) Hanging on the Telephone. London: Centre for Economic Performance, London School of Economics; 1998:.
26. Consumption and Identity. Friedman J, ed. Chur: Harwood; 1994:.
27. Friedman J.Americans again, or the new age of imperial reason?.Theory, Culture and Society. 2000;17 (1): 139-46.
28. Gayo-Cal M,Savage M,Warde A.A cultural map of the United Kingdom.Cultural Trends. 2006;15 (2/3): 213-37.
29. Goldthorpe J,Lockwood D,Bechhofer F,Platt JThe Affluent Worker in the Class Structure. Cambridge: Cambridge University Press; 1969:.
30. Graddol DThe Future of English?. London: British Council; 2000:.
31. Hatfield E,Rapson RLove and Sex: Cross-cultural Perspectives. Lanham, MD: University Press of America; 1995:.
32. ILO Global Wage Report 2008/09. Geneva: International Labour Organization; 2008:.
33. Kobrin SThe Globalisation of Multinational Enterprise Activity and Economic Development. Hood NYoung S, ed. Basingstoke: Macmillan; 1999:133-54.
34. Liechty MSuitably Modern. Princeton, NJ: Princeton University Press; 2002:.
35. MahanA (2009) Rajasthan CM for ending pub and mall culture. NDTV, 29January. Available (consulted 6 May 2011) at: http://www.ndtv.com/convergence/ndtv/story.aspx?id=NEWEN20090081762&ch=1/29/2009%209:33:00%20AM.
36. Mamdani MCitizen and Subject. Princeton, NJ: Princeton University Press; 1996:.
37. Manning S,Massini S,Lewin A.A dynamic perspective on next-generation offshoring.Academy of Management Perspectives. 2008;22 (3): 35-54.
38. Mirchandani KIdentity Politics at Work. Thomas RMills AMills J, ed. London: Routledge; 2004:179-95.
39. Nickson D,Warhurst C,Witz A,Cullen ACustomer Service. Sturdy A, ed. Basingstoke: Palgrave; 2001:170-90.
40. O'Dougherty MConsumption Intensified: The Politics of Middle-Class Daily Life in Brazil. Durham, NC: Duke University Press; 2003:.
41. Pal M,Buzzanell P.The Indian call center experience.Journal of Business Communication. 2008;45 (1): 31-60.
42. Pettinger L.Brand culture and branded workers: service work and aesthetic labour in fashion retail.Consumption, Markets and Culture. 2004;7 (2): 165-84.
43. Pettinger L.Developing aesthetic labour: the importance of consumption.International Journal of Work Organisation and Emotion. 2008;2 (4): 327-43.
44. Pun N,Smith C.Putting transnational labour process in its place.Work, Employment and Society. 2007;21 (1): 27-45.
45. Remesh B.Cyber coolies in BPO.Economic and Political Weekly. 2004;39 (5): 492-7.
46. Scott J.Social class and stratification in late modernity.Acta Sociologica. 2002;45 (1): 23-35.
47. SilvaEWrightD (2008) Researching cultural capital. Methodological Innovations2(3). Available (consulted 6 May 2011) at: http://oro.open.ac.uk/11177/1/Methodological_Innovations_Online_-Vol_2%2C_No_3_%282008%29.htm.
48. Singh P,Pandey A.Women in call centres.Economic and Political Weekly. 2004;:684-8.
49. Sonawat R.Understanding families in India.Psicologia: Teoria e Pesquisa. 2001;17:177-86.
50. Spivak GCritique of Postcolonial Reason. Cambridge, MA: Harvard University Press; 1999:.
51. Taylor P,Bain P.Call centre offshoring to India: the revenge of history?.Labour and Industry. 2004;14 (3): 15-33.
52. Taylor P,Bain P.'India calling to the far away towns': the call centre labour process and globalization.Work, Employment and Society. 2005;19 (2): 261-82.
53. Taylor P,Mulvey G,Hyman J,Bain P.Work organization, control and the experience of work in call centres.Work, Employment, and Society. 2002;16 (1): 133-50.
54. Thurlow C,Jaworski A.The alchemy of the upwardly mobile.Discourse and Society. 2006;17 (1): 99-135.
55. Times of India (2009) Two lakh Bihar teachers getting salary less than peons, 14January. Available (consulted 6 May 2011) at: http://articles.timesofindia.indiatimes.com/2009-01-14/india/28027208_1_peons-pay-scales-teachers.
56. UK Government (2009) Digital Britain: The Interim Report. London: DCMS/BERR. Available (consulted 19 April 2011) at: http://webarchive.nationalarchives.gov.uk/+/http://www.culture.gov.uk/images/publications/digital_britain_interimreportjan09.pdf.
57. Warhurst C,Nickson D.A new labour aristocracy? Aesthetic labour and routine interactive services.Work, Employment and Society. 2007;21 (4): 785-98.
58. Warhurst C,Nickson D.'Who's got the look?' Emotional, aesthetic and sexualized labour in interactive services.Gender, Work and Organization. 2009;16 (3): 385-404.
59. World Bank, World Development Report 2006. New York, NY: Oxford University Press; 2006:.
60. Yadav Y,Kumar S.The youth: their thoughts and aspirations.The Hindu. 2006;:1.