Customer knowledge management in the natural cosmetics industry

Industrial Management & Data Systems

Volumn 109, Issue 9, 2009, Pages 1155-1165

  Dimitrova, Vesselina ^a   Kaneva, Mariana ^a   Gallucci, Teodoro ^b  

^a UNIVERSITY OF ECONOMICS VARNA   (Bulgaria)

^b UNIVERSITY OF BARI   (Italy)

Author keywords

Bulgaria; Cosmetics; Customer information; Europe; Knowledge management; Natural products

Indexed keywords

COSMETICS; KNOWLEDGE ACQUISITION; MANAGEMENT SCIENCE; MARKETING; PRODUCT DESIGN; REGRESSION ANALYSIS; SALES;

BULGARIA; CUSTOMER INFORMATION; CUSTOMER KNOWLEDGE MANAGEMENT; DESIGN/METHODOLOGY/APPROACH; EUROPE; KNOWLEDGE ACCUMULATION; LOGIT REGRESSION MODEL; NATURAL PRODUCTS;

KNOWLEDGE MANAGEMENT;

EID: 80051533346     PISSN: 02635577     EISSN: None     Source Type: Journal    
DOI: 10.1108/02635570911002243     Document Type: Article

References (11)

1. Berghman, L., Matthyssens, P. and Vandenbempt, K. (2006), “Building competences for new customer value creation: an exploratory study”, Industrial Marketing Management, Vol. 35, pp. 961-73.
2. Bojnec, S. and Latruffe, L. (2008), “Measures of farm business efficiency”, Industrial Management & Data Systems, Vol. 108 No. 2, pp. 258-70.
3. Bulgarian National Association of Essential Oils, Perfumery and Cosmetics (2008), “Perfumery and Cosmetics-Product Development, Export, Import and Sales in Bulgaria”, April edition, Bulgarian National Association of Essential Oils, Perfumery and Cosmetics and Bulgarian Capital Market, Sofia, pp. 2-62.
4. Cramer, J.S. (2003), Logit Models from Economics and Other Fields, Cambridge University Press, Cambridge.
5. Euromonitor (2008), International's cosmetics and toiletries market report, Euromonitor International Plc., London, pp. 60-1.
6. Gilbert, M., Leibold, M. and Probst, G. (2002), “Five styles of customer knowledge management and how smart companies use them to create value”, European Management Journal, Vol. 20 No. 5, pp. 459-69.
7. Koseva, D. and Kaneva, M. (2000), Enterprise Statistics, Steno, Varna.
8. Lin, J. (2007), “An object-oriented development method for customer knowledge and product design glitches in integrated product development”, International Journal of Production Economics, Vol. 114, pp. 723-36.
9. Lopez-Nicolas, C. and Molina-Castillo, F.J. (2008), “Customer knowledge management and e-commerce: the role of customer perceived risk”, International Journal of Information Management, Vol. 28, pp. 102-13.
10. organicmonitor.com (2007), “The global market for organic food & drink: business opportunities & future outlook”, Organic Monitor Report (accessed 20 December 2008).
11. Rupak, R., William, D., Greg, R. and Paul, H. (2008), “Shared knowledge and product design glitches in integrated product development”, International Journal of Production Economics, Vol. 114, pp. 723-36.